twig.so

You can get your first booked appointment the same day you set up Sera. The process has three steps: give Sera your website so she learns your services, hours, and prices; forward your calls or add her to your site; then let her answer and book the next customer who reaches out — even after you've closed. You get a text when a booking happens. Sera starts from $49/mo, and Twig offers a 15-day free trial with no credit card required.

What Sera Does Before You Set Anything Up

Sera is an AI front desk that answers every call, chat, and text, then books the appointment. According to Twig, she handles phone, web chat, email, SMS, and WhatsApp through one agent with one shared memory — so a conversation that starts on chat can finish on a call without the caller repeating themselves.

She also covers nights, weekends, and holidays, and escalates to your team with full context when a question is out of scope.

Step 1: Give Sera Your Website

This is the setup step that teaches Sera how to represent your business.

• Provide your website URL.
• Sera learns your services, hours, and prices from it.
• No manual script-writing is described — the website is the input.

Expected result: Sera can answer questions about what you offer, when you're open, and what things cost.

Step 2: Connect Her to Your Customers

You have two main paths, and you can use either or both:

Twig's page also notes you can start free with Google or sign up with email. Voice is included in the trial.

Expected result: The next customer who reaches out — by call, chat, or text — gets answered by Sera instead of a voicemail or a missed ring.

Step 3: Let Sera Answer and Book

Once connected, Sera handles the conversation and puts the appointment on your calendar. A worked example from Twig's page:

1. A customer calls at 11:42pm and leaves a voicemail: "Hi, it's Dan — the AC stopped working tonight. Can someone come out tomorrow?"
2. Sera texts back: "Hi Dan, it's Sera from the front desk. We can be there tomorrow at 10:00am or 2:00pm — which works?"
3. Dan replies "10 please."
4. The booking lands on your calendar: Wed 10:00am, AC repair.

Expected result: The appointment appears on your calendar without you touching the phone.

How You Know It Worked

You get a text when a booking happens. Twig's page shows this pattern in its activity feed — for example, "Sera booked Maria · Tue 3:00pm · Cleaning. Called at 7:12pm while you were closed. Confirmation sent to Maria."

So the verification is simple: watch for the booking notification text, then check your calendar for the appointment.

Common Places People Get Stuck

• Thinking you need to write scripts. You don't — the website is the input. If your site is thin on services, hours, or prices, Sera has less to work with.
• Only setting up one channel. If you forward calls but never add her to your site (or vice versa), you're still missing the channels your customers actually use.
• Assuming after-hours is a gap. It isn't — Twig explicitly positions nights, weekends, and holidays as covered, and the Dan example happens at 11:42pm.
• Wondering about handoffs. If a question is out of scope, Sera escalates with full context rather than guessing. Twig's feed shows an example: "Unknown · 7:03am · Handed off. Billing question. Texted your team."

What It Costs to Try

• 15-day free trial
• No credit card required
• Voice included
• Plans start from $49/mo

Twig also links a missed-call revenue calculator and a front desk savings calculator on its pricing page if you want to estimate what missed calls are costing you before you commit.

The Short Version

Give Sera your website, connect your calls or site chat, and let her answer and book. Your first booked appointment can happen the same day — including one that comes in after you've closed. You'll get a text the moment it's on your calendar.

Sera by Twig starts at $49/mo, and you can try it free for 15 days with no credit card required. The trial includes voice, so you can test real calls before paying. Twig's site also offers two calculators on its pricing page — a missed-call revenue calculator and a front desk savings calculator — to help you estimate what the service is worth to your business. If you want to confirm current rates or plan details, check the pricing page directly, since the site only states the starting price.

What the free trial includes

According to Twig's site, the 15-day trial gives you:

• Voice included — Sera answers actual phone calls, not just chat.
• No credit card — you can start with Google or sign up with email.
• Full agent access — the same Sera agent that runs on the site handles calls, chat, and text.

The trial is positioned as a working setup, not a demo. On day one, you give Sera your website so she learns your services, hours, and prices, then forward your calls or add her to your site. The next customer who reaches out — even after hours — gets answered and booked, and you get a text when it happens.

What Sera does for the price

The site describes Sera as covering everything a front desk does, without the front desk:

A conversation that starts on chat can finish on a call without the caller repeating themselves, because the agent keeps one shared memory across channels.

How to decide if it's worth it

The starting price is a single data point; the calculators on the pricing page are there to turn it into a decision. The missed-call revenue calculator estimates what unanswered calls cost you, and the front desk savings calculator estimates what you'd save versus staffing a desk. Run both with your own numbers before the trial ends.

Two conditions to check before committing:

• Call volume — if you rarely miss calls, the value is mostly in after-hours and overflow coverage.
• Booking workflow — Sera books into your calendar, so confirm your calendar and tools connect the way you need.

