Where to Find Help, FAQs and Console Recycling Information on SimplyGames

Updated

SimplyGames puts its support links in the Help/Information section of the site footer. From there you can reach the FAQ and contact pages, the Terms/Privacy Policy, cookie information, and the console recycling page. The footer is the fastest route because these are the only support entry points named on the SimplyGames homepage.

Help/Information: the main support hub

The homepage footer lists a Help/Information column with these links:

Link What it covers
Terms / Privacy Policy Purchase terms and how personal data is handled
FAQ's / Contact Common order and product questions, plus a way to contact the retailer
Cookies How the site uses cookies
Console Recycling The console trade-in/recycling service

If you have a question about an order, a pre-order, or a product, start with FAQ's / Contact. Check the FAQ first, since it covers common questions; use the contact option only if the FAQ doesn't answer you.

What each section is for

FAQ's / Contact

Use this for order and product questions. The homepage shows pre-orders and "Buy Now" items with fixed prices (for example, Grand Theft Auto VI at £69.85 and Call of Duty: Modern Warfare 4 at £64.95), so check the FAQ before contacting support about pricing, availability, or delivery.

Terms / Privacy Policy

This page sets out the terms of sale and the privacy policy. Read it before placing a large pre-order or if you want to know how your data is used.

Cookies

This link explains the site's cookie use. It's informational rather than a support channel.

Console Recycling

This is SimplyGames' console recycling service. The homepage doesn't list the accepted consoles, the payout amounts, or the process steps, so open the page itself to see the current terms before sending anything in.

Delivery and order questions

The homepage states: FREE next working day tracked delivery when you spend over £80.00*. The asterisk means conditions apply, so check the FAQ/Contact or Terms pages for the full conditions. The site also shows a Checkout (0) link and PayPal as a payment option, which is useful context if your question is about paying for or tracking an order.

Practical tips

  • Go straight to the footer. The Help/Information links sit there on the homepage, so you don't need to search the menus.
  • Check the FAQ before contacting support. It's listed together with Contact, which suggests it's meant to answer most common questions first.
  • Confirm recycling details on the page itself. The homepage only names the service; the accepted hardware, valuations, and shipping instructions are on the Console Recycling page.
  • Read the delivery terms. The free-delivery threshold has an asterisk, so confirm the conditions before relying on it.