How to Contact Ivanhoe Group for a Quote, RMA, or Technical Support

Updated

Ivanhoe Group handles sales, repair, and support requests through separate channels on ivanhoegroup.com: call (770) 631-1184 for direct contact, use Request a Quote for pricing on equipment or services, use Get an RMA or the RMA Portal for repairs, and use Ask a Technical Question for pre-sales or troubleshooting help. The right entry point depends on whether you are buying, repairing, or diagnosing equipment.

Contact Channels at a Glance

Need Where to go on the site What it is for
Immediate or general contact Phone: (770) 631-1184 Questions, urgent needs, routing to the right team
Pricing on new or refurbished equipment Request a Quote Sales quote for scanners, mobile computers, printers, and other barcode equipment
Pricing on services (repair, RF site survey, demos) Request a Quote under Services Service quotes, including QuickTurn Repair
Start a repair Get an RMA Return authorization so equipment can be received and processed
Track or manage an existing repair RMA Portal Login/Account Submit symptoms, manage your account, follow repair status
Technical or product questions Ask a Technical Question Pre-sales advice and troubleshooting before committing to a repair

Requesting a Quote

Use Request a Quote when you need pricing rather than support. The site separates equipment from services, so pick the matching form:

  • Equipment quote — for new or refurbished barcode hardware. The catalog covers scanning (mobile computers, scanners, cold storage and vehicle-mount computers), printing, Braincase, and refurbished units, across brands including Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra.
  • Services quote — for QuickTurn Repair, RF site surveys, connectivity/software work, demos, or trade/sell/recycle of legacy systems.

If you are unsure which product fits, the site's Demos option is the stated path for planning new technology before purchase. Include your equipment model and quantity in the request so the quote can be specific.

Starting a Repair with QuickTurn

The published QuickTurn process has three steps:

  1. Submit through the RMA Portal — describe the symptoms of the unit so the team knows what to look for.
  2. Mail the equipment to Ivanhoe Group.
  3. Receive a diagnosis and estimate — within 24 hours of receipt, the unit is tested, the issue diagnosed, and an estimate sent to you.

The stated goal of the service is to minimize operational downtime through expedited repair or replacement of barcode equipment. If you already have an account, log in to the RMA Portal to manage the request; if not, use the account/registration path on the same portal.

Asking a Technical Question

Use Ask a Technical Question when you need help identifying a product, confirming compatibility, or troubleshooting before deciding on a repair. This is the appropriate channel for questions that are not yet a formal quote or RMA — for example, whether a specific Zebra or Honeywell model suits a freezer environment, or whether a legacy unit is a candidate for repair versus trade-in.

Other Service Entry Points

Beyond quotes, RMAs, and technical questions, the site lists these service paths:

  • RF Site Survey — for planning wireless coverage for barcode and mobile computing deployments.
  • Connectivity / Software — for related integration needs.
  • Trade/Sell — for turning legacy systems into credit toward new equipment; the site frames end-of-life and end-of-service equipment as having options rather than being a dead end.

Practical Tips Before You Submit

  • Have the model and part number ready. Product listings on the site use specific part numbers (for example, scanner kits and mobile computer SKUs), and matching yours speeds up both quotes and repairs.
  • Describe symptoms precisely in the RMA Portal. The 24-hour diagnosis window starts from receipt, so a clear symptom description reduces back-and-forth.
  • Use the phone number for time-sensitive needs. If downtime is active, calling (770) 631-1184 is faster than waiting on a form response.
  • Separate buying from fixing. A quote request and an RMA are different workflows; submitting the wrong one delays the response.