How to Contact Index Data and Explore Its Library Solutions

Updated

Index Data's homepage is the starting point for both goals: it names its main solutions (FOLIO, ReShare, and Additional Solutions) and offers a "Let's Talk" call to action for starting a conversation. If you want to understand what the company offers before reaching out, work through the solution links first; if you already know your need, go straight to "Let's Talk." Specific contact details and individual solution pages should be checked on the live site, since the homepage only signals where those entry points exist.

What Index Data says about itself

The homepage positions Index Data as "unique in the library space – operators, developers, innovators, and true partners." The key claim is that the company doesn't just sell services: it works with libraries "to build and sustain the open source platforms that power modern library services."

That framing matters for how you approach contact. Index Data presents itself as a partner in ongoing open source work rather than a one-off vendor, so the most productive first conversation is usually about the platform you run or plan to run, not just a price request.

Entry points on the homepage

Entry point What it leads to Best for
FOLIO Information on the FOLIO library services platform Libraries evaluating or running FOLIO
ReShare Information on the ReShare resource sharing solution Libraries working on interlibrary loan / resource sharing
Additional Solutions Other products and services beyond FOLIO and ReShare Needs that don't fit the two named platforms
Let's Talk The contact / conversation call to action Starting a discussion with Index Data

The homepage groups these under a "Home" heading and presents them as the main paths into the company's work.

How to use these entry points

  1. Identify your platform first. If your library uses or is considering FOLIO, start with the FOLIO link. If your interest is resource sharing, start with ReShare. If neither fits, use Additional Solutions.
  2. Read the solution page before contacting. This lets you ask specific questions — for example, about implementation, hosting, or development support — rather than a general inquiry.
  3. Use "Let's Talk" to open the conversation. The homepage explicitly offers this as the call to action, so it is the intended route for reaching the company.
  4. Confirm details on the live site. Contact methods, forms, and the full scope of each solution page are not spelled out on the homepage itself; verify them directly at indexdata.com.

What to have ready before you reach out

Because Index Data frames itself as a partner in building and sustaining open source platforms, a first message tends to go further when it includes:

  • Which platform you're asking about — FOLIO, ReShare, or something else.
  • Your current stage — evaluating, migrating, already running, or seeking development help.
  • The kind of support you need — custom software development, hosting/operations, or general guidance.

This matches the company's stated identity as operators and developers who work alongside libraries, rather than a catalog of fixed products.

Common sticking points

  • The homepage is a signpost, not a directory. It names FOLIO, ReShare, and Additional Solutions but doesn't list individual contact names, emails, or phone numbers. Expect to click through.
  • "Let's Talk" is the only contact cue on the page. If you're looking for a support portal or a specific department, you'll need to explore beyond the homepage.
  • Pricing isn't stated. The homepage gives no pricing signals, so treat cost and commercial terms as something to raise in the conversation itself rather than something you can look up in advance.

The short version

Go to indexdata.com, pick the solution that matches your need (FOLIO, ReShare, or Additional Solutions), read that page, then use "Let's Talk" to start the conversation. Verify current contact details and solution specifics on the live site, since the homepage only points to where those details live.