ivanhoegroup.com

Ivanhoe Group helps you choose barcode equipment by combining product demos, category-based equipment matching, multi-brand comparison, and site-level services such as RF site surveys and connectivity software advice. It is a good fit if you are planning new technology, replacing end-of-life devices, or unsure which scanner, mobile computer, or printer matches your workflow. The site does not publish prices, so treat it as a selection and planning resource, then request a quote for commercial terms.

Start With Demos If You Have Not Chosen a Product

The site states directly: "Not sure what product you need? We help you plan for new technology." This is the lowest-risk entry point when your requirement is still vague — for example, you need to equip a warehouse team with handhelds but have not decided between a keypad mobile computer and a touch computer.

What to prepare before asking for a demo:

• The task the device performs (scanning, label printing, vehicle-mounted picking, cold-storage work)
• The environment (freezer, vehicle, dusty floor, office)
• Which existing systems the device must connect to

The demo is positioned as planning help, not a self-serve tool, so expect to describe your operation rather than browse a catalog alone.

Match Your Need to the Equipment Categories on the Site

Ivanhoe organizes its offering into categories you can use as a checklist. Each category maps to a distinct operational need:

The featured products illustrate the range: Zebra MC3100/MC3190, MC3200, MC9300 (including a freezer variant, MC930P-GFCCG4RW), Honeywell CK75, Symbol/Motorola MC92N0, Zebra DS3678-SR and DS8178 cordless scanner kits, Zebra TC51, TC75/TC77, TC8000 touch computers, and the Zebra ZT230 industrial printer.

A practical way to use this: write down your environment first (freezer, vehicle, handheld, desktop printing), then narrow to the matching category before comparing individual models. That prevents the common mistake of shortlisting a general-purpose scanner for a cold-storage job.

Compare Across Brands Instead of Locking Into One

Ivanhoe supports multiple brands — Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra. Because the same reseller covers these lines, you can compare form factor, ruggedness, and OS generation across brands in one conversation rather than piecing together separate vendor quotes.

Two comparison dimensions worth raising explicitly:

• Lifecycle status. The site addresses "Equipment End of Life, End of Service" and notes "Now you have options." If a model you own is being retired, ask whether to replace with a current equivalent or a refurbished unit.
• New vs. refurbished. Both are offered, and the stated aim is minimizing operational downtime through expedited repair or replacement. If budget or lead time is the constraint, refurbished is a legitimate path — confirm condition and warranty terms in the quote.

Use Site Services to De-risk the Deployment

Selection does not end at the device. The site lists services that affect whether the chosen equipment actually works in your facility:

• RF Site Survey — relevant if you are deploying wireless mobile computers and need to confirm coverage before committing to a device count.
• Connectivity Software — relevant if devices must integrate with your existing network or host systems.
• QuickTurn Repair — relevant after purchase: you submit symptoms through the RMA Portal and mail the equipment; the site states that within 24 hours of receipt the unit is tested, the issue diagnosed, and an estimate sent.
• Trade/Sell — relevant if you are retiring legacy equipment and want to offset new purchases.

For a first-time buyer, the RF site survey is the item most often skipped and most likely to cause a rollout to underperform.

A Workable Sequence

1. Define the task and environment for each device role.
2. Shortlist by category (scanning, mobile computing, printing, cold storage, vehicle mount).
3. Request a demo to validate the shortlist against your workflow.
4. If wireless handhelds are involved, ask about an RF site survey and connectivity software guidance.
5. Request a quote for the confirmed models, specifying new or refurbished.
6. Keep the RMA Portal and QuickTurn process in mind for post-deployment support.

What the Site Does Not Tell You

Pricing, lead times, and warranty specifics are not published on the pages reviewed. Do not assume any model is in stock or that refurbished units carry the same terms as new ones — those details belong in the quote. Contact is available by phone at (770) 631-1184 or through the Request a Quote and Ask a Technical Question forms.

Ivanhoe Group's QuickTurn service is an expedited repair process for barcode and data-collection equipment: you open an RMA through the company's RMA Portal, describe the symptoms, and ship the unit in. Within 24 hours of receipt, Ivanhoe tests the device, diagnoses the fault, and sends you an estimate. The service is aimed at reducing operational downtime by repairing existing equipment rather than replacing it.

