Where to Get Support and Troubleshooting Help for a kenp.io Kit

Start with the troubleshooting page for your specific product on docs.kenp.io. If that doesn't solve the problem, support is handled on the Discord server — but the server is read-only by default, and posting privileges are granted when you purchase something from the shop. So the practical path is: check the docs first, then join Discord, and expect to post only if you're a shop customer.

Step 1: Find the troubleshooting page for your kit

The documentation site organizes everything by project in the left sidebar. Each product section has its own instructions and troubleshooting pages, so the page you need depends on which kit you own.

Two things are worth noting before you start reading:

• Version matters. Several kits have multiple assembly guides (for example, the AirPods PRO 1 kit has v3.1, v3, and v0.2+v0.1 guides). Use the guide that matches the version of the kit you actually received; following a different version's steps is a common source of confusion.
• Troubleshooting pages exist only for some products. The iPhone and AirPods USB-C protection cases list a Troubleshooting page, while other sections list compatibility and version information instead. If your product has no troubleshooting page, check the compatibility and versions pages first — your issue may be a known compatibility limitation rather than a fault.

Step 2: Check the source files and video guides

If a written step is ambiguous, the docs point to two additional resources:

• Project source files on GitHub — useful if you want to inspect the design itself or verify a part.
• Video assembly guides — listed for the AirPods MAX internal kit, AirPods PRO 1 kit, and AirPods 1 + 2. Video is often faster for judging orientation and fit of small parts.

Step 3: Ask on the Discord server

The documentation states that support is on the Discord server. The key condition: the server is read-only by default, and you get posting privileges when you purchase something from the shop. In practice:

1. Join the Discord server.
2. Read the existing channels — you can browse without posting.
3. If you need to ask a question, you'll need posting privileges, which come with a shop purchase.

If you haven't bought anything and only want to read, the server still works as a knowledge base. If you need a direct answer, plan on the purchase requirement rather than expecting open posting.

A quick decision guide

• Installation step looks wrong or a part doesn't fit: open your product's assembly guide at the correct version, then compare with the video guide if one exists.
• Something isn't working after assembly: check the troubleshooting page if your product has one; otherwise review the compatibility page to confirm your device and kit version are a supported pairing.
• Still stuck: join Discord, search the read-only channels first, then post if you have shop purchase privileges.

The site itself is a documentation hub rather than a support desk — it explicitly routes support to Discord and source files to GitHub, so don't expect a contact form or email channel on docs.kenp.io.