How to Request a Quote or Get Support from CPU Inc

Updated

To request a quote from CPU Inc, use the Request Quote option listed on cpuinc.com; for direct contact, call the U.S. toll-free number 800-278-3480 or the international number 480-505-0177 (the site also notes "Se Habla Español"). Before you reach out, identify the exact product family and model you need and whether you are buying hardware, media, or a service — the site organizes its catalog by those categories, and a precise model reference is what makes a quote or support request actionable.

Contact Channels Listed on the Site

Channel Detail Best for
Request Quote Listed as an entry on the site (under Services and in the site navigation) Written quote requests, multi-item lists, procurement records
U.S. toll-free phone 800-278-3480 Fast questions, confirming stock or model fit
International phone 480-505-0177 Callers outside the U.S.
Language support "Se Habla Español" noted on the site Spanish-speaking buyers

The site presents itself as a worldwide distributor of storage and backup solutions, so international inquiries are within scope — use the international number rather than the toll-free line.

What You Can Ask About

CPU Inc's catalog is broad and organized by product family, which tells you what a quote request can cover:

  • Tape drives by generation: 3480/3490/3490E, 3590 B/E/H, 3592 (E05/E06/E07), LTO 1–6, DLT/SDLT, 4mm, 8mm, and 9-track drives, with specific models listed (for example StorageTek T10000B and T9840D, IBM 3590 B1A/B11 and 3592, Quantum SDLT 220/320/600, Sony AIT and SAIT, Exabyte Mammoth).
  • Autoloaders and tape libraries: Overland NEO and ARCvault, Qualstar LTO and Teraloader libraries, plus AIT, SAIT, DLT, and rackmount libraries.
  • Tape media: LTO, 3592, 3590, and DLT media, including recertified media.
  • Disk systems: RAID storage (Nexsan, Overland, NEC), SnapServers (410, 210, 520, 620, 650), SAN/NAS, Actifio, and virtual tape libraries.
  • Services: tape drive repair, data conversion, DCX software, continuous data protection (FalconStor CDP), and data deduplication.

If your need is a service rather than a product — repair or data conversion — say so explicitly, since the quote path for a service depends on the condition and model of the equipment you send.

Information to Prepare Before You Ask

A quote or support call moves faster when you bring:

  1. Exact model number, not just the family. "LTO" is not enough; the site lists drives by generation and model (e.g., a specific StorageTek or IBM model), and libraries by series.
  2. Quantity — one drive versus a library plus media changes the quote shape.
  3. New, recertified, or repair. Recertified media is a distinct category on the site, and repair is a separate service.
  4. Interface and host environment if relevant to compatibility (the catalog spans generations from 9-track through LTO 6, so fit is not automatic).
  5. For repair or data conversion: the drive or media type, the failure symptom, and whether the media must be returned.

Finding the Right Model First

If you don't yet know the model, the site's navigation is the fastest route: browse Products & Services by family (Tape Systems, Tape Media, Disk Systems, Services) and drill into the generation. The site also maintains a Blog and an About Us page, and a "How to find a specific tape drive or storage model" question is already covered separately — use the family-then-generation path rather than a single site-wide search if you only know the technology (e.g., "3590") and not the model suffix.

Practical Notes

  • The site lists phone numbers and a quote request path but does not publish prices; expect pricing to come back through the quote rather than from the page.
  • The site references a "subscribe" option, which is for updates — it is not a quote channel.
  • For a multi-item request (drives plus media plus a library), send one consolidated list through Request Quote and reference the model numbers exactly as they appear in the catalog; this avoids back-and-forth on which generation or variant you mean.