How to Contact or Visit the Laver & Wood Workshop

Laver & Wood's workshop and store are at 703 Meeanee Quay, Westshore, Napier 4110, Hawkes Bay, New Zealand. You can reach the team by email at [email protected] or by phone at +64 6 211 3092. Opening hours are Monday–Friday, 9:00–16:00, and bat sizings are by appointment — so if you want to be sized up in person, arrange a time before you travel.

Contact details at a glance

If you plan to visit

1. Check the day. The store is open weekdays only, 9:00–16:00. Weekend visits are not listed as available.
2. Book a sizing first if you want one. Bat sizings are by appointment, so contact the team by email or phone to arrange a slot rather than turning up and hoping for one.
3. Confirm before a long trip. The workshop is in Westshore, Napier; if you are travelling from outside Hawkes Bay, a quick email or call to confirm availability on your date is sensible.
4. Expect a working workshop, not a showroom. The site describes the business as crafting bats in its New Zealand workshop, so the visit is about the making side of the operation as much as the retail side.

If you only need to get in touch

Email is the natural channel for custom enquiries — the site points buyers to its Get Sized Up form to work out what bat specification suits them, and the team then custom-makes bats in the Napier workshop. Phone is better for quick questions about hours, appointments, or an existing order.

Reviews on the site suggest communication is a strong point: one long-term customer noted that "the communication had been great," even while acknowledging that wait times "have been frustrating." Another overseas buyer said shipping to the US was "hassle free." That pattern is a useful expectation-setter: the contact side tends to be responsive, but custom work takes time.

Practical notes for overseas customers

• Time zone: Napier is in New Zealand time, so email may be the easier first contact from Europe or the Americas; expect a reply within the team's weekday hours.
• Custom orders: The workshop makes bats for "the big hitter, the traditional batsman, the all-rounder, and anybody just wanting to move up the order," so describe your game when you write rather than just asking for a bat.
• No walk-in sizing without a booking: since sizings are appointment-based, an unannounced visit may not get you the full fitting service.

The store address, phone, email, and hours above are the details published on laverwood.com; for anything time-sensitive, confirm directly with the team before you go.