What Is Cleveland Clinic and What Can You Do on my.clevelandclinic.org?

Cleveland Clinic is a non-profit academic medical center that provides clinical and hospital care and is active in research, education, and health information. Its website, my.clevelandclinic.org, is the public-facing entry point for getting care, learning about services, and managing billing. It is useful if you are researching a condition, looking for a specialty department, or trying to schedule an appointment or a virtual second opinion. The site does not publish prices for specific services; billing pages point to payment options, financial assistance, and hospital charge transparency instead.

What the organization is

Cleveland Clinic describes itself as a non-profit academic medical center. That means care delivery is paired with research and education, and health information is published alongside clinical services. The site's stated framing is broad: "We're here when you need us — for every care in the world."

What you can do on the site

Get care

The site's main care entry points are:

• Call to get care at 866.320.4573.
• Schedule an appointment through the site.
• Get a virtual second opinion — a remote review option rather than an in-person visit.

These are the actions to use if you already know you want Cleveland Clinic involved in your care. If you are still deciding whether a specialty visit is appropriate, start with the health information sections instead.

Explore specialties

The site highlights service lines including:

This is a highlighted subset, not a complete list of departments. If your concern falls outside these areas, use the site's search or appointment line rather than assuming the service is unavailable.

Read health information

The site publishes health information as part of its academic medical center mission. This is the section to use for understanding a condition, test, or treatment before deciding whether to book. Treat it as background material, not a diagnosis — the site's own care pathways route decisions to appointments and second opinions.

Handle billing and financial questions

Billing resources are grouped under a patients/billing-finance section with these entry points:

• Pay your bill
• Pay your bill online
• Financial Assistance
• Price Transparency (comprehensive hospital charges)

If cost is your main question, go to Financial Assistance before assuming you cannot afford care, and use Price Transparency for published hospital charge information. Note that listed charges are not the same as your out-of-pocket cost, and the site does not state what any individual will pay.

How to choose your starting point

• You have a diagnosis and want another review: use the virtual second opinion option.
• You know which specialty you need: go to that service page, then schedule an appointment.
• You are unsure what is wrong: read the health information first, then call 866.320.4573 to discuss scheduling.
• You have a bill or cost concern: start with billing-finance, specifically payment options or financial assistance.

Common sticking points

• The site lists phone contact and online scheduling but does not state eligibility rules, wait times, or insurance coverage for appointments — confirm these when you call.
• Virtual second opinions are a distinct pathway from in-person appointments; do not assume one substitutes for the other.
• Price Transparency pages show hospital charges, which are not a quote for your care.
• The specialty list on the homepage is a highlight, not the full catalog; search or call for anything not shown.