Where Can Smartlook Users Go After the Platform Is Decommissioned?

Smartlook users should plan to move to Digital Experience Analytics, part of Splunk Observability Cloud, where Smartlook's most valuable capabilities will continue to evolve. The standalone Smartlook platform will be deactivated on 30 September 2027, and all remaining customer data will be securely deleted at that point. If you need session recordings, events, funnels, heatmaps, behavior flows, or crash reports beyond that date, you should evaluate the Splunk path or an alternative tool and complete migration before decommissioning.

What Happens to Smartlook, and When

Smartlook has joined Cisco, and the standalone product is being wound down gradually. The published timeline sets the boundaries for any migration planning:

The practical takeaway: your access window depends on your current contract, but nothing survives past 30 September 2027. Data deletion is part of decommissioning, so any recordings, event history, or reports you want to keep must be exported or migrated before then.

Where Smartlook Capabilities Continue

According to Smartlook's own FAQ, the most valuable parts of the Smartlook experience will continue within Digital Experience Analytics, part of Splunk Observability Cloud. The capabilities Smartlook currently provides include:

• Session recordings — watch what users did on your site or app, with advanced filtering to jump to the crucial moment
• Events — track how often users perform actions that matter, and use events as recording filters
• Funnels — see where and why users drop off, with recordings of drop-offs in one click
• Heatmaps — overview of clicks and scroll depth on key page elements
• Behavior flows — visualize how users move through your site or app
• Crash reports — watch recordings leading up to a crash to diagnose causes without QA reproduction

If these are the features you rely on, the Splunk Digital Experience Analytics path is the vendor-designated continuation. Confirm feature parity and commercial terms directly with Splunk/Cisco before committing, since the FAQ describes the direction but not plan details or pricing.

How to Plan Your Migration

1. Inventory what you use. List which Smartlook features your team depends on (recordings, funnels, crash reports, etc.) and which dashboards or reports are shared internally.
2. Check your contract end date. Under the renewal rules, your subscription terminates at the end of its current plan or next renewal date, and no renewals are sold after 31 August 2026. This defines your hard deadline, which may be earlier than September 2027.
3. Export data you need to keep. Because all remaining customer data is deleted at decommissioning, download or export recordings, event data, and reports before your access ends.
4. Evaluate the Splunk Digital Experience Analytics option against your feature list, and compare alternatives if gaps exist.
5. Run both tools in parallel during a transition period so you can validate that the new setup captures the events and flows you rely on.
6. Retire Smartlook before 30 September 2027 and confirm your data has been exported.

Common Pitfalls

• Assuming you have until 2027. If your plan renews before 31 August 2026, you may lose access at that renewal date rather than at platform decommissioning.
• Waiting to export. Data deletion happens at decommissioning; there is no stated post-shutdown retrieval window.
• Skipping a parallel run. Validating event tracking and funnel definitions in the new tool before cutover avoids gaps in historical comparison.

Bottom Line

The designated destination for Smartlook users is Digital Experience Analytics in Splunk Observability Cloud. Treat 31 May 2026 (no new sales), your own renewal date (no renewals after 31 August 2026), and 30 September 2027 (decommissioning and data deletion) as the three dates that drive your migration plan, and export anything you need to keep before access ends.