What to Know About Ordering, Shipping, and Service at Putterfingers

Putterfingers dispatches orders placed before 2pm on the same weekday, and its hire service includes delivery and collection — both points are stated on the site and backed up by customer reviews that single out smooth logistics and responsive service. If you are ordering equipment for an event on a fixed date, the practical takeaway is to order before the 2pm cutoff and confirm your date with the team directly, since the site does not publish delivery timeframes beyond the dispatch promise.

Ordering and dispatch

The site's service promises are short and specific:

• Same weekday dispatch for orders placed before 2pm.
• "Fast Shipping" is listed as a headline benefit, though no carrier, transit time, or delivery cost is published on the page.
• Prices on top-selling items are shown "From $X Ex VAT", so tax is added at checkout and the final figure depends on your basket and destination.

Because the page does not state delivery windows, treat the 2pm cutoff as the only confirmed timing signal. For a dated event, the safe approach is to order early in the day and ask the team to confirm expected arrival rather than assuming next-day delivery.

Hiring a course: what the reviews show

The clearest evidence about service quality comes from hire customers, and it covers the full journey — booking, delivery, setup, and collection:

Two patterns stand out. First, hire customers consistently mention delivery and collection as part of the package, which matters if your venue has limited access times. Second, named staff (Kate, in one review) are credited personally, suggesting a small team you can speak to directly rather than a call centre.

The reviews are hosted on the site and rated five stars on Google, so read them as positive customer testimony rather than independent testing. They are still useful for one thing: they describe the operational steps you will actually experience.

Matching the product to your need

The catalogue splits into four areas, and the right choice depends on whether you need equipment, a one-off course, or a repeatable business setup:

• Equipment — putters (adult rubber-headed, from $14.56 ex VAT), gloss low-bounce balls (from $1.06 ex VAT), and branded balls (from $1.56 ex VAT).
• Print and merchandising — the site explicitly says "we print too," which covers branded balls and related merchandise.
• Courses to hire — pop-up courses for weddings, corporate days, and events, with delivery and collection included per the reviews.
• Courses to buy — permanent or owned setups, plus a "business-in-a-box" package for anyone starting a mini golf operation.

If you are running a single event, hire; if you need consumables or replacements, buy equipment; if you are launching a commercial attraction, the business package is the relevant entry point. The site does not publish hire rates or package contents on the page, so those need a direct enquiry.

Practical checks before you order

1. Confirm your event date with the team before paying for a hire — reviews show they coordinate delivery and collection, but availability is not shown online.
2. Order equipment before 2pm on a weekday if you need same-day dispatch.
3. Budget for VAT on top of the "Ex VAT" prices shown.
4. Ask about delivery timing explicitly — the site promises fast shipping but does not state transit times, so get an expected date in writing for anything time-critical.
5. For branded products, raise the print requirement early, since custom printing adds a production step that the standard dispatch promise may not cover.

The overall picture: a small UK supplier with a clear dispatch cutoff, hire logistics that customers describe as smooth, and service that reviewers rate highly by name. The gaps — delivery timeframes, hire pricing, and print turnaround — are all things to confirm directly rather than infer from the site.