How does Telco Depot's business VoIP pricing work without per-user fees?

Updated

Telco Depot prices its Z-Cloud business VoIP by external conversations, not by headcount. Every plan includes unlimited users and extensions, so adding staff does not raise the monthly fee. You pick a plan based on how many simultaneous outside calls your business needs, and the price stays flat. All four published plans also include a 3-month free trial and require no contract.

The pricing model in one sentence

Instead of charging $X per user per month, Telco Depot charges one monthly rate that covers the whole phone system, with a cap on how many external conversations can happen at the same time.

That means:

  • Users and extensions are unlimited on every plan — no per-seat charge.
  • Internal conversations are unlimited — calls between your own extensions don't count against the cap.
  • External conversations are the only limit — the number of simultaneous calls to or from outside lines.

Published plans and prices

Plan Monthly price Best for External conversations Users & extensions Internal conversations
Saver $113.95 3–9 users 3 Unlimited Unlimited
Standard $140.83 10–15 users 4 Unlimited Unlimited
Advanced $196.83 15–30 users 6 Unlimited Unlimited
Premium $374.83 30–50 users 12 Unlimited Unlimited

All plans include a 3-month free trial and no contract. Telco Depot states the rate is flat with no additional taxes and fees, except additional sales tax in CT and NY.

How to choose a plan

  1. Count your peak simultaneous outside calls. Not total employees — how many staff are likely to be on external calls at the same moment. A 20-person office where most work is internal may need fewer external conversations than a 10-person sales team that is always dialing out.
  2. Match that number to the external-conversation column. If you routinely hit the cap, callers may be blocked or queued, so size up.
  3. Check the "best for" user range as a sanity check, not a rule. The ranges are guidance; the external-conversation count is the actual limit.
  4. Confirm current promotions by phone. Telco Depot says it usually has special offers it cannot publish online and invites calls, chats, or quote requests.

What the model means in practice

Take a 25-person company on the Advanced plan at $196.83/month. Under a per-user model at, say, $20 per seat, that would be about $500/month. Here the bill stays at $196.83 whether the company has 25 or 40 employees, as long as no more than 6 external conversations run at once. The trade-off is that heavy outbound calling can hit the conversation cap before the user count becomes an issue.

Points to verify before ordering

  • Conversation cap behavior: ask what happens when all external conversations are in use — busy signal, queue, or overflow — since this determines whether you need to size up.
  • Taxes and fees: the flat-rate claim excludes additional sales tax in CT and NY; confirm your state's treatment.
  • Trial terms: the 3-month free trial and no-contract terms are stated on the site; confirm any activation or equipment costs by quote.
  • Hardware and number porting: the published pricing covers the Z-Cloud service; ask about phones and porting separately.

For a definitive quote or current promotion, Telco Depot lists 1-800-390-1200 and a free quote request option.