How do I find a specific IT service on the UNT Academic Technologies website?

Updated

Go to academictechnologies.unt.edu and use the Services menu to pick the category that matches your need — for example Access & Accounts, Classrooms & Conference Rooms, Computer Labs, Data Storage & Network, Email/Calendars & Lists, Equipment & Hardware, Help & Consulting, Software & Operating Systems, Testing & Exams, or Web Governance. If you can't tell which category fits, contact the IT Help Desk at [email protected] or (940) 565-4498.

Match your need to a service category

The site organizes everything by service type, so the fastest route is to name your task first, then find the matching heading.

What you need Where to look
Account, login, or access problems Access & Accounts
A classroom or conference room setup Classrooms & Conference Rooms
A lab computer or lab software Computer Labs
Storage, network, or connectivity Data Storage & Network
Email, calendars, or mailing lists Email, Calendars & Lists
Borrowing or setting up hardware Equipment & Hardware
Advice, troubleshooting, or a consultation Help & Consulting
Installing or using software and operating systems Software & Operating Systems
Setting up or taking an exam Testing & Exams
Web content rules and approvals Web Governance

Steps to locate a service

  1. Open academictechnologies.unt.edu.
  2. Go to the Services section in the main navigation.
  3. Scan the category names above and click the one closest to your task.
  4. On the category page, look for the specific tool or request form you need.
  5. If nothing matches, use the contact details in the footer: [email protected] or (940) 565-4498.

Expected result: you land on the page for the specific service, or you reach a person who can point you to it.

Check whether the service is meant for you

Not every service is open to everyone. The site separates some offerings by audience:

  • Unified IT Services for the Division of Academic Affairs — services packaged specifically for that division.
  • Governance groups — Associate Deans, IT Council, and IT Pros Group — are for staff who sit in those roles, not general users.
  • IT Pros Group is aimed at IT professionals rather than students or faculty.

If you're a student or a general staff member, start with the main service categories and the Help Desk contact rather than the governance pages.

Common snags

  • You searched by tool name, not task. The navigation is task-based, so "I need to reserve a room" works better than a product name.
  • You landed on a governance page. Those pages describe committees and councils, not end-user services.
  • You assumed a service is open to you. Check the audience label before filling out a request.

Quick reference

  • Site: academictechnologies.unt.edu
  • Services menu: Access & Accounts, Classrooms & Conference Rooms, Computer Labs, Data Storage & Network, Email/Calendars & Lists, Equipment & Hardware, Help & Consulting, Software & Operating Systems, Testing & Exams, Web Governance
  • Support: [email protected] | (940) 565-4498