What Is Ivanhoe Group and What Does