Where Core iQ Users Find Help Articles, Templates, and Support

Updated

Core iQ users can find help articles, marketing templates, and support through onovativebanking.com, which now serves primarily as a resource hub for Core iQ clients under Main Street. The platform remains fully operational with no major changes or anticipated disruptions. From the site, you can browse the Core iQ knowledge base, download free print and digital templates, or submit a support request to the dedicated support team.

Help Articles & FAQs

The knowledge base is the first stop for questions about how to use Core iQ. According to the site, it offers help, instructions, and answers to software questions. Use it when you need step-by-step guidance on a platform feature rather than a live response.

  • Entry point: the "Help Articles & FAQs" section, labeled "Get Help" on the page.
  • Best for: how-to questions, feature explanations, and common troubleshooting answers you can resolve yourself.

Free Marketing Templates

The template library holds print and digital materials available for download and use in the platform. This is the right destination when you already know what you want to send and need a ready-made design rather than advice.

  • Entry point: the "Free Marketing Templates" section, labeled "Explore Templates."
  • Best for: postcards, emails, letters, and other campaign assets you plan to build and send through Core iQ.

Submit a Support Request

When self-service resources don't solve the problem, the support team is still available to problem-solve and troubleshoot. Submit a request through the "Submit a Support Request" section of the site.

  • Best for: issues that need a person, such as platform errors or problems you can't resolve from the knowledge base.
  • Security issues are different: if you need to report a security breach or potential breach affecting your institution, the site directs you to email [email protected] immediately instead of using the general support form.

Which Resource to Use

Your need Where to go
Answer a how-to or feature question Help Articles & FAQs
Download a ready-to-use print or digital asset Free Marketing Templates
Get human help with a problem Submit a Support Request
Report a security breach or potential breach Email [email protected]

If You Are Considering Connect by Main Street

The site also presents Connect by Main Street as a related product, described as core-integrated and SOC 2 compliant, with audience segmentation for postcards, emails, and letters, plus custom reports and performance measurement. If you want to discuss a Connect migration, the page includes a contact form asking for your name, email, financial institution, whether you have spoken to anyone about a migration, whether you have a core migration or major IT event planned in the next 6–12 months, and your primary interest in Connect. Treat this as an inquiry path, not a self-service migration step.

For current Core iQ users, the practical takeaway is simple: the platform and its support resources remain accessible, and the three sections above cover nearly every routine need.