Who the service is for

QuickTurn fits operations that depend on handheld scanners, mobile computers, or printers and want a faulty unit back in service quickly. Ivanhoe describes the current environment as one of short labor, low supply, and high replacement costs, and positions repair as a way to get more life out of equipment you already own. The company states it can repair "anything that has to do with data collection."

If a unit is beyond economical repair or has reached end of life, Ivanhoe also lists equipment end-of-life options and a trade/sell/recycle path, where a legacy system can count toward new equipment.

Step-by-step: starting a repair

1. Open an RMA. Use the RMA Portal on ivanhoegroup.com to register the return and describe the symptoms the device is showing. The portal also handles login/account access.
2. Ship the equipment. Mail the unit to Ivanhoe as directed through the RMA process.
3. Wait for diagnosis and estimate. Within 24 hours of receipt, Ivanhoe tests the unit, identifies the issue, and sends you an estimate.
4. Approve and proceed. The estimate is the decision point — repair work follows your approval.

Expected result: a tested, diagnosed unit and a written estimate within one business day of arrival.

What to prepare before you start

• Symptom detail. The RMA Portal asks for symptoms; specific descriptions (when the fault occurs, error behavior, whether it is intermittent) give the technician more to work with than "not working."
• Exact model and part number. Ivanhoe's catalog uses full part numbers (for example, scanner kits and mobile computer model codes), so matching your unit to the right service path is easier with the label information in hand.
• A contact and shipping plan. You will need to send the physical unit, so confirm who ships it and where it returns.

Getting help before or alongside a repair

Ivanhoe lists several contact routes on its site:

The site also lists related services — RF site surveys, connectivity software, and demos for planning new technology — which are useful if the diagnosis points to a replacement rather than a repair.

Common sticking points

• Skipping the portal. The 24-hour clock starts at receipt, and the estimate depends on the symptom information you submit. Registering the RMA first keeps the unit from arriving without a case attached.
• Assuming repair is always the answer. For end-of-life models, the trade/sell/recycle option may be the better economic path; ask about it when the estimate arrives.
• Overlooking refurbished stock. Ivanhoe sells both new and refurbished barcode equipment, so a replacement can be sourced through the same vendor if repair is declined.

For current repair pricing, turnaround beyond the initial 24-hour diagnosis, and warranty terms, confirm directly with Ivanhoe — the site does not publish those details.

Ivanhoe Group handles sales, repair, and support requests through separate channels on ivanhoegroup.com: call (770) 631-1184 for direct contact, use Request a Quote for pricing on equipment or services, use Get an RMA or the RMA Portal for repairs, and use Ask a Technical Question for pre-sales or troubleshooting help. The right entry point depends on whether you are buying, repairing, or diagnosing equipment.

Contact Channels at a Glance

Requesting a Quote

Use Request a Quote when you need pricing rather than support. The site separates equipment from services, so pick the matching form:

• Equipment quote — for new or refurbished barcode hardware. The catalog covers scanning (mobile computers, scanners, cold storage and vehicle-mount computers), printing, Braincase, and refurbished units, across brands including Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra.
• Services quote — for QuickTurn Repair, RF site surveys, connectivity/software work, demos, or trade/sell/recycle of legacy systems.

If you are unsure which product fits, the site's Demos option is the stated path for planning new technology before purchase. Include your equipment model and quantity in the request so the quote can be specific.

Starting a Repair with QuickTurn

The published QuickTurn process has three steps:

1. Submit through the RMA Portal — describe the symptoms of the unit so the team knows what to look for.
2. Mail the equipment to Ivanhoe Group.
3. Receive a diagnosis and estimate — within 24 hours of receipt, the unit is tested, the issue diagnosed, and an estimate sent to you.

The stated goal of the service is to minimize operational downtime through expedited repair or replacement of barcode equipment. If you already have an account, log in to the RMA Portal to manage the request; if not, use the account/registration path on the same portal.

