How to Report a Missing Bike-Sharing Service or an Error on The Meddin Bike-sharing World Map

The Meddin Bike-sharing World Map accepts two kinds of public submissions: a missing service and an update or error. Use the "Tell us about a missing service" form when a bikeshare system is absent from the map entirely, and the "Tell us about updates and errors" form when a service is already listed but its details are wrong, outdated, or incomplete. Both forms are open to anyone, and the site states that all submissions are read — but you only get a reply if you include your email address.

Before you submit: check what the map actually covers

The map tracks bikeshare services defined as short-term bicycle rentals available at a network of unattended locations. That definition matters, because it decides whether your submission belongs on the map at all.

A service generally fits if it is:

• Short-term rental (not a conventional bike shop or long-term lease)
• Available at a network of locations, not a single staffed counter
• Unattended at the point of pickup or return

The site also notes that the map covers bikes including pedelecs and cargo bikes, in stations or hubs. So e-bike and cargo-bike systems can qualify. If what you found is a single rental shop, a guided tour operator, or a staffed rental desk, it likely falls outside the map's scope.

How to report a missing service

Use this route when you search for a city and the service simply isn't there.

1. Open the map and use the "Search for a city" field to confirm the service is genuinely absent — not just listed under a different name or operator.
2. Find and open the "Tell us about a missing service" form.
3. Fill in the details the form asks for. Based on the form fields, expect to provide:
   • Your name
   • Email address (required if you want a reply)
   • Comments, including the suburb or location
   • Type: bikes including pedelecs and cargo bikes, in stations/hubs
   • Typical hibernate start month and hibernate end month (for seasonal systems)
   • Platform
   • Operator
   • Equipment
   • Website
   • BSM ID (if one has been assigned)
4. Submit the form.

Expected result: your submission enters the review queue. The site says it reads all submissions, so a missing service can be added in a later update — but there is no stated turnaround time, so don't expect an immediate change on the map.

What makes a missing-service report easy to act on

• The service name as it appears locally, plus any English name
• The city and, where relevant, the suburb
• The operator, if you know it
• A working website or app link
• Whether it's pedal bikes, e-bikes (pedelecs), cargo bikes, or a mix
• Whether it's docked, dockless, or hub-based

How to report an update or an error

Use this route when the service is already on the map but something about it is wrong.

1. Locate the service on the map.
2. Open the "Tell us about any updates to this service or errors in the information shown about it" form.
3. Describe the specific problem — for example, a changed operator, a closed system, a corrected launch date, or a wrong platform.
4. Include your email address if you want a reply.
5. Submit.

The site's own wording is that it reads all submissions but asks you to include your email address if you would like a reply. That's the key condition: without an email, your correction may still be applied, but you won't hear back.

Common error types worth reporting

The form fields include Replaced by, which is specifically there for systems that were superseded by another service — useful when a city rebrands or swaps operators.

Adding news, launches, and closures

Beyond the two report forms, the site also accepts news articles. The news submission includes fields for:

• Type: Plans, Launch, Change, Numbers, Closure, Photos
• Date in yyyy-mm-dd format
• Story summary text
• Source URL

This is the right place for a launch announcement, a fleet-size update, or a closure notice that you want recorded with a source link, rather than a correction to an existing listing.

Practical tips and common snags

• Search first. A service may already be listed under a different city spelling or operator name, which turns a "missing service" report into an "update" report.
• One service per submission. If you're reporting several missing systems, submit them separately so each can be verified on its own.
• Always add a source. A website, news article, or official announcement makes a submission far easier to confirm.
• Email is optional but consequential. The site reads everything; it only replies when you leave an address.
• No stated response time. The map is a volunteer-style reference, so plan for updates to appear in a later revision rather than instantly.
• Match the map's definition. If the service isn't short-term, networked, and unattended, it probably won't be added no matter how complete your submission is.

Quick decision guide

• Service not on the map at all → "Tell us about a missing service"
• Service on the map but wrong → "Tell us about updates and errors"
• Launch, closure, or fleet news with a source → News Articles form
• Want a reply → include your email address in any of the above