What to Do While Scaleway Is Under Maintenance

Updated

If you have landed on maintenance.online.net, Scaleway is showing a maintenance page for the service you tried to reach. The practical response is to stop reloading, check Scaleway's official channels for status, and retry later; contact Scaleway support through official channels only if the page persists well beyond the expected window or you have a time-critical workload.

What this page means

maintenance.online.net is a placeholder page served while a Scaleway service is unavailable due to maintenance. The page itself carries no account controls or status details — its visible content is limited to links out to Scaleway properties: Scaleway.com, Datacenter.scaleway.com, Documentation, Twitter, Slack, and Linkedin.

That tells you two things:

  • The page is informational, not interactive. There is nothing to click through to restore your own access.
  • The useful information lives elsewhere — on the linked documentation and social channels — not on the maintenance page itself.

What to do, in order

  1. Stop reloading the page. Repeated refreshes do not shorten maintenance and can make it harder to tell when the service actually returns. Note the time you first saw the page.
  2. Check the linked channels for status. Use the Documentation link for service-specific guidance and the Twitter and Slack links for announcements or discussion. These are the routes the page itself points you toward.
  3. Retry later at a sensible interval. Wait a reasonable period — tens of minutes rather than seconds — then try the original URL again. If it loads normally, maintenance is over for your service.
  4. Escalate only if needed. If the page persists far beyond what the channels suggest, or your workload is time-critical, contact Scaleway support through its official channels. Do not rely on third-party status sites or unofficial social accounts.

Quick reference

Situation Action
Just hit the maintenance page Note the time, stop reloading
Need to know how long Check Documentation, Twitter, Slack links from the page
Service still down after a reasonable wait Retry the original URL
Persistent outage or urgent workload Contact Scaleway support via official channels

Common sticking points

  • Assuming it is your account. The maintenance page appears for service-level maintenance, not account suspension. Do not start changing credentials or billing settings in response to it.
  • Treating the page as a status dashboard. It is not. It will not tell you an ETA, which service is affected, or whether your specific resource is impacted — the linked channels are where to look.
  • Confusing the linked destinations. Scaleway.com is the main site, Datacenter.scaleway.com relates to datacenter information, and Documentation, Twitter, Slack, and Linkedin are the update and discussion channels. Pick the one that matches what you need rather than cycling through all of them.

What you cannot get from this page

The page provides no pricing, plan, or login information, and nothing on it indicates that any affected service is free or accessible without authentication. Do not draw conclusions about cost or access terms from the maintenance page — check the relevant Scaleway documentation instead.

The short version: wait, watch the official channels the page links to, retry later, and escalate through Scaleway support only if the outage outlasts the signals you are seeing.