vnpost.vn

Vietnam Post (vnpost.vn) offers both domestic and international shipping through its Chuyển phát (delivery) category. Domestic options cover standard parcel delivery and cash-on-delivery-style services, while international options include EMS, Economy, VN QuickPost, UPS, and SF. Cross-border e-commerce support and add-ons like shipment insurance are also listed. The exact service you can use depends on destination, parcel type, and whether you are sending as an individual or a business.

Domestic Shipping Services

Vietnam Post groups domestic delivery under Chuyển phát trong nước. Based on the site structure, the main domestic-related offerings include:

• Domestic parcel delivery (Chuyển phát trong nước) — the core service for sending parcels within Vietnam.
• Thu Hộ, Chi Hộ (collection and payment on behalf) — a service for businesses that need Vietnam Post to collect payment from recipients or disburse payments, commonly used with cash-on-delivery (COD) e-commerce orders.
• Logistics — broader warehousing and distribution support listed under the business section.
• Public administrative delivery (bưu chính công ích) — receiving, digitizing, and returning results of administrative procedures at one-stop offices, per Decision 468/QĐ-TTg dated 27/03/2021.

For individuals, the practical domestic use case is sending a parcel from one province to another. For businesses, the combination of delivery plus Thu Hộ/Chi Hộ is what supports COD sales.

International Shipping Services

Vietnam Post lists several international delivery options under Chuyển phát quốc tế. The named services on the page are:

The page also mentions Thương mại điện tử xuyên biên giới (cross-border e-commerce), which indicates support for sellers shipping goods internationally.

When choosing between these, the trade-off is generally speed versus cost: EMS and courier-partner options (UPS, SF) are positioned for faster delivery, while Economy is positioned as the budget option. The page does not publish specific transit times or prices, so confirm those at the counter or through the tracking and rate-estimate tools before committing.

Tools That Support Shipping

The site provides several tools tied to sending and receiving:

• Theo Dõi Bưu Gửi — track a shipment by postal code (with a captcha).
• Tìm Bưu Cục — find a post office.
• Ước Tính Cước — estimate shipping cost.
• Tra cứu mã tiền — look up money transfer codes.
• Giải quyết khiếu nại — file or resolve a complaint.

Tracking results can show shipment ID, weight, current status, accepting country, sending office, destination country, destination office, and whether shipment insurance was used. Status history includes date, time, status text, and location.

Add-Ons and Related Services

Beyond basic delivery, Vietnam Post lists:

• Bảo hiểm bưu gửi (shipment insurance) — indicated in tracking data when a shipment is insured.
• Logistics — for business distribution needs.
• Digital services (Dịch Vụ Số) — including a payment gateway and digital solutions for businesses.
• Advertising and direct marketing — commercial advertising and infrastructure exploitation.

How to Decide Which Service to Use

• Sending within Vietnam: start with Chuyển phát trong nước; add Thu Hộ if you need payment collected on delivery.
• Sending abroad, speed matters: look at EMS or the UPS/SF partner options.
• Sending abroad, cost matters: look at Economy.
• Selling cross-border: the cross-border e-commerce service is the relevant entry point.
• Need proof of value coverage: ask about shipment insurance (Bảo hiểm bưu gửi) when sending.

Because the site does not publish rates or transit times in the material reviewed, use Ước Tính Cước to estimate cost and confirm service availability for your specific destination before shipping.

Vietnam Post (vnpost.vn) offers more than parcel delivery. The site organizes its non-shipping offerings into four areas: personal finance, digital services for businesses, e-commerce and shopping, and public administrative services. This article maps what the site lists under each, so you can judge which category matches your need before you log in or contact a branch.

Personal Finance Services

Under the "Cá nhân" (Individual) menu, the finance section lists five service lines:

• Savings deposits (Gửi tiết kiệm) — savings products distributed through the postal network.
• Payments (Thanh toán) — bill and payment services.
• Consumer loans (Vay tiêu dùng) — consumer lending.
• Non-life insurance (Bảo hiểm phi nhân thọ) — property, health, and casualty-type cover.
• Life insurance (Bảo hiểm nhân thọ) — life insurance products.

These are presented as services you access through Vietnam Post's network rather than as standalone online products. The page does not publish interest rates, loan limits, or premium amounts, so treat the site as a service directory and confirm actual terms at a post office or with the partner institution.

