How to Contact the WV Consolidated Public Retirement Board
The West Virginia Consolidated Public Retirement Board (CPRB) can be reached by phone at (304) 558-3570 or (800) 654-4406, or by email at [email protected]. Staff are available from 8:00 am to 5:00 pm. Note that walk-in service is temporarily unavailable due to construction, so phone and email are the current contact channels. For organizational details, the "About Us" section of wvretirement.com includes a message from the director, an organizational chart, and the mission statement; job openings are listed under "Careers & Job Opportunities."
Contact options at a glance
| Channel | Details | Availability |
|---|---|---|
| Phone | (304) 558-3570 (local) or (800) 654-4406 (toll-free) | 8:00 am – 5:00 pm |
| [email protected] | — | |
| In-person | Temporarily not accepting walk-in customers due to construction | — |
Because walk-in visits are suspended, plan on calling or emailing rather than visiting the office. If your question concerns your specific plan or benefits, having your plan name and member information ready will help staff route your request.
What you can learn about the organization
The CPRB administers ten retirement systems, and its website serves active employees, inactive employees, retirees, and anyone seeking information. The "About Us" area is where the organizational side of the agency is documented:
- Message from Our Director – a welcome from Director Jeffrey Fleck
- Organizational Chart – available as a downloadable PDF
- Mission Statement – available as a downloadable PDF
- Careers & Job Opportunities – external listing of current openings
- Contact Us – a dedicated page for further assistance
The agency's stated role is to "Serve Those Who Serve West Virginia."
Finding your plan or handling benefits
If your reason for contacting CPRB is plan-related, the site's plan directory may answer the question before you call. The homepage lists active member plans including:
- PERS Tier I and PERS Tier II
- TRS Tier I and TRS Tier II
- TDC Plan
- State Trooper Plan A and State Trooper Plan B
- DSRS, JRS, EMSRS, MPFRS, and NRPORS
Selecting your plan opens detailed information and self-service options for managing benefits. If you are unsure which plan applies to you, or your issue is not resolved through the plan pages, use the phone or email contacts above.
One current item to check before you call
CPRB has posted a notice on new requirements for "Returning to Work after Retirement." If your question involves working after retirement, read that notice first — it is linked from the homepage as a PDF — so you can ask a more specific question when you contact staff.