Can You Use NDIS Funding to Pay for Orders on NovitaTech?

Updated

Yes — NovitaTech identifies itself as an NDIS Registered Provider and offers an online NDIS payment option, so NDIS participants can generally use plan funding for eligible assistive technology purchases. Before ordering, confirm that the specific item fits your plan goals and budget, and check the payment steps with NovitaTech if your situation is complex (for example, plan-managed or agency-managed funding).

What the site confirms

NovitaTech describes itself as Australia's largest assistive technology retailer and displays "NDIS Registered Provider" on its site. It also provides a dedicated online payment page: "Pay online with the NDIS" (novitatech.com.au/pay-online-with-the-ndis/). That page is the right starting point for the actual checkout process, since payment rules depend on how your plan is managed.

Other store signals worth knowing:

  • First-order discount: code Welcome10 for 10% off a first order (shown on the site).
  • Delivery: free AU-wide delivery on orders over $500 (per the site's banner).
  • Quote option: a "Request Quote" link appears in the store navigation — useful if you need documentation before committing.
  • Range: the catalogue spans mobility, daily living, sensory, pressure care, communication aids and more, which matters because NDIS funding is tied to the purpose of the item, not just the product category.

Before you order: match the item to your plan

NDIS funding is not a general discount — it applies to supports and equipment that are reasonable and necessary for your goals. Use these checks:

  1. Confirm the item is in your plan or budget. Look at your plan's stated goals and any AT budget. If the item isn't clearly covered, ask your support coordinator or plan manager before purchasing.
  2. Check whether approval is needed. Higher-cost AT often requires an assessment or quote. The site's "Request Quote" function can produce the documentation you need.
  3. Know your management type. Self-managed, plan-managed and agency-managed plans handle payments differently. The online NDIS payment page is the place to see what's supported; if your arrangement isn't covered there, contact NovitaTech directly.
  4. Keep records. Retain invoices and quotes — they're needed for claims and audits regardless of management type.

How the online NDIS payment flow works

The site provides a dedicated NDIS online payment entry rather than describing the full flow in its public copy. In practice, expect to:

  • Add items to your cart and proceed to checkout.
  • Choose the NDIS payment route and provide the plan and participant details the form requests.
  • Receive an invoice or confirmation you can pass to your plan manager, if applicable.

Expected result: an order placed against your NDIS funding, with paperwork suitable for claiming. If the form doesn't match your plan type, stop and contact the retailer rather than paying another way and seeking reimbursement later — that path is not guaranteed.

Common sticking points

  • Assuming every product is claimable. Registration as a provider doesn't make each item fundable; the link to your goals and budget is what counts.
  • Skipping the quote step for big-ticket items. Mobility scooters, power wheelchairs and hoists typically need pre-approval — request a quote first.
  • Mixing funding and personal payment without checking. If you plan to split costs, confirm with NovitaTech and your plan manager how the invoice should be structured.
  • Overlooking the delivery threshold. Free delivery applies over $500; below that, delivery costs may affect your budget calculation.

Bottom line

NovitaTech supports NDIS payment as a registered provider with an online NDIS checkout, making it a practical option for participants buying assistive technology. The deciding factors are whether your plan covers the specific item and whether your management type is handled by the online flow — verify both before checkout, and use the quote request for anything expensive or assessment-dependent.