Asking a Technical Question

Use Ask a Technical Question when you need help identifying a product, confirming compatibility, or troubleshooting before deciding on a repair. This is the appropriate channel for questions that are not yet a formal quote or RMA — for example, whether a specific Zebra or Honeywell model suits a freezer environment, or whether a legacy unit is a candidate for repair versus trade-in.

Other Service Entry Points

Beyond quotes, RMAs, and technical questions, the site lists these service paths:

• RF Site Survey — for planning wireless coverage for barcode and mobile computing deployments.
• Connectivity / Software — for related integration needs.
• Trade/Sell — for turning legacy systems into credit toward new equipment; the site frames end-of-life and end-of-service equipment as having options rather than being a dead end.

Practical Tips Before You Submit

• Have the model and part number ready. Product listings on the site use specific part numbers (for example, scanner kits and mobile computer SKUs), and matching yours speeds up both quotes and repairs.
• Describe symptoms precisely in the RMA Portal. The 24-hour diagnosis window starts from receipt, so a clear symptom description reduces back-and-forth.
• Use the phone number for time-sensitive needs. If downtime is active, calling (770) 631-1184 is faster than waiting on a form response.
• Separate buying from fixing. A quote request and an RMA are different workflows; submitting the wrong one delays the response.

Ivanhoe Group is a U.S.-based seller and servicer of barcode and data-collection equipment. Its site is aimed at warehouses, distribution centers, and other operations that need scanners, mobile computers, and industrial printers—and that care as much about keeping existing devices running as about buying new ones. If you are looking for a source for rugged barcode hardware, repair of equipment you already own, or a way to trade in legacy devices, the site is relevant to you.

Company Positioning

The site describes Ivanhoe as "Your Experts in the Sale and Service of Barcode Equipment." Its stated aim is to help customers minimize operational downtime through expedited repair or replacement of barcode equipment, both new and refurbished. In practice, that means the company presents itself as a single point of contact for buying hardware, getting it repaired quickly, and disposing of or replacing older systems.

Product Categories

The site organizes equipment into these groups:

• Scanning — scanners and barcode scanning kits
• Mobile Computers — handheld and rugged mobile computers
• Cold Storage — devices rated for freezer and cold-chain environments
• Vehicle Mount Computers — units for forklifts and other vehicles
• Printing — industrial label and barcode printers
• Braincase — listed as its own equipment category
• Refurbished — used/refurbished equipment for sale

Featured products on the home page give a sense of the typical inventory: Zebra MC3100/MC3190, MC3200, MC9300, and TC51/TC75/TC77/TC8000 mobile computers; Honeywell CK75; Symbol/Motorola MC92N0; Zebra DS3678-SR and DS8178 cordless scanner kits; a Zebra MC9300 freezer model; and the Zebra ZT230 industrial printer. These are mainstream rugged devices, so the catalog skews toward operational deployments rather than consumer gear.

Services

QuickTurn Repair and RMA

This is the site's most detailed service. The stated process:

1. Use the RMA Portal to report the symptoms of the faulty unit.
2. Mail the equipment to Ivanhoe.
3. Within 24 hours of receipt, Ivanhoe tests the unit, diagnoses the issue, and sends an estimate.

The site frames this around current conditions—short labor, low supply, and high replacement costs—positioning repair as a way to get more life out of equipment you already own. The 24-hour figure refers to diagnosis and estimate turnaround after the unit arrives, not total repair time.

Other Services Listed

• Request a Quote — for equipment purchases
• Ask a Technical Question — pre-sales or technical support contact
• RF Site Survey — planning wireless coverage for barcode deployments
• Connectivity Software — software related to device connectivity
• Trade/Sell — trade in, sell, or recycle legacy systems; the site describes a legacy system as "a down payment"
• Demos — help planning new technology when you are unsure what product you need
• End of Life / End of Service options — support paths when a device line is discontinued

Brands Supported

The site lists support for: Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra. Several of these (Symbol, Motorola, LXE, Psion Teklogix, Intermec) are legacy names now folded into Zebra or Honeywell, which is consistent with the company's emphasis on servicing older installed equipment as well as selling current models.

