How Vietnam Post Supports Public Administrative Procedures

Vietnam Post (vnpost.vn) supports public administrative procedures by receiving and digitizing documents at one-stop shops ("Bộ phận một cửa"), then returning the results through the public postal service. This is done in cooperation with government agencies under Decision 468/QĐ-TTg dated 27/03/2021. If you are applying for an administrative procedure and would rather not travel twice to submit and collect paperwork, this service is designed for that situation.

What the service actually does

The page describes two linked activities:

• Receiving, digitizing, and returning results at one-stop shops — Vietnam Post cooperates with the one-stop shop to take in your documents, digitize them, and hand back the final result.
• Receiving documents and returning administrative results via the public postal service — the same flow delivered through the postal network rather than only at the government counter.

In practice, this means the postal system acts as an intermediary between you and the agency handling your procedure: you submit through a postal touchpoint, and the outcome comes back to you the same way.

How the flow works

1. You prepare your documents for the specific administrative procedure you need.
2. Vietnam Post receives them — either at a one-stop shop or through the public postal service channel.
3. The documents are digitized as part of intake.
4. The responsible agency processes the procedure.
5. The result is returned to you via the public postal service.

The expected result is that you complete a procedure without making separate trips to submit and then collect the outcome.

Related services on the same platform

The site groups this under Hành chính công (public administration) alongside other functions:

Where to go on vnpost.vn

The public administration services sit in the site's main navigation under Hành chính công. From there you can reach the cooperation service for one-stop shops and the postal-service document handling. The site also provides Theo Dõi Bưu Gửi (parcel tracking), Tìm Bưu Cục (find a post office), Ước Tính Cước (estimate fees), and Giải quyết khiếu nại (complaint resolution) if you need to follow up on a submission or result sent by post.

Practical points to keep in mind

• The service is tied to Decision 468/QĐ-TTg (27/03/2021), so it applies to procedures covered under that arrangement — not automatically to every government procedure.
• Digitization happens at intake, so bring complete, legible documents.
• Because results are returned by public postal service, keep your contact and delivery details accurate.
• For the status of anything already sent, use the tracking function with your item code.

If your goal is simply to avoid repeated trips for a covered administrative procedure, this is the relevant Vietnam Post service to look for under Hành chính công.