简体中文
EnglishWhat support and training does EnviroSim offer for BioWin users?
Updated
EnviroSim supports BioWin users through three main channels: training seminars, software support, and direct involvement in project teams where its tools are being applied. The company also staffs its support with people who have hands-on experience solving treatment plant process problems, optimizing performance, and doing process design. If you are evaluating BioWin for a plant design, upgrade, or optimization project, these are the resources you would draw on after licensing the software.
The three support channels
EnviroSim describes its client support as combining:
- Training seminars — structured instruction for users learning the software and its underlying models.
- Software support — ongoing help with the product itself.
- Project team involvement — EnviroSim staff participate in projects where BioWin is being applied, rather than only answering tickets remotely.
The third channel is the one that distinguishes EnviroSim from a pure software vendor. Because the company's staff work on treatment plant process problems, performance optimization, and process design, project involvement means access to people who use the model in practice, not just people who maintain the code.
Why the support model matters for BioWin specifically
BioWin is not a generic simulator. Its core is a proprietary biological model developed, owned, and supported exclusively by EnviroSim, supplemented by other process models — for example, water chemistry models for calculating pH and precipitation reactions, and mass transfer models for oxygen and other gas-liquid interactions.
That has a practical consequence: the model's behavior, assumptions, and appropriate use cases are best explained by the people who built it. Training and support from EnviroSim is therefore the most direct route to understanding what the simulator is doing and where its limits are, particularly for municipal and industrial treatment plants of different types.
Who typically needs this support
EnviroSim states that its software is used by consulting engineering companies and utilities worldwide for designing and optimizing wastewater treatment plants. If you fall into either group, the support offering maps onto common workflows:
| Your situation | Relevant support |
|---|---|
| New to BioWin, building a first model | Training seminars |
| Stuck on a model behavior or software issue | Software support |
| Applying BioWin on a live design or upgrade project | Project team involvement |
| Needing to understand model assumptions for a specific plant | Support staff with process design and optimization experience |
Getting started or staying current
The EnviroSim site provides entry points for obtaining the software and maintaining a license:
- Get BioWin or update your current version — the site lists version 6.5.4.5173 (updated 7.28.2026).
- Renew License / Pay an Invoice — for continuing an existing license.
- Payment methods — managed through your account.
If you are still deciding whether BioWin fits your work, the site's Who We Are, What We Do, and Where We Are sections describe the company's background, product scope, and location. EnviroSim was incorporated in 1990, and its offices and laboratory are at the Hamilton Technology Centre in Flamborough, Ontario, Canada.
A reasonable next step
If your goal is to judge whether BioWin suits a specific plant, the most informative path is to combine the product pages with a direct question to EnviroSim support about your plant type and project stage — the same staff who run training and join project teams are the ones positioned to tell you whether the model's biological and chemistry components cover your case.