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EnglishWhere to Find Omnissa Support, Documentation, Learning, and Partner Resources
Updated
Omnissa gathers its customer-facing resources under a small set of named destinations on omnissa.com: Support, Knowledge Base, Documentation, Learning, Community, Omnissa Connect, and the Partner Program with its Partner program portal. The site presents these as links in its top navigation and footer, so the fastest route is to start from omnissa.com and use those labels rather than searching the open web. Access requirements for each destination are not stated on the page, so treat login needs as something to confirm when you arrive.
Support and knowledge base
The site lists Support and Knowledge Base as separate entries. Use Support when you need to engage Omnissa teams about a product problem or account question; the page also carries a Contact us link and a Get in Touch area that points to Sales and Support contacts. Use the Knowledge Base when you are looking for documented answers and troubleshooting content rather than a conversation with a person.
The footer also references Security advisories, which is the place to check when your question is about a vulnerability or security notice rather than a routine product issue.
Documentation, learning, and community
Three destinations cover self-service enablement:
- Documentation — product and platform reference material.
- Learning — training content; the Engage section of the site pairs this with Certifications & training and an ROI program.
- Community — peer and community discussion.
Omnissa Connect appears alongside these in the navigation and is described in the site's own framing as part of a "One vision. One community." destination for the future of work. If your goal is to build expertise rather than resolve a ticket, start with Learning and the certifications path; if your goal is to compare notes with other customers, start with Community.
Partner resources
Omnissa separates its partner ecosystem into Channel partners and Technology partners, and provides a Partner Resources area covering partner programs, networking opportunities, training, and upcoming events. The Partner program portal is the working entry point for enrolled partners, while the public Partner Program page explains the program itself.
A practical split:
| Your situation | Start here |
|---|---|
| Evaluating whether to partner | Partner Program page, then Channel or Technology partners |
| Already enrolled, need program materials | Partner program portal |
| Looking for events or training as a partner | Partner Resources |
Product context before you dig in
Knowing which product your question concerns saves time in Documentation and Support. The site organizes its portfolio into the Omnissa Platform, which is positioned around governing digital work for people and AI, plus two product families:
- Horizon — virtual desktops and apps across cloud and on-prem, with Horizon 8 and Horizon Cloud as the named offerings.
- Workspace ONE — unified endpoint management and workspace management, with Workspace ONE UEM and Workspace ONE Experience Management.
Solutions are grouped under digital employee experience, unified endpoint management, virtual desktops and apps, and security and compliance. Elara is presented as the offering for governing shadow AI already present in an enterprise. Naming the product and, where relevant, the solution area in your support request or documentation search narrows results considerably.
A workable sequence
- Open omnissa.com and use the top navigation to identify whether your need is Support, Documentation, Learning, Community, or Partner.
- For a product defect or account issue, go to Support and use Contact us / Get in Touch to reach the right team.
- For a how-to or configuration answer, check the Knowledge Base first, then Documentation for the specific product (Horizon 8, Horizon Cloud, Workspace ONE UEM, Workspace ONE Experience Management).
- For skills and certification, use Learning and the Certifications & training entry.
- For commercial partnership, read the Partner Program page, then move to the Partner program portal if you are already enrolled.
Pricing is referenced on the site through an Explore pricing link, but the page does not publish figures or state whether pricing pages require a login — check that link directly if cost is part of your question.