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What is Academic Technologies?
Academic Technologies is the University of North Texas unit that supports the technology side of teaching, learning and academic work. Its site organizes support into clear categories rather than presenting a single product: access and accounts, classrooms and conference rooms, computer labs, data storage and networking, email and calendars, equipment, help and consulting, software, testing and exams, and web governance.
Who it serves
- Students who need help with accounts, email, Canvas, labs or campus connectivity.
- Instructors and staff who use classroom technology, testing tools or academic software.
- IT professionals and governance groups, including associate deans, an IT council and an IT Pros group, who coordinate standards and services across academic affairs.
How to use it
Start with the service category that matches your problem, then contact the IT help desk if the category is unclear. The site lists [email protected] and (940) 565-4498 as contact points. For a student locked out of Canvas the day an assignment is due, the access-and-accounts path is the fastest route; an instructor planning a classroom capture setup would instead begin with classrooms and conference rooms.
The broader University of North Texas site covers admissions, tours and campus information, while this unit focuses on academic technology services.
How do I request help or support from Academic Technologies?
Contact Academic Technologies through their support email at [email protected] or by phone at (940) 565-4498. Both are listed on their homepage as the primary ways to reach the team.
Before you write or call
- Check the service categories on the Academic Technologies site first: Access & Accounts, Classrooms & Conference Rooms, Computer Labs, Data Storage & Network, Email/Calendars & Lists, Equipment & Hardware, Software & Operating Systems, Testing & Exams, and Web Governance. Naming the right category helps route your request faster.
- For account or login problems, try the self-service options in MyUNT or Canvas before contacting support, since many access issues are resolved there.
- Have your UNT student or staff ID and a clear description of the problem ready.
What to expect
The email and phone line serve the whole university community, so response times vary with demand and term timing. If your issue concerns a specific classroom, lab or exam, mention the building and room number so the request reaches the right group.
Next step
Email [email protected] with a subject line that names the service area, for example "Classroom AV – room 104" or "Canvas access – login loop," then include your contact details and any error messages. If the matter is urgent and you are on campus, calling is usually faster.
What software and operating systems are available through Academic Technologies?
Academic Technologies at the University of North Texas (UNT) lists Software & Operating Systems as one of its service categories, so that page is where you find what is supported and how to get it. The homepage itself doesn't enumerate specific titles or OS versions.
Academic Technologies
What the site actually tells you
- Services are organized by category: Access & Accounts, Classrooms & Conference Rooms, Computer Labs, Data Storage & Network, Email/Calendars/Lists, Equipment & Hardware, Help & Consulting, Software & Operating Systems, Testing & Exams, and Web Governance.
- Support is routed through a central IT help contact: [email protected] and (940) 565-4498.
- Common platforms referenced include MyUNT (the university portal), Canvas (learning management system), and student email.
How to find out which software you can get
- Go to the Software & Operating Systems section on the Academic Technologies site.
- Check whether you qualify by role — students, faculty, staff, and lab users often get different bundles and license terms.
- For anything not listed, contact the IT help desk directly, since availability can change by semester and license agreement.
Practical scenario
A new graduate student needs statistical software and a supported operating system for coursework. The right first move is to check the Software & Operating Systems page for what's licensed to students, then confirm with the help desk whether the software runs on their own laptop or only in campus computer labs — that distinction often decides whether they need a lab visit or a personal install.
Decision criterion
Use the site's own categories rather than assuming: if a tool isn't under Software & Operating Systems, it may fall under Computer Labs (installed on shared machines) or Help & Consulting (supported but not distributed). When in doubt, email [email protected] with your role and the specific software name.
For related UNT-wide information, see University of North Texas.
How can I access computer labs and classrooms managed by Academic Technologies?
Access to Academic Technologies computer labs and classrooms starts with your UNT account and the IT help desk. The department lists Access & Accounts, Classrooms & Conference Rooms, Computer Labs, and Help & Consulting among its services, and it publishes a support email and phone number on its homepage. In practice, that means your first step is confirming you can sign in with your UNT credentials, then asking the help desk which specific labs or rooms your account and course enrollment allow you to use.
