How Ivanhoe Group's QuickTurn Repair Service Works

Ivanhoe Group's QuickTurn service is an expedited repair process for barcode and data-collection equipment: you open an RMA through the company's RMA Portal, describe the symptoms, and ship the unit in. Within 24 hours of receipt, Ivanhoe tests the device, diagnoses the fault, and sends you an estimate. The service is aimed at reducing operational downtime by repairing existing equipment rather than replacing it.

Who the service is for

QuickTurn fits operations that depend on handheld scanners, mobile computers, or printers and want a faulty unit back in service quickly. Ivanhoe describes the current environment as one of short labor, low supply, and high replacement costs, and positions repair as a way to get more life out of equipment you already own. The company states it can repair "anything that has to do with data collection."

If a unit is beyond economical repair or has reached end of life, Ivanhoe also lists equipment end-of-life options and a trade/sell/recycle path, where a legacy system can count toward new equipment.

Step-by-step: starting a repair

1. Open an RMA. Use the RMA Portal on ivanhoegroup.com to register the return and describe the symptoms the device is showing. The portal also handles login/account access.
2. Ship the equipment. Mail the unit to Ivanhoe as directed through the RMA process.
3. Wait for diagnosis and estimate. Within 24 hours of receipt, Ivanhoe tests the unit, identifies the issue, and sends you an estimate.
4. Approve and proceed. The estimate is the decision point — repair work follows your approval.

Expected result: a tested, diagnosed unit and a written estimate within one business day of arrival.

What to prepare before you start

• Symptom detail. The RMA Portal asks for symptoms; specific descriptions (when the fault occurs, error behavior, whether it is intermittent) give the technician more to work with than "not working."
• Exact model and part number. Ivanhoe's catalog uses full part numbers (for example, scanner kits and mobile computer model codes), so matching your unit to the right service path is easier with the label information in hand.
• A contact and shipping plan. You will need to send the physical unit, so confirm who ships it and where it returns.

Getting help before or alongside a repair

Ivanhoe lists several contact routes on its site:

The site also lists related services — RF site surveys, connectivity software, and demos for planning new technology — which are useful if the diagnosis points to a replacement rather than a repair.

Common sticking points

• Skipping the portal. The 24-hour clock starts at receipt, and the estimate depends on the symptom information you submit. Registering the RMA first keeps the unit from arriving without a case attached.
• Assuming repair is always the answer. For end-of-life models, the trade/sell/recycle option may be the better economic path; ask about it when the estimate arrives.
• Overlooking refurbished stock. Ivanhoe sells both new and refurbished barcode equipment, so a replacement can be sourced through the same vendor if repair is declined.

For current repair pricing, turnaround beyond the initial 24-hour diagnosis, and warranty terms, confirm directly with Ivanhoe — the site does not publish those details.