The practical path: start the 15-day trial, forward your calls or add Sera to your site, and watch whether she books appointments you would otherwise have missed. If the booked jobs cover the $49/mo starting price, the decision is straightforward.

Sera fits businesses that take customer contact by phone, chat, or text and need those contacts turned into booked appointments — especially when calls arrive after hours, during lunch rushes, or on holidays. Twig's own page describes Sera as an AI front desk that "answers every call, chat and text, even when you're busy or closed, and books the appointment." It doesn't name specific industries, so the practical test is whether your customers reach out through those channels and expect a booking in return.

The core fit test

Ask two questions about your business:

1. Do customers contact you by phone, web chat, email, SMS, or WhatsApp? Twig lists all five as channels Sera handles through "one agent with one shared memory."
2. Does that contact usually end in an appointment or a job? Sera's stated job is to answer and book, then notify you by text.

If both are yes, Sera is designed for your situation. If your customers only ever buy instantly online with no scheduling step, the booking half of the product has nothing to do.

Scenarios the page describes

Twig frames the product around three recurring moments, which map onto common business types:

The page's example is an AC repair: a caller reports the AC stopped working at night, Sera offers two time slots, and the job is booked for the next morning. That pattern — urgent, schedule-based service work — is the clearest illustration, but the page doesn't limit itself to trades.

What Sera actually does, per the page

Twig lists these capabilities, each running in the same agent:

• Answers every channel: phone, web chat, email, SMS, and WhatsApp
• Books appointments into your calendar
• Takes down every new job
• Writes back to the tools you run
• Covers nights, weekends, and holidays
• Escalates with the full context

The escalation point matters for fit: if a question falls outside what Sera can handle, the page shows her handing it off — one example reads "Handed off — Billing question. Texted your team." So a business with complex, judgment-heavy inquiries isn't excluded, as long as a human can pick up the handoff.

How to judge your own case

The page gives no industry list, so decide from your own customer behavior:

• You're a fit if missed calls or unanswered chats mean lost bookings, and your customers are willing to book a time rather than need an immediate human.
• You're a weaker fit if nearly all contact is in person, or if every inquiry needs a licensed professional's judgment before anything can be scheduled.
• You're still a fit if you have staff who can take escalations — Sera routes those with context rather than dropping them.

Getting started, if you decide it fits

Twig describes a short setup path:

1. Give Sera your website — the page says she learns your services, hours, and prices from it.
2. Forward your calls or add her to your site.
3. The next customer who reaches out, including after close, gets answered and booked.
4. You get a text when a booking happens.

You can hear the agent first by calling the number listed on the page, (650) 795-7838, before committing.

Cost and trial terms

The page states pricing starts from $49/mo, with a 15-day free trial, voice included, and no credit card required. It also links to a pricing page with a missed-call revenue calculator and a front desk savings calculator, which you can use to estimate whether the missed bookings justify the cost for your volume.

Twig is a service that provides Sera, an AI front desk agent. Sera answers calls, chats, and texts on your behalf, even when you're busy or closed, and books appointments into your calendar. It's built for businesses that depend on inbound customer contact and appointments — the site's own framing is "trusted by the businesses their customers count on." If your problem is missed calls and unanswered messages turning into lost customers, that's the gap Sera is designed to fill.

What Sera actually handles

According to Twig's site, Sera covers the core front-desk functions:

• Answers every channel — phone, web chat, email, SMS, and WhatsApp, handled by one agent with one shared memory. A conversation that starts on chat can finish on a call without the caller repeating themselves.
• Books appointments into your calendar.
• Takes down every new job — captures the details of incoming work.
• Writes back to the tools you run — pushes information into your existing systems.
• Covers nights, weekends, and holidays — so after-hours contact still gets a response.
• Escalates with full context — hands off to your team when a human is needed, with the conversation history attached.

How it works in practice

The setup described on the site is deliberately simple:

1. Give Sera your website. She learns your services, hours, and prices from it.
2. Forward your calls or add her to your site. Either route works to put her in front of customers.
3. The next customer who reaches out gets answered and booked — even after you've closed.
4. You get a text when it happens, so you know a booking came in.

The site illustrates this with three moments a front desk knows well: the 8am voicemail pile, the 1pm lunch rush, and 9pm after hours.

Example: the overnight voicemail

A customer calls at 11:42pm and leaves a message: "Hi, it's Dan — the AC stopped working tonight. Can someone come out tomorrow?"

Sera texts back: "Hi Dan, it's Sera from the front desk. We can be there tomorrow at 10:00am or 2:00pm — which works?"

Dan replies "10 please," and the job is booked for Wednesday at 10:00am. By the time the business opens, the appointment is already on the calendar.