Academic Technologies
A practical route
- Sign in to your UNT account (MyUNT or Canvas) to confirm your credentials work.
- Contact the IT help desk at [email protected] or (940) 565-4498 and say which lab or classroom you need and why.
- Ask whether your access is tied to a course, a department, or open lab hours, since those are governed differently.
- If a room is booked for teaching, ask about the reservation or scheduling process rather than assuming walk-in access.
- For software you need in a lab, check whether it is already installed or requires a request through Software & Operating Systems.
What to expect
| Need | Who to ask first | Why |
|---|---|---|
| Logging in or account problems | Help desk | Access & Accounts is the entry point |
| A specific computer lab | Help desk or your department | Lab access can be course- or department-based |
| A classroom or conference room | Academic Technologies room services | Rooms are often scheduled for teaching |
| Software in a lab | Software & Operating Systems service | Installs may need approval or lead time |
| Exam or testing software | Testing & Exams service | Testing environments are configured separately |
A concrete scenario
Suppose you are enrolled in a course that meets in a departmental computer lab and you want to use the same machines outside class hours. Rather than walking in, email the help desk with your course number, the building and room, and the days and times you need. They can tell you whether the room is open, whether your account is provisioned, and whether the software you need is available there. If it is not, they can point you to a general lab with the right tools.
Decision criterion
If your need is tied to a class, start with your instructor or department, because they control the room and often the software image. If your need is general — printing, a standard application, or a quiet machine — start with the help desk, since general labs are usually the simplest path.
What services does Academic Technologies provide for testing and exams?
Academic Technologies lists Testing & Exams as one of its service categories, alongside classrooms, computer labs, email, storage, software, and help and consulting. That means exam-related support sits within the same centralized IT unit that handles the university's teaching and learning technology, rather than in a separate assessment office.
What that typically covers for instructors and staff:
- Setting up online or computer-based exams in the campus learning management system (Canvas appears in the site's navigation, so it is part of the supported toolset).
- Exam delivery in computer labs or classrooms, since those are separate service lines in the same catalog.
- Respondus-style lockdown or proctoring tools, where a campus has licensed them — worth confirming, because the page does not name specific proctoring products.
- Advice on accommodations and academic integrity settings through the Help & Consulting service.
For students, the practical value is narrower: most exam questions route through the course instructor or the IT help desk rather than a dedicated exam service.
How to decide your next step
| Your situation | Where to start |
|---|---|
| Building an exam in Canvas | Software & Operating Systems, then Help & Consulting |
| Needing a lab or classroom for a proctored test | Classrooms & Conference Rooms or Computer Labs |
| Student with a technical problem mid-exam | Contact the IT help desk directly |
The site gives a direct contact route: [email protected] or (940) 565-4498. If you are an instructor planning a high-stakes exam, ask two questions before the term starts — which proctoring or lockdown tool is licensed, and what the fallback is if a student's connection fails. Those answers determine whether you can rely on the tooling or need a paper backup.
For broader university context, see University of North Texas.
How does Academic Technologies support IT governance for academic affairs?
Academic Technologies at the University of North Texas supports IT governance for academic affairs by connecting faculty and staff to the committees and working groups that shape technology decisions. Its governance section names the Associate Deans IT Council and the IT Pros Group, and it offers a contact route for IT groups. The office also publishes a unified IT services catalog for the Division of Academic Affairs, so governance discussions can point to a common, visible set of services.
Academic Technologies
What that means in practice
- Faculty and academic leaders can raise classroom, lab or software needs through the Associate Deans IT Council rather than negotiating separately with each IT unit.
- Departmental IT staff can use the IT Pros Group and the "Contact an IT Group" option to coordinate standards, share fixes and avoid duplicate purchases.
- Service owners can align decisions with the unified services list for Academic Affairs, which reduces the gap between what is approved and what is actually offered.
A concrete next step
If you are a department chair or IT liaison preparing a request, check the unified Academic Affairs services first, then route anything outside that catalog through the relevant governance contact. That sequence keeps the request tied to an existing service or a clear governance decision, instead of becoming an ad hoc exception.
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