When the Site Is a Good Fit

• You need rugged scanners, mobile computers, or industrial printers and want new or refurbished options.
• You have barcode equipment down and want a diagnosis-and-estimate path rather than immediate replacement.
• You are running end-of-life devices and want repair, trade-in, or migration options.
• You need an RF site survey before rolling out wireless scanning.

If you need consumer electronics, general IT hardware, or software development services, the site's scope does not cover that. Pricing is not published on the pages reviewed, so costs for equipment or repair require a quote or RMA estimate. The main contact channel shown is a phone number, (770) 631-1184, alongside the RMA Portal and quote/technical-question forms.

Yes. Ivanhoe Group lists a Trade/Sell/Recycle service aimed at organizations whose barcode equipment has reached end of life or end of service. The site frames a legacy system as "a down payment" on new equipment, meaning the old hardware can offset part of a future purchase. The service sits alongside the company's QuickTurn repair, refurbished equipment sales, and demo/planning offerings, so it is designed for buyers who are refreshing a fleet rather than for one-off consumer resale.

What the service covers

Based on the site's service descriptions, the Trade/Sell/Recycle program is positioned around three situations:

• End of Life (EOL) hardware — models no longer manufactured, where replacement parts and support are drying up.
• End of Service (EOS) hardware — devices still working but past the vendor's service window.
• Legacy fleets being replaced — mixed inventories of scanners, mobile computers, and printers that a business wants to clear while funding new purchases.

The trade-in value is presented as a credit toward new equipment rather than a standalone cash transaction, so the service makes the most sense when you are also planning a purchase.

Equipment categories the site references

Ivanhoe Group's catalog and brand list indicate the kinds of devices that fit this program:

Supported brands listed include Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra. If your legacy units come from these families, they fall within the company's normal service scope.

How to start the process

The site does not publish a self-service trade-in calculator or an online valuation form, so the practical path is a direct conversation:

1. Gather your inventory details — brand, model, quantity, and condition of each unit. Photos and serial numbers help.
2. Contact Ivanhoe Group — the site lists a phone number, (770) 631-1184, and a "Request a Quote" / "Contact Us" path. State that you want to trade, sell, or recycle legacy equipment and describe what you have.
3. Ask for the offset terms — confirm whether the credit applies to new or refurbished purchases, and whether recycling-only items (no residual value) are accepted.
4. Compare against repair — for units still in service, get a QuickTurn repair estimate first. The site's stated aim is minimizing operational downtime, and repairing a working unit may cost less than replacing it even with trade credit.
5. Confirm logistics — ask who covers shipping of the old equipment and what documentation (asset tags, data-wipe confirmation) is required before handoff.

When this route fits — and when it doesn't

Good fit:

• You are already planning to buy replacement scanners, mobile computers, or printers and want to reduce the net cost.
• Your fleet includes EOL/EOS models from the supported brands.
• You want a single vendor for disposal, repair, and replacement rather than separate recyclers and resellers.

Poor fit:

• You want cash for surplus equipment with no accompanying purchase — the site describes trade value as a down payment, not a buyout program.
• Your devices are from brands outside the supported list; confirm acceptance before shipping anything.
• You need an instant online quote; the site offers no published valuation tool, so expect a manual back-and-forth.

Practical cautions

• Get the credit in writing before shipping. Since valuation depends on testing, ask whether the estimate is binding and what happens if units arrive in worse condition than described.
• Wipe data first. Mobile computers and printers can retain configuration, network credentials, and scan logs. Confirm the vendor's data-handling process or wipe devices yourself.
• Separate repair candidates from scrap. A unit that QuickTurn can fix within the stated 24-hour diagnosis window may be worth more as a working asset than as trade credit.
• Ask about refurbished alternatives. Ivanhoe Group also sells refurbished equipment; in some cases a refurbished replacement plus trade credit is cheaper than a new-unit purchase.

The bottom line: Ivanhoe Group does offer a trade, sell, and recycle path for legacy barcode equipment, but it is a quote-driven, purchase-linked service rather than a published buyback program. Start with a phone call or quote request listing your models and quantities, and treat the trade credit as one input into a repair-versus-replace decision.