What Types of Devices and Data Loss Situations Can DriveSavers Recover From?

DriveSavers handles data recovery for most common storage media and failure types: internal and external hard drives (including helium-filled models), SSDs, servers in RAID/NAS/SAN or multi-disk configurations, iPhones, Android phones, Macs, Windows PCs, removable media, and tape. It also recovers data after ransomware and other malware attacks. The work is done in the company's certified cleanroom, and it serves home users, small businesses, enterprises, and the public sector (Fed/SLED). The main condition to know up front: recovery depends on the specific device and failure, so the company offers a free evaluation before committing to a recovery.

Supported Storage Media

The site organizes recovery by device and platform, which makes it easy to check whether your situation fits:

A practical note from the site: Apple Service Providers frequently refer customers to DriveSavers, which is a useful signal if you have a Mac or iPhone and are unsure where to start.

Data Loss Situations Covered

The failure scenarios named on the site include:

• Crashes and mechanical failure — drives that have stopped working or failed mechanically
• Physical damage — including severe damage ("and worse," as the site puts it)
• Hardware failures — the general category behind many HDD losses
• Malware and ransomware attacks — the site lists a dedicated ransomware recovery service for data lost after an attack

If your drive is clicking, not spinning up, was dropped, or was hit by ransomware, those are the situations this service is built for. For a drive that is physically damaged, avoid powering it on repeatedly before evaluation — that is general practice for failed drives, not a DriveSavers-specific rule.

How the Process Works

1. Call for a free evaluation. The site lists 24/7 phone lines: toll-free +1 (800) 440-1904 and main +1 (415) 382-2000.
2. Ship the device. Free shipping is offered as part of the service.
3. Recovery in the cleanroom. HDD recoveries are performed in the company's cleanroom; server work uses custom solutions.
4. Pay only if data is recovered. The stated terms are "No Data — No Charge."

The "No Data — No Charge" policy is the key condition to confirm during your evaluation call, along with any shipping or evaluation details for your specific case.

Manufacturer Approval and Warranty

All leading storage media manufacturers authorize DriveSavers to open sealed storage device mechanisms without voiding the original warranty, according to the site. That means you can still receive an in-warranty replacement from the manufacturer after recovery. This matters if your drive is still under warranty and you are weighing recovery against a replacement.

Who the Service Is For

The site segments customers into home users, small business, enterprise, and public sector (Fed/SLED). If you are an IT team handling a failed RAID or SAN array, the server recovery path and custom solutions are the relevant entry point; for a single laptop or phone, the home user path applies.

When to Look Elsewhere

The site does not publish pricing, turnaround times, or a list of devices it cannot recover, so those details need to come from the free evaluation. If your data loss is limited to a device that still powers on and mounts normally, basic file-recovery software may be worth trying first — but for mechanical failure, physical damage, or ransomware, the cleanroom and specialized service described here is the appropriate route.