Where to Get Help and Support for auto-mcs

Updated

The official support channel for auto-mcs is its Discord community. The site's help section points to a single destination — "need some help? ask our Discord community" — so if you run into a problem or want to compare notes with other users, Discord is where you go.

The support entry point

On the auto-mcs site, the help area sits at the bottom of the page under a "start your journey" section. It contains one call to action: JOIN US, which leads to the Discord community. There is no separate ticketing system, email address, or knowledge base mentioned on the page.

That means the practical answer to "where do I get help" is:

  • Discord community — the only support route the site advertises, and the place to ask questions directly.

What you can reasonably ask there

Because the project covers a lot of ground, the Discord community is the natural place for questions that the site's own feature summaries don't resolve. Based on what the site documents, useful topics include:

Topic Why you'd ask
Server creation and imports Creating, importing, or updating a server is advertised as taking under a minute, but specific errors are case-by-case
Server types Purpur, Fabric, Forge, modpacks, and Geyser-based Bedrock servers are all listed as supported
Connectivity The playit.gg integration is meant to remove port forwarding, so join failures are a common thing to troubleshoot
Remote management Telepath handles remote administration, and setup questions fit here
Administration Back-ups, firewall-like access control, and add-on management are all click-driven but may still raise questions
Scripting The custom scripting language, including use in Vanilla, is the most open-ended feature

Before you ask

A few habits make a Discord question easier to answer, and they follow from how the tool is described:

  1. Name your server type. "Forge" and "Geyser-based Bedrock" behave differently, so saying which one you're running narrows the problem immediately.
  2. Say whether it's local or remote. Connectivity issues differ depending on whether you're using the playit.gg integration or managing through Telepath.
  3. Mention what you already tried. If you've already created, imported, or updated the server once, say so — it separates a first-run problem from a regression.
  4. Include the exact wording of any error. The site doesn't publish a troubleshooting list, so the community is working from your description alone.

What the site does not offer

The page lists no phone support, no live chat widget, no paid support tier, and no documented SLA. Pricing signals aren't present in the page content either, so nothing here should be read as confirming a free-versus-paid support split. Treat Discord as the channel and set your expectations accordingly: responses come from community members and maintainers rather than a formal help desk.

If your question is about a specific feature rather than a failure — how back-ups work, what the scripting language can do, or how access control is configured — the site's own feature sections are worth reading first, then Discord for anything they leave open.