Cocoa Store Shipping, Returns, and Store Location: What You Need to Know

Cocoa Store (cocoastore.com) offers free shipping on orders over $60, maintains a dedicated returns page, and operates a physical shop in Manhattan at 873 Broadway, New York, NY 10003. The store is open Monday through Saturday from 11:30am to 6:30pm and Sunday from 11:30am to 6:00pm. Below is a breakdown of what the site states about each area, plus what to check before ordering.

Shipping: What the Site Confirms

The most concrete shipping detail on cocoastore.com is the threshold offer displayed in the site header:

• Free shipping on orders over $60.

That is the only shipping term visible in the available page content. The site does not publish, in the material reviewed, details such as:

• Domestic vs. international shipping rates or destinations
• Estimated delivery windows
• Carriers used
• Whether the $60 threshold applies before or after discounts, taxes, or sale items

What to do: Add items to your cart and proceed to checkout to see the actual shipping charge applied to your address. If you are near the $60 mark, the checkout total is the reliable way to confirm whether the free-shipping threshold is met. For anything not shown at checkout, use the site's Shipping page or Contact Us page.

Returns: Where to Find the Policy

Cocoa Store lists a Returns page in its site navigation (under the About section). The available page content confirms the page exists but does not include its specific terms — so the return window, condition requirements, and whether return shipping is covered are not verifiable from the material reviewed.

Practical steps before buying:

1. Open the Returns page directly on cocoastore.com and read the current policy.
2. Note that chocolate is a temperature-sensitive product. If you are ordering in warm weather or shipping to a hot climate, check whether the policy addresses melted or heat-damaged items, since that is a common exclusion category for chocolate retailers.
3. If your question is not answered on the page, use Contact Us before placing the order rather than after.

Store Location and Hours

Cocoa Store has a physical retail location in New York City:

The address places the shop near the Union Square area of Manhattan. The suite number (#612) suggests it is inside a multi-tenant building rather than a street-level storefront, so plan to look for the building entrance and go to suite 612 rather than expecting a standalone shop facade.

Before visiting: Hours can change seasonally or on holidays. The listed schedule is what the site publishes; if you are making a special trip, confirm by phone or through the Contact Us page first.

Contact and Wholesale

Two additional channels are listed in the site navigation:

• Contact Us — for general questions, order issues, and pre-purchase inquiries.
• Wholesale — a separate page for bulk or business purchasing. If you are buying for a restaurant, gift program, or resale, start there rather than through the standard retail checkout.

The site also references Chocolate Tastings, which indicates in-person or organized tasting experiences are part of the offering — worth checking if you are visiting the New York location.

Quick Reference

• Free shipping threshold: orders over $60
• Returns: dedicated Returns page exists; read it for current terms
• Store: 873 Broadway #612, New York, NY 10003
• Hours: Mon–Sat 11:30am–6:30pm; Sun 11:30am–6:00pm
• Contact: Contact Us page; Wholesale page for bulk orders

For anything time-sensitive — a gift deadline, a heat-sensitive shipment, or a return — confirm directly with the store through its Contact Us page, since the site's published content covers the essentials but not every operational detail.