How to Schedule a Cleveland Clinic Appointment or Request a Virtual Second Opinion

You can schedule care at Cleveland Clinic by phone at 866.320.4573 or through the Schedule an appointment link on my.clevelandclinic.org, and you can request a virtual second opinion through the separate link on the same site. Both paths start from the site's main "Get Care" area, which also lists specialty services such as Cancer, Children's Services, Digestive Care, Ear, Nose and Throat, and Heart Care. Use the phone line if you want to talk through options; use the online links if you already know what kind of visit you need.

Scheduling an Appointment

What you need before you start

• The reason for the visit and any diagnosis or symptoms you can describe briefly.
• Your contact details and insurance information, if you plan to use coverage.
• Any prior records, imaging, or test results that relate to the problem — these help the scheduler route you to the right specialty.

Steps

1. Go to my.clevelandclinic.org.
2. Find the Get Care area near the top of the page. It shows the phone number 866.320.4573 and the Schedule an appointment link.
3. Choose one:
   • Call 866.320.4573 and tell the representative which service you need (for example, Heart Care or Digestive Care).
   • Select "Schedule an appointment" and follow the prompts to request a visit.
4. Provide your details and the reason for the visit. Expect to be asked about insurance and preferred dates.
5. Verify the result: you should receive confirmation of the appointment request, including the specialty, location or virtual format, and any preparation instructions.

Common sticking points

• Wrong specialty: if you are unsure which department fits your problem, call rather than guessing — the phone line is the safer route for triage.
• Missing records: without prior test results, the visit may be scheduled but the clinician may need to repeat work. Gather records first when you can.
• Billing questions: the site's billing and finance pages cover paying your bill, payment options, financial assistance, and price transparency. Check these before the visit if cost is a concern; the site does not state that care is free or that online scheduling avoids billing.

Getting a Virtual Second Opinion

A virtual second opinion is a remote review of your case by Cleveland Clinic specialists, requested through the Get a virtual second opinion link on the site. It suits people who already have a diagnosis or a proposed treatment plan and want an expert review before committing — for example, someone advised to have surgery who wants to confirm the recommendation, or a patient with a complex condition deciding between options.

What to prepare

• Your diagnosis and the treatment currently proposed.
• Relevant records: imaging, pathology reports, lab results, and visit notes.
• A clear question you want answered (for example, whether a different treatment is appropriate).

Steps

1. On my.clevelandclinic.org, locate the Get a virtual second opinion link in the Get Care area.
2. Follow the link to start the request and provide your case details and records.
3. Submit the request and watch for instructions on record transfer and any fees.
4. Verify the result: you should receive confirmation that your case was received and guidance on next steps and timing.

Who it may not suit

• Emergencies: a second opinion is not a route for urgent symptoms — call the main line or seek emergency care instead.
• No existing diagnosis: if you have not been evaluated yet, a standard appointment is the better first step.
• Unclear cost: the site does not publish second-opinion pricing on the pages referenced here, so confirm fees when you submit the request rather than assuming it is free.

Choosing Between the Two

Both routes begin at the same place on the site, so the practical difference is what you bring: a standard appointment starts a new episode of care, while a second opinion reviews care you have already received.