How do I pay a bill, report a problem or make a request on the Edinburgh Council website?

Updated

Start at the City of Edinburgh Council homepage (edinburgh.gov.uk) and use one of the three action buttons — Click to pay, Click to report or Click to request — or go straight to Pay a bill or All online services. Pick the button that matches what you need to do, then choose the specific service. For most residents the first task is Council Tax, which is listed as a main service area on the homepage.

The three entry points on the homepage

The homepage groups online tasks by the type of action rather than by department, so you don't need to know which council team handles your issue.

Button Use it when you need to Example tasks
Click to pay Send money to the council Council Tax, and other bills via the "Pay a bill" page
Click to report Tell the council about a problem Issues that need the council to act
Click to request Ask for a service or something to be done Service requests

If you already know the service area but not the action, use All online services, which lists every online service in one directory.

Paying a bill

  1. From the homepage, select Click to pay, or follow the Pay a bill link.
  2. Choose the bill you want to pay — Council Tax is the most prominent payment area on the homepage.
  3. Complete the payment through the council's online payment route.

The site does not publish a single universal payment form; the correct page depends on which bill you are paying, so confirm you are on the page for that specific charge before entering card details.

Reporting a problem or making a request

  1. Decide whether you are reporting something (a fault or issue the council needs to fix) or requesting something (a service you want delivered).
  2. Select Click to report or Click to request on the homepage.
  3. Pick the service that matches your issue from the list that follows.

If your task doesn't clearly fit either button, go to All online services and search the directory by service name instead.

Common service areas to look for

The homepage lists these service categories, which is where most pay, report and request tasks begin:

  • Council Tax
  • Bins and recycling
  • Roads, travel and parking
  • Schools and learning
  • Housing
  • Planning and Building Standards
  • Social care and health
  • Business and licensing
  • Council and Committees

If you can't find the right page

Use All online services as the fallback. It is the site's full directory of online services, so any pay, report or request task that exists online should be reachable from there even if it isn't featured on the homepage.