What to Do When Someone Dies: How H. Porter & Sons Can Help

Call H. Porter & Sons on their 24-hour line as soon as possible. The Stourbridge funeral director states it is available at any time of the day or night, including weekends and Bank Holidays, and that once you have notified them, everything can be left safely in their care — with one exception: you remain responsible for registering the death. If you are unsure what to do first, the same team says it can advise on what to do when someone dies, so the initial call can cover both the practical next steps and handing over arrangements.

The first call

The page does not publish a phone number, so use the contact details on hporter.co.uk. When you call, expect to describe the situation and say where the person has died; the firm's stated role is to take complete responsibility for the details involved in arranging the funeral, which it describes as removing the worry and burden at a difficult time.

What they take on

According to the site, once notified, all funeral details can be left in their care. That covers the arrangements themselves — the service and the logistics around it — rather than official death registration.

What stays with you

Registration is the stated exception. The site does not set out the registration steps themselves, so treat that as a separate task to confirm with the funeral director or your local register office.

Where they work

H. Porter & Sons describes itself as family-owned funeral directors of Stourbridge since 1843, serving Stourbridge, Kinver, Hagley and surrounding communities across the West Midlands, Shropshire, Worcestershire and South Staffordshire. If the person who has died lived in or near these areas, they are a direct local option; if not, ask on the call whether they cover the location.

Other help available from the same firm

Beyond the immediate funeral arrangement, the site lists several related services that may matter in the days and weeks after a death:

• Advice on what to do when someone dies — available by phone, 24 hours a day, seven days a week.
• Funeral notices — the site publishes notices, which can help you inform others about the service.
• Pre-paid funeral plans — for planning ahead, either for yourself or to understand what a plan covers.
• Memorials — new memorials, additional inscriptions on existing ones, and cleaning and repair, delivered with a local stonemason.
• The Lounge — a private, air-conditioned function room separate from the main office, with its own facilities and French doors to a courtyard garden, for relatives who prefer not to start the funeral from a private house.

Deciding whether to use them

Choose H. Porter & Sons if you want a single local firm to take over the funeral arrangements quickly, at any hour, and you value a long-established family business covering the Stourbridge area. Look elsewhere or ask more questions first if the death occurred outside their stated coverage area, or if you want pricing before you commit — the website provides no price information, so ask directly on the call what the arrangements will cost.