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EnglishHow Much Does Sera by Twig Cost? Free Trial and Pricing Explained
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Sera by Twig starts at $49/mo, and you can try it free for 15 days with no credit card required. The trial includes voice, so you can test real calls before paying. Twig's site also offers two calculators on its pricing page — a missed-call revenue calculator and a front desk savings calculator — to help you estimate what the service is worth to your business. If you want to confirm current rates or plan details, check the pricing page directly, since the site only states the starting price.
What the free trial includes
According to Twig's site, the 15-day trial gives you:
- Voice included — Sera answers actual phone calls, not just chat.
- No credit card — you can start with Google or sign up with email.
- Full agent access — the same Sera agent that runs on the site handles calls, chat, and text.
The trial is positioned as a working setup, not a demo. On day one, you give Sera your website so she learns your services, hours, and prices, then forward your calls or add her to your site. The next customer who reaches out — even after hours — gets answered and booked, and you get a text when it happens.
What Sera does for the price
The site describes Sera as covering everything a front desk does, without the front desk:
| Capability | What it means |
|---|---|
| Answers every channel | Phone, web chat, email, SMS, and WhatsApp handled by one agent with shared memory |
| Books appointments | Puts bookings directly into your calendar |
| Takes down new jobs | Captures details for every new request |
| Writes back to your tools | Updates the systems you already run |
| Covers nights, weekends, holidays | Answers when you're closed |
| Escalates with context | Hands off to your team with the full conversation |
A conversation that starts on chat can finish on a call without the caller repeating themselves, because the agent keeps one shared memory across channels.
How to decide if it's worth it
The starting price is a single data point; the calculators on the pricing page are there to turn it into a decision. The missed-call revenue calculator estimates what unanswered calls cost you, and the front desk savings calculator estimates what you'd save versus staffing a desk. Run both with your own numbers before the trial ends.
Two conditions to check before committing:
- Call volume — if you rarely miss calls, the value is mostly in after-hours and overflow coverage.
- Booking workflow — Sera books into your calendar, so confirm your calendar and tools connect the way you need.
The practical path: start the 15-day trial, forward your calls or add Sera to your site, and watch whether she books appointments you would otherwise have missed. If the booked jobs cover the $49/mo starting price, the decision is straightforward.