Digital Services for Businesses

The "Doanh nghiệp" (Enterprise) menu covers:

• Payment gateway (Cổng thanh toán) — a payment processing service for businesses.
• Digital solutions for businesses (Giải pháp số cho doanh nghiệp) — a broader set of digital tools.
• Logistics — business logistics services.
• Media and advertising (Truyền thông, Quảng cáo) — commercial advertising, infrastructure exploitation partnerships, and direct marketing.

If you run an online store or need to collect payments, the payment gateway and digital solutions entries are the starting points. The site does not list integration steps, fees, or technical requirements on the pages captured here, so plan to contact Vietnam Post directly for onboarding details.

E-commerce and Shopping

Two entries fall under shopping and entertainment:

• Online shopping (Mua sắm online) — an online shopping channel.
• Distribution of goods at transaction points (Phân phối hàng hóa tại điểm giao dịch) — selling goods through post office counters.
• PostJoy — listed under entertainment.

This is a retail-facing layer on top of the postal network, not a general marketplace. If your goal is to sell through Vietnam Post's physical points of presence, the distribution service is the relevant one.

Public Administrative Services

Vietnam Post handles administrative paperwork under a government program:

• Receiving, digitizing, and returning results of administrative procedures at one-stop service counters, per Decision 468/QĐ-TTG dated 27/03/2021.
• Salary payment (Chi trả công).
• Receiving documents and returning administrative results through the public postal service.

In practice, this means you can submit certain government documents at a post office, have them digitized and forwarded, and receive the result back through the same channel. The exact list of eligible procedures is not on the captured page, so check with your local post office for the specific paperwork you need.

Tracking and Lookup Tools

The site's utility tools sit alongside these services and are useful regardless of which category you use:

The tracking result shows fields such as parcel number, weight, current status, accepting country, sending office, destination country, and destination office, plus a timestamped status history and delivery details.

How to Decide Which Service Fits

• You want to save, borrow, pay bills, or buy insurance → start with the personal finance section, then confirm terms at a branch.
• You run a business and need payment collection or digital tooling → look at the payment gateway and digital solutions entries, and contact Vietnam Post for integration and pricing.
• You want to sell goods through post offices → the goods distribution service is the match.
• You need to submit or collect government paperwork → the administrative services program is the relevant one; confirm your specific procedure locally.

The site does not publish pricing, interest rates, or eligibility rules for these services, and login is required for some functions. Treat any figure you need as something to verify directly rather than infer from the site.

Vietnam Post (vnpost.vn) is the official website of Vietnam Post - Tổng công ty Bưu điện Việt Nam, the national postal operator of Vietnam. The site is a service portal for both individuals (Cá nhân) and businesses (Doanh nghiệp), covering postal delivery, financial services, digital services, logistics, and public administrative tasks. If you need to send a parcel, track a shipment, estimate postage, find a post office, or handle government paperwork through the postal system, this is the entry point.

Who the site serves

The homepage splits its catalog into two audiences:

• Cá nhân (Individuals) — personal finance, shopping, entertainment, and delivery.
• Doanh nghiệp (Businesses) — collection/payment services, digital services, logistics, and communications/advertising.

Main service categories

International delivery partners

The site lists several international shipping options, which matters if you are comparing carriers for cross-border parcels:

• VN QuickPost
• UPS
• SF
• EMS
• Economy
• Cross-border e-commerce

Tools available on the site

The homepage exposes a set of self-service utilities:

• Theo Dõi Bưu Gửi — track a shipment by postal code (with a captcha check).
• Tìm Bưu Cục — find a post office.
• Ước Tính Cước — estimate postage.
• Tra cứu mã tiền — look up money transfer codes.
• Giải quyết khiếu nại — file or resolve a complaint.

When you track a shipment, the result page can show the item ID, weight, current status, origin and destination countries, sending and receiving post offices, whether postal insurance was used, a full status timeline (date, time, status text, location), and delivery details.

Public administrative services

A notable part of the site is its role in government paperwork. Vietnam Post cooperates to receive, digitize, and return results for administrative procedures at one-stop desks, following Decision 468/QĐ-TTG dated 27/03/2021. It also handles salary payment (Chi trả công) and receives/returns administrative procedure results through the public postal service.

Language and access

The site offers both Vietnamese and English interfaces, and includes a Đăng nhập (Login) option. The homepage references "premium" in its pricing signals, so some services may carry paid tiers — check the specific service page for terms before assuming a service is free.

Vietnam Post (vnpost.vn) supports public administrative procedures by receiving and digitizing documents at one-stop shops ("Bộ phận một cửa"), then returning the results through the public postal service. This is done in cooperation with government agencies under Decision 468/QĐ-TTg dated 27/03/2021. If you are applying for an administrative procedure and would rather not travel twice to submit and collect paperwork, this service is designed for that situation.

