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EnglishHow to Contact Chemex or Request a Site Visit
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To get in touch with Chemex and request a site visit, use the contact or booking route on chemexuk.com and ask for your local Chemex expert. The site explicitly invites businesses to “book a site visit with your local Chemex expert” to find out how Chemex can help. This route suits businesses that want advice on products, staff training, compliance support, or a bespoke cleaning plan rather than simply buying a product off the shelf.
Who the site visit is for
The site visit is positioned as a starting conversation for any business, whatever its sector. Chemex lists the industries it covers, so you can check whether your operation fits before you reach out:
| Industry listed by Chemex | Typical relevance to a site visit |
|---|---|
| Care Homes | Hygiene and infection control routines |
| Automotive | Cleaning products for workshop and vehicle environments |
| Catering & Hospitality | Kitchen and front-of-house cleaning standards |
| Sports & Leisure | Cleaning across high-traffic facilities |
| Manufacturing | Cleaning processes in production settings |
| Healthcare | Infection control and compliance requirements |
| Nurseries & Education | Cleaning and hygiene for child-facing settings |
| Food Manufacturing & Processing | Hygiene in food production environments |
| Ambulance & Healthcare | Cleaning and infection control in healthcare transport |
| Other | Businesses outside the listed sectors |
If your business falls under “Other,” the site still provides a route to learn more, so the visit is not limited to the named sectors.
What to expect from the visit
The site describes the visit as a way for Chemex to understand your business and set out how it can help. Based on the site’s own descriptions, the conversation can cover:
- Products – Chemex produces cleaning and disinfecting products for all types of surfaces, including its highlighted all-purpose cleaner and sanitiser, FAD Green-Shield.
- Product training – Chemex educates clients’ staff on areas such as cost control and effective cleaning processes.
- Maintaining compliance – Chemex helps clients meet compliance requirements and uphold their reputation.
- Bespoke solutions – By understanding your business, Chemex says it can produce a clear plan of action for your unique requirements.
The stated aim is “the right product for the right job, with no need to re-clean,” backed by 40 years of experience. Treat these as Chemex’s claims about its service, and use the visit to test them against your own cleaning tasks and budget.
How to request a visit
- Go to chemexuk.com. The homepage is the entry point and carries the invitation to book a site visit.
- Find the contact or booking option. Look for the contact route or the site-visit call to action; the site frames the visit as booked with your local Chemex expert.
- Say what you need. Mention your industry and whether your priority is products, staff training, compliance, or a bespoke plan. This helps route you to the right expert.
- Agree a time and confirm the scope. Clarify what the expert will look at during the visit and what you will receive afterwards, such as a plan of action.
The site does not publish a direct phone number, email address, or booking form details in the material available, so rely on the contact route shown on the website itself rather than assuming a specific channel.
Common sticking points
- No published pricing. The site does not list prices, so ask about cost and value during the visit rather than expecting a price list online.
- Visit, not instant purchase. The site visit is a consultation step; product selection and any bespoke plan follow from that conversation.
- Prepare your priorities. Because the visit is tailored, bring your current cleaning routines, compliance obligations, and problem areas so the expert can respond specifically.
If you only need product information, the site’s product pages and the FAD Green-Shield feature may answer basic questions. If you need training, compliance help, or a plan built around your operation, the site visit is the route the site itself recommends.