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EnglishHow can I contact UNT Academic Technologies for IT help?
Updated
Contact UNT Academic Technologies by email at [email protected] or by phone at (940) 565-4498. These are the general support channels listed on the Academic Technologies site, and they are the right starting point for academic IT issues such as account access, classroom and conference room technology, computer labs, data storage and network, email and calendars, equipment and hardware, software and operating systems, and testing and exams.
Contact options at a glance
| Channel | Detail | Best for |
|---|---|---|
| [email protected] | Non-urgent questions, account or access issues, software and service requests | |
| Phone | (940) 565-4498 | Time-sensitive problems, classroom or lab technology issues, anything easier to explain in conversation |
| Contact an IT Group | Listed on the Academic Technologies site | Routing your request to a specific IT group rather than general support |
When to use each channel
Email: [email protected]
Use email when your issue is not blocking you right now, or when you need a written record. This fits questions about account and access setup, software availability, email and calendar configuration, data storage and network services, and exam or testing tooling. Include your UNT identifier, the service involved, what you expected, and what actually happened so the team can route it without a round trip.
Phone: (940) 565-4498
Call when the problem is actively disrupting a class, a lab session, or a conference room booking. Live troubleshooting is faster for hardware in a room, a projector or podium system that will not connect, or a network problem you need diagnosed in the moment.
Contact an IT Group
The site maintains a Contact an IT Group page alongside its service listings. Use it when you already know your issue belongs to a specific IT team rather than general support — for example, a governance or council-related IT matter, or a service owned by a particular group. If you are unsure which group owns the issue, start with [email protected] and let them route it.
Before you reach out
The Academic Technologies site organizes support by service area: Access & Accounts, Classrooms & Conference Rooms, Computer Labs, Data Storage & Network, Email, Calendars & Lists, Equipment & Hardware, Help & Consulting, Software & Operating Systems, Testing & Exams, and Web Governance. Checking the relevant service page first often answers the question directly — and if it does not, it tells you which details to include in your message.
Two related resources are worth knowing:
- Unified IT Services for the Division of Academic Affairs — the site points to a unified services listing for that division, useful if your request falls under Academic Affairs rather than a single department.
- Governance — the site lists an Associate Deans IT Council and an IT Pros Group, which are the bodies to consult for policy or coordination questions rather than break-fix support.
What to have ready
Whichever channel you use, the same details speed things up:
- Your UNT account or identifier
- The specific service or system involved (for example, Canvas, MyUNT, student email, a named lab, or a specific classroom)
- The location, if the problem is tied to a room or lab
- A short description of the symptom and when it started
- Any error message, verbatim
Quick decision guide
- General academic IT question or request → [email protected]
- Urgent classroom, lab, or conference room problem → (940) 565-4498
- Known owner or group for the issue → Contact an IT Group page
- Policy, council, or coordination question → Governance section
- Not sure → email [email protected] first