What to Do If You Were Using Lutra and Now See the Discontinuation Notice

Lutra.ai now displays a single notice: "Sorry, we have discontinued support for Lutra, please email [email protected] for help." If you were an active user, the practical next step is to email [email protected] with your account details and specific questions. Do not assume that migration, data export, or refund options exist—the notice mentions none of them, so any such arrangement must be confirmed directly with support.

What the notice actually tells you

The notice is short and does two things only:

• Confirms that support for Lutra has been discontinued.
• Provides one contact channel: [email protected].

It does not state a shutdown date, a data retention period, an export tool, a successor product, or pricing/refund terms. Treat anything beyond those two points as unconfirmed until support replies.

Steps to take now

1. Email support with a clear, specific request

Send one message to [email protected] that covers everything you need, so you are not stuck in a slow back-and-forth. A useful template:

Subject: Lutra account question – [your account email]

Hello,

I was a Lutra user and saw the discontinuation notice on lutra.ai.

1. Account: [email/username associated with your account]
2. Data: Can I still access or export any data I stored in Lutra?
   If so, what is the deadline and the process?
3. Billing: If I have an active paid subscription, what happens to it?
4. Timeline: Is there a date after which accounts or data are deleted?

Thank you,
[Your name]

Adjust the billing line only if you actually had a paid plan; the site does not publish pricing details, so do not assume a refund policy either way.

2. Preserve what you already have locally

Before waiting on a reply, collect anything you can still reach on your own side: exported files, screenshots, emails containing Lutra output, or documents where you pasted Lutra-generated content. This costs little and protects you if access disappears before support responds.

3. Set a follow-up expectation

If you get no reply within roughly a week, resend the same thread once with a short bump ("Following up on my message below regarding data access"). Keep it in the same email thread so the history stays intact.

Common pitfalls to avoid

• Assuming an export exists. The notice does not mention one. Ask; don't plan around it.
• Assuming your data is already gone—or safely kept. Neither is stated. Ask about retention and deletion dates explicitly.
• Waiting silently. The only advertised channel is email, so an unsent question is an unanswered one.
• Acting on third-party claims. If a blog or forum says Lutra "moved to" another product or "refunds everyone," verify with [email protected] before relying on it.

Quick reference

The bottom line: email [email protected] with your account email and a short list of questions about data, billing, and deadlines, and back up anything you can still access locally in the meantime.