Can I visit the WV Consolidated Public Retirement Board office in person right now?
No. The West Virginia Consolidated Public Retirement Board (CPRB) states on its website that it is temporarily not accepting walk-in customers due to construction. If you need help right now, contact staff by phone or email instead.
What the CPRB says about in-person visits
According to the notice on wvretirement.com, the office is closed to walk-in visitors while construction is underway. This applies to anyone who would normally stop by in person — active members, inactive employees, and retirees alike.
The same notice does not give a reopening date, so you should not assume the office will be open on any particular day. Check the site again or call before planning a trip.
How to reach CPRB staff instead
Staff are available 8:00 am to 5:00 pm to assist members by phone or email:
| Contact method | Details |
|---|---|
| Phone | (304) 558-3570 |
| Toll-free | (800) 654-4406 |
| [email protected] |
What you can still do
- Call or email during the 8:00 am–5:00 pm window for questions about your plan, benefits, or forms.
- Use online self-service, which the CPRB says is available from its website.
- Find your plan on the site if you are an active member — listed plans include PERS Tier I and Tier II, TRS Tier I and Tier II, TDC Plan, State Trooper Plan A and B, DSRS, JRS, EMSRS, MPFRS, and NRPORS.
If you specifically need an in-person visit
There is no walk-in option right now. The practical path is to call or email first and ask whether your issue can be handled remotely or whether an appointment is possible. The website notice only addresses walk-in service, so confirm any in-person arrangement directly with staff rather than showing up.