What the service actually does

The page describes two linked activities:

• Receiving, digitizing, and returning results at one-stop shops — Vietnam Post cooperates with the one-stop shop to take in your documents, digitize them, and hand back the final result.
• Receiving documents and returning administrative results via the public postal service — the same flow delivered through the postal network rather than only at the government counter.

In practice, this means the postal system acts as an intermediary between you and the agency handling your procedure: you submit through a postal touchpoint, and the outcome comes back to you the same way.

How the flow works

1. You prepare your documents for the specific administrative procedure you need.
2. Vietnam Post receives them — either at a one-stop shop or through the public postal service channel.
3. The documents are digitized as part of intake.
4. The responsible agency processes the procedure.
5. The result is returned to you via the public postal service.

The expected result is that you complete a procedure without making separate trips to submit and then collect the outcome.

Related services on the same platform

The site groups this under Hành chính công (public administration) alongside other functions:

Where to go on vnpost.vn

The public administration services sit in the site's main navigation under Hành chính công. From there you can reach the cooperation service for one-stop shops and the postal-service document handling. The site also provides Theo Dõi Bưu Gửi (parcel tracking), Tìm Bưu Cục (find a post office), Ước Tính Cước (estimate fees), and Giải quyết khiếu nại (complaint resolution) if you need to follow up on a submission or result sent by post.

Practical points to keep in mind

• The service is tied to Decision 468/QĐ-TTg (27/03/2021), so it applies to procedures covered under that arrangement — not automatically to every government procedure.
• Digitization happens at intake, so bring complete, legible documents.
• Because results are returned by public postal service, keep your contact and delivery details accurate.
• For the status of anything already sent, use the tracking function with your item code.

If your goal is simply to avoid repeated trips for a covered administrative procedure, this is the relevant Vietnam Post service to look for under Hành chính công.

Vietnam Post's tracking tool lives directly on its homepage at vnpost.vn. Enter your tracking number (called bưu gửi số in Vietnamese) into the "Theo Dõi Bưu Gửi" box, complete the captcha, and submit. You'll then see the parcel's current status plus a full timeline of scans — date, time, location, and status text — along with origin and destination post office details. This works for both domestic and international shipments handled by Vietnam Post, including EMS, VN QuickPost, UPS, SF, and Economy international services.

Step-by-step: tracking a parcel

1. Open vnpost.vn. The tracking widget is on the homepage, labeled "Theo Dõi Bưu Gửi" (Track Mail/Parcel).
2. Enter your tracking number in the "Bưu gửi số" field. This is the code printed on your receipt or given by the sender.
3. Complete the captcha shown next to the input field.
4. Submit the form. If the number or captcha is wrong, an inline error appears (the site shows info_errors.errors['post_code'] or info_errors.errors['captcha'] messages), and you'll need to correct the entry.
5. Read the result. The page returns two blocks of information:
   • Shipment summary — tracking ID, weight in grams, current status, accepting country, origin post office (Bưu cục nhận), destination country, destination post office (Bưu cục phát), and whether postal insurance was used.
   • Status timeline — each scan with its date, time, status text, and location (VI_TRI).
   • Delivery information — for delivered items, the delivery date, post office, and delivery status detail.

What the status fields mean

The timeline shows the latest status first in the summary line, while the detailed list records each movement event. Status text is in Vietnamese, so common values you'll see include terms for "accepted," "in transit," and "delivered" — the exact wording depends on the scan event.

Other tools on the same page

The homepage tracking area also links to related lookups you may need:

• Tìm Bưu Cục — find a post office
• Ước Tính Cước — estimate shipping cost
• Tra cứu mã tiền — look up a money transfer code
• Giải quyết khiếu nại — file or check a complaint
• Tra cứu hồ sơ tại đây — look up administrative/public-service records

Common issues

• "No information found" or an error message. The tracking number may be mistyped, the parcel may not yet be scanned into the system, or the captcha was entered incorrectly. Re-check the number against your receipt and retry.
• Status hasn't updated. International parcels can sit without a new scan for several days while in transit or clearing customs. The timeline only reflects events Vietnam Post has recorded.
• Language barrier. The interface and status text are primarily Vietnamese, though the site offers a Vietnamese/English toggle in the header. Status descriptions in the timeline may still appear in Vietnamese.

If a parcel is overdue or the timeline looks wrong, use the Giải quyết khiếu nại (complaint resolution) link on the same page rather than relying on tracking alone.