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EnglishHow Clients Give Website Feedback with BugHerd
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Clients give feedback in BugHerd by opening a link you send them, then pointing, clicking, and commenting directly on the live website. They don't need an account or a login. Each comment is pinned to the exact page element it refers to, and BugHerd automatically captures a screenshot and technical details so your team can act on it. This works best when you want contextual feedback on a live site from clients, stakeholders, or testers who shouldn't have to learn a new tool.
The core workflow: point, click, comment
BugHerd's own description of the process is "clients just point, click & comment." In practice that breaks down into a short sequence:
- You send a link. The client opens the site through that link — no signup, no password.
- The client drops a pin. They click the element on the page they want to talk about.
- They type a comment. The feedback is attached to that specific element rather than floating in an email thread.
- BugHerd captures context automatically. It grabs a screenshot and the technical details behind the element, then creates a task your team can manage.
The result is that feedback stays pinned to the exact page element, so your team always knows what to change and where.
Why the "no login" detail matters
Most feedback friction comes from the step before the feedback: getting the client into the tool. BugHerd removes that step by letting you send a link and letting them comment immediately. For agencies and in-house teams working with non-technical clients, this is often the difference between feedback arriving and feedback stalling.
What gets captured with each comment
| What the client does | What BugHerd records |
|---|---|
| Clicks a page element | A pin anchored to that element |
| Types a comment | The comment itself, in context |
| (Automatic) | A screenshot of the page state |
| (Automatic) | Technical details to help resolve the issue |
That combination is what turns a casual remark into an actionable bug report or task.
From comment to task
Feedback doesn't sit in isolation. BugHerd turns it into tasks you manage on an integrated kanban board, so you can view and manage everything in one place. For teams already using other tools, BugHerd integrates with project management platforms including Asana, ClickUp, Monday.com, Trello, and Jira, among others.
Other ways clients can give feedback
Beyond pinning comments, BugHerd supports a few adjacent modes that fit different situations:
- Suggest text edits — a client highlights text on the page and types the replacement, which is useful for copy changes rather than layout or bug issues.
- Video feedback — record and share interactive feedback sessions.
- Public feedback — collect input from all website visitors, not just invited clients.
- Feedback on designs & deliverables — the same annotation approach applied beyond the live site.
Who this fits
BugHerd lists marketing agencies, web-development agencies, and in-house teams as its main audiences, with common use cases in UAT testing, bug tracking, website feedback, online proofing, and website QA. If your feedback process currently runs through email threads and screenshots pasted into documents, the point-click-comment model is the direct replacement.
Getting started
The site offers a free trial with no credit card required and a 60-day money-back guarantee. You can sign up with Google or with email. Pricing details are on the BugHerd pricing page.
If you want to see the flow before committing, the site provides a demo option alongside the free trial.