Who it's for

Sera fits businesses where a missed call or message means a lost customer — the site's examples include AC repair and a new-patient cleaning, suggesting home services and clinics as natural fits. The common thread is appointment-driven work where someone needs to answer, capture the job, and book a time.

Pricing and getting started

• Starting price: From $49/mo, per the site.
• Trial: 15-day free trial, no credit card required.
• Sign-up options: Start free with Google or sign up with email.
• Voice is included in the trial.
• Hear her first: You can call (650) 795-7838 to hear the agent before signing up.

Twig also offers two calculators on its pricing page — a missed-call revenue calculator and a front desk savings calculator — useful if you want to estimate what unanswered calls are costing you before committing.

What to check before deciding

• Channel coverage matters for your business. If most of your customers reach out by phone, confirm the voice experience fits; if they text or use WhatsApp, that's covered too.
• Calendar and tool integration. Sera books into your calendar and writes back to the tools you run — verify your specific calendar and software are supported.
• Escalation behavior. For questions Sera can't handle (the site shows a billing question being handed off), make sure the handoff path matches how your team works.
• Pricing at scale. The $49/mo figure is a starting point; check the pricing page for what applies to your call and message volume.

The fastest way to judge fit is to call the demo number and start the trial with your own website, so Sera learns your actual services, hours, and prices.

Sera is an AI front desk that answers every call, chat, and text, then books the appointment — even when you're busy or closed. According to Twig, one agent handles phone, web chat, email, SMS, and WhatsApp with a single shared memory, so a conversation that starts on chat can finish on a call without the caller repeating themselves. It also books into your calendar, logs new jobs, writes back to the tools you already run, covers nights, weekends, and holidays, and escalates to a human with full context when needed. This is a fit if you run an appointment-based business that loses inquiries to missed calls, after-hours messages, or a lunch-rush backlog.

Channels Sera Covers

Twig lists five channels handled by the same agent:

The key detail is the shared memory: because all five run through one agent, context carries across channels. A caller who started on web chat doesn't have to re-explain the problem when they switch to a phone call.

Front Desk Tasks Sera Handles

Twig describes Sera as doing "everything a front desk does, without the front desk." The listed capabilities:

• Answers every channel — phone, web chat, email, SMS, and WhatsApp, one agent with one shared memory.
• Books appointments into your calendar — the booking lands on your calendar, and you get a text when it happens.
• Takes down every new job — new requests are captured rather than lost to voicemail.
• Writes back to the tools you run — Sera updates the systems you already use.
• Covers nights, weekends, and holidays — inquiries that arrive while you're closed still get answered and booked.
• Escalates with the full context — when a question needs a human, it's handed off with the background attached.

What a handoff looks like

Twig's example activity feed shows an unknown caller at 7:03am with a billing question. Sera marked it "Handed off" and texted the team — rather than guessing at an answer, it routed the question to a person with the context included.

How This Plays Out Across a Day

Twig frames the value around three moments every front desk knows:

• 8am — the voicemail pile. Someone called at 11:42pm: "the AC stopped working tonight. Can someone come out tomorrow?" By the time you open, Sera has texted back, offered 10:00am or 2:00pm, and booked the slot the customer chose.
• 1pm — the lunch rush. Calls that would otherwise ring out get answered and booked while you're occupied.
• 9pm — after hours. A caller at 7:12pm while you were closed gets booked for Tuesday 3:00pm, with a confirmation sent to them.

The pattern is consistent: the customer reaches out whenever, Sera answers and books, and you get notified.

What You Need to Set It Up

Twig's day-one flow is short:

1. Give Sera your website — she learns your services, hours, and prices from it.
2. Forward your calls or add her to your site — this is how she starts receiving inquiries.
3. The next customer who reaches out gets answered and booked — including after you've closed — and you get a text when it happens.

You can start free with Google or sign up with email. Twig states a 15-day free trial, voice included, no credit card. Pricing starts from $49/mo per the page, with pricing and ROI calculators linked at twig.so/pricing.

Where Sera Fits — and Where It Doesn't

Sera is built for businesses whose customers reach out to book: the page cites examples like AC repair and new-patient cleanings, and says it's "trusted by the businesses their customers count on." If your business runs on appointments, estimates, or service calls, the channel coverage and after-hours answering map directly onto the revenue you're currently missing.

If your inquiries are mostly complex, multi-step sales conversations, the escalation path matters more than the booking path — Sera hands off with context rather than closing the deal itself. And if you already have staffed coverage around the clock, the after-hours value is smaller, though the lunch-rush and voicemail-pile scenarios still apply.

To hear it before signing up, Twig provides a demo line: call (650) 795-7838.