Where to Find Customer Stories and Contact Information on the Abridge Website

Updated

On abridge.com, the two paths you need are on the homepage: Customer Stories for named health-system case examples, and Contact Us for organizations that want to reach the company. The homepage also carries press mentions of health-system partnerships and "Our impact" / "Customer impact" sections that summarize reported results. Use Customer Stories when you want proof from a specific organization; use Contact Us when you want to start a conversation about the platform.

Customer Stories: named health-system examples

The homepage's Customer Stories entry point leads to case examples from named organizations. The homepage itself previews several of them, including:

  • Geisinger — how it scaled Abridge to 1,000+ clinicians
  • Deaconess Health — how clinician demand made Abridge its trusted AI partner
  • Kaiser Permanente — described as the largest generative AI project in healthcare through Abridge
  • Johns Hopkins Medicine — enterprise deployment for clinical documentation
  • Duke Health — partnership to improve clinician efficiency and patient care
  • Yale New Haven Health — building the future of healthcare delivery

These are the right pages if you want to see how a comparable health system adopted the platform, rather than a general product description.

Contact Us: for organizations evaluating the platform

The homepage includes a Contact Us option aimed at health systems, payers, and life sciences organizations interested in the platform. The site describes Abridge as an enterprise-grade intelligence layer "trusted by 300+ health systems," so Contact Us is the appropriate next step for an organization rather than an individual clinician seeking a personal account. The homepage does not publish pricing or self-serve signup details; treat Contact Us as the route for commercial and procurement questions.

Impact and customer impact: the numbers behind the stories

If you want reported outcomes before reading full stories, the homepage's Our impact and Customer impact sections summarize them. Examples shown include:

Reported result Context on the homepage
100M+ conversations powered each year Company-wide scale
78% reduction in cognitive load Provider impact
800+ providers, 30 min/day documentation time saved Provider impact
83% reduction in note-writing effort Provider impact
95% user retention across 22 pediatric specialties Provider impact
55% decrease in burnout rate Provider impact
86% reduction in documentation effort Reid Health
14% increase in wRVUs Riverside Health
43% increase in ability to accommodate urgent patients WVU Medicine

Use these as headline figures and check the linked customer stories for the specific setting and caveats behind each one.

Press mentions: partnership announcements

The homepage also surfaces press items for health-system partnerships, including Kaiser Permanente, Johns Hopkins Medicine, Duke Health, and Yale New Haven Health. These are useful when you want the announcement-level facts—who partnered, at what scale—rather than a narrative case study.

Which entry point to use

  • You want evidence from an organization like yours: start with Customer Stories, then open the named health system closest to your size or specialty.
  • You want a quick read on outcomes: scan Our impact and Customer impact first, then follow the story link for context.
  • You want to evaluate or procure the platform: use Contact Us.
  • You want announcement-level partnership facts: check the press mentions linked from the homepage.