my.clevelandclinic.org

Cleveland Clinic lists specialty care areas on my.clevelandclinic.org, including Cancer, Children's Services, Digestive Care, Ear, Nose and Throat (ENT), and Heart Care. If you already know your health concern falls into one of these areas, start on that specialty's page and use its appointment or virtual second-opinion options. If you're unsure which specialty fits, use the general appointment line (866.320.4573) or the site's appointment scheduling entry point to be routed.

Specialty areas listed on the site

The homepage highlights these care areas as entry points:

This is the set shown in the site's navigation highlights, not a complete catalog of every department. If your concern isn't listed, the general appointment line is the safer starting point.

How to move from the homepage to a specialty area

1. Open my.clevelandclinic.org.
2. Find the specialty name in the care-area list (Cancer, Children's Services, Digestive Care, ENT, Heart Care).
3. Select it to reach that specialty's page, which describes the services and connects to appointment requests.
4. On the specialty page, choose Schedule an appointment to request a visit, or Get a virtual second opinion if you want a review of an existing diagnosis or plan without traveling.

Expected result: you land on a page specific to your concern with a clear path to booking. If a specialty page doesn't load or you can't find your condition, call 866.320.4573 instead of guessing.

Signs you may need a specific specialty

• Cancer: a new diagnosis, a treatment plan you want reviewed, or conflicting opinions from providers.
• Children's Services: the patient is a child or teen and the concern needs pediatric expertise.
• Digestive Care: ongoing stomach, bowel, or liver symptoms that haven't resolved with general care.
• ENT: persistent hearing, sinus, or throat problems.
• Heart Care: a cardiac diagnosis, a recommended procedure, or a second opinion on heart treatment.

These are general guides, not diagnostic rules. When symptoms are urgent, seek emergency care rather than scheduling online.

Connecting a specialty page to an appointment

Each specialty area feeds into the same two actions: Schedule an appointment and Get a virtual second opinion. The virtual second-opinion option is useful when you already have records and want specialist input before committing to travel or treatment. Billing, financial assistance, and price transparency information live under the patients/billing-finance section, so check those pages if cost is part of your decision.

Cleveland Clinic routes bill payment and financial help through its Billing & Finance section at my.clevelandclinic.org/patients/billing-finance. From that page you can pay a bill online, review payment options, apply for financial assistance, and look up hospital charges through the Price Transparency page. The right path depends on whether you can pay now, need a payment plan, or need help reducing what you owe.

Paying Your Bill Online

Start at the Billing & Finance page and choose Pay Your Bill Online. This is the entry point Cleveland Clinic lists for making a payment on your account. Before you begin, have your billing statement or account number ready, since you'll need to identify the account the payment should apply to.

After submitting payment, confirm that you received a confirmation and that the amount matches your statement. If a payment doesn't appear on your account within the expected window, keep the confirmation and contact billing directly rather than paying a second time.

Reviewing Payment Options

The Payment Options page is where Cleveland Clinic explains the ways patients can settle a balance. Use it when a single payment isn't realistic and you want to understand what alternatives exist before calling. Read the options against your own situation — for example, whether you can pay in full now, need to spread payments over time, or expect insurance to cover part of the balance.

If your statement and the payment options page seem to disagree, treat the statement as the starting point and ask billing to reconcile the difference.

Applying for Financial Assistance

Cleveland Clinic's Financial Assistance page describes its program for patients who need help with eligible costs. The page is the authoritative source for who qualifies and what documentation is required, so read the eligibility criteria there before applying. Applications typically require proof of income and household information; gather those documents first so you can complete the application in one pass.

A practical approach:

1. Open the Financial Assistance page and read the eligibility rules.
2. Collect the documents the page lists (income and household details).
3. Submit the application through the route the page specifies.
4. Keep a copy of everything you send and note the date.

If you're unsure whether you qualify, apply rather than assume — the program's own criteria decide, not a general rule of thumb.

Checking Hospital Charges

The Price Transparency page publishes comprehensive hospital charges. Use it to understand the list price of services before or after care, keeping in mind that listed charges are not the same as what you will personally owe after insurance and assistance are applied. Pair it with your explanation of benefits when reviewing a statement.

Choosing the Right Path

For questions that don't fit these pages, Cleveland Clinic lists a general care line, 866.320.4573, and an online appointment scheduler on its main site. Billing questions are best directed to the billing contacts on the Billing & Finance pages, since they can see your specific account.

You can schedule care at Cleveland Clinic by phone at 866.320.4573 or through the Schedule an appointment link on my.clevelandclinic.org, and you can request a virtual second opinion through the separate link on the same site. Both paths start from the site's main "Get Care" area, which also lists specialty services such as Cancer, Children's Services, Digestive Care, Ear, Nose and Throat, and Heart Care. Use the phone line if you want to talk through options; use the online links if you already know what kind of visit you need.

Scheduling an Appointment

What you need before you start

• The reason for the visit and any diagnosis or symptoms you can describe briefly.
• Your contact details and insurance information, if you plan to use coverage.
• Any prior records, imaging, or test results that relate to the problem — these help the scheduler route you to the right specialty.

Steps

1. Go to my.clevelandclinic.org.
2. Find the Get Care area near the top of the page. It shows the phone number 866.320.4573 and the Schedule an appointment link.
3. Choose one:
   • Call 866.320.4573 and tell the representative which service you need (for example, Heart Care or Digestive Care).
   • Select "Schedule an appointment" and follow the prompts to request a visit.
4. Provide your details and the reason for the visit. Expect to be asked about insurance and preferred dates.
5. Verify the result: you should receive confirmation of the appointment request, including the specialty, location or virtual format, and any preparation instructions.

Common sticking points

• Wrong specialty: if you are unsure which department fits your problem, call rather than guessing — the phone line is the safer route for triage.
• Missing records: without prior test results, the visit may be scheduled but the clinician may need to repeat work. Gather records first when you can.
• Billing questions: the site's billing and finance pages cover paying your bill, payment options, financial assistance, and price transparency. Check these before the visit if cost is a concern; the site does not state that care is free or that online scheduling avoids billing.

Getting a Virtual Second Opinion

A virtual second opinion is a remote review of your case by Cleveland Clinic specialists, requested through the Get a virtual second opinion link on the site. It suits people who already have a diagnosis or a proposed treatment plan and want an expert review before committing — for example, someone advised to have surgery who wants to confirm the recommendation, or a patient with a complex condition deciding between options.

What to prepare

• Your diagnosis and the treatment currently proposed.
• Relevant records: imaging, pathology reports, lab results, and visit notes.
• A clear question you want answered (for example, whether a different treatment is appropriate).

Steps

1. On my.clevelandclinic.org, locate the Get a virtual second opinion link in the Get Care area.
2. Follow the link to start the request and provide your case details and records.
3. Submit the request and watch for instructions on record transfer and any fees.
4. Verify the result: you should receive confirmation that your case was received and guidance on next steps and timing.

Who it may not suit

• Emergencies: a second opinion is not a route for urgent symptoms — call the main line or seek emergency care instead.
• No existing diagnosis: if you have not been evaluated yet, a standard appointment is the better first step.
• Unclear cost: the site does not publish second-opinion pricing on the pages referenced here, so confirm fees when you submit the request rather than assuming it is free.

Choosing Between the Two

Both routes begin at the same place on the site, so the practical difference is what you bring: a standard appointment starts a new episode of care, while a second opinion reviews care you have already received.

Cleveland Clinic is a non-profit academic medical center that provides clinical and hospital care and is active in research, education, and health information. Its website, my.clevelandclinic.org, is the public-facing entry point for getting care, learning about services, and managing billing. It is useful if you are researching a condition, looking for a specialty department, or trying to schedule an appointment or a virtual second opinion. The site does not publish prices for specific services; billing pages point to payment options, financial assistance, and hospital charge transparency instead.

What the organization is

Cleveland Clinic describes itself as a non-profit academic medical center. That means care delivery is paired with research and education, and health information is published alongside clinical services. The site's stated framing is broad: "We're here when you need us — for every care in the world."

What you can do on the site

Get care

The site's main care entry points are:

• Call to get care at 866.320.4573.
• Schedule an appointment through the site.
• Get a virtual second opinion — a remote review option rather than an in-person visit.

These are the actions to use if you already know you want Cleveland Clinic involved in your care. If you are still deciding whether a specialty visit is appropriate, start with the health information sections instead.

Explore specialties

The site highlights service lines including:

This is a highlighted subset, not a complete list of departments. If your concern falls outside these areas, use the site's search or appointment line rather than assuming the service is unavailable.

Read health information

The site publishes health information as part of its academic medical center mission. This is the section to use for understanding a condition, test, or treatment before deciding whether to book. Treat it as background material, not a diagnosis — the site's own care pathways route decisions to appointments and second opinions.

Handle billing and financial questions

Billing resources are grouped under a patients/billing-finance section with these entry points:

• Pay your bill
• Pay your bill online
• Financial Assistance
• Price Transparency (comprehensive hospital charges)

If cost is your main question, go to Financial Assistance before assuming you cannot afford care, and use Price Transparency for published hospital charge information. Note that listed charges are not the same as your out-of-pocket cost, and the site does not state what any individual will pay.

How to choose your starting point

• You have a diagnosis and want another review: use the virtual second opinion option.
• You know which specialty you need: go to that service page, then schedule an appointment.
• You are unsure what is wrong: read the health information first, then call 866.320.4573 to discuss scheduling.
• You have a bill or cost concern: start with billing-finance, specifically payment options or financial assistance.

Common sticking points

• The site lists phone contact and online scheduling but does not state eligibility rules, wait times, or insurance coverage for appointments — confirm these when you call.
• Virtual second opinions are a distinct pathway from in-person appointments; do not assume one substitutes for the other.
• Price Transparency pages show hospital charges, which are not a quote for your care.
• The specialty list on the homepage is a highlight, not the full catalog; search or call for anything not shown.