简体中文
EnglishWhere to Find Maplesoft Support, Documentation, and Training
Updated
Maplesoft users can find help through four main channels listed on the company site: Tech Support & Customer Service, Product Documentation, Download Product Updates, and Product Training (online or on-site), plus a Student Help Center for learners. Use tech support for installation, licensing, and error issues; use documentation for reference material; use training when you need structured instruction. The site also points former Maple T.A. and Möbius users to DigitalEd, a Maplesoft technology partner, for those products.
Support and customer service
The Support section of maplesoft.com links to Tech Support & Customer Service and a Frequently Asked Questions page. This is the entry point for problems with installation, activation, or product behavior.
Before contacting support, check the FAQ and product documentation — many common questions are already answered there. The site also lists Contact Maplesoft and Request Quote links in its header for sales-related inquiries, which is a different path from technical support.
Documentation and product updates
Two separate resources cover reference material and software maintenance:
- Product Documentation — reference and how-to material for Maplesoft products.
- Download Product Updates — keeps an installed copy current. The purchase section separately lists Upgrade to the Latest Version, which is the path for moving to a new major release rather than applying an update.
If you are unsure whether you need an update or an upgrade, check your current version against the documentation first; the upgrade page at webstore.maplesoft.com/upgrade is the purchasing route for a new version.
Training options
Maplesoft lists Product Training in two formats:
| Format | Where it appears | Best for |
|---|---|---|
| Online Product Training | Product Training section | Self-paced or remote learners |
| On-Site Training | Product Training section; also under Consulting Services | Teams that want instructor-led sessions at their location |
Training also appears under Consulting Services alongside Engineering Services and Turnkey Solutions, so organizations adopting Maple, Maple Flow, or MapleSim can combine training with implementation help.
Learning resources for students
Students have a dedicated Student Help Center under Support & Resources. The site also offers E-Books & Study Guides for Students and a Free Maple Player under Maple Add-Ons, which lets students open and explore Maple documents. Maple Learn and the Maple Calculator App are listed as math education tools for online and mobile use.
A practical order of operations
For a typical problem, work through the channels in this order:
- Check the FAQ and Product Documentation for your product.
- Confirm you are on the current release via Download Product Updates.
- If the issue persists, contact Tech Support & Customer Service.
- If you need to build skills rather than fix a problem, start with Online Product Training; choose On-Site Training for team rollouts.
One caveat: Maple T.A. and Möbius are no longer supported directly through these Maplesoft pages — the site directs users to DigitalEd, a Maplesoft technology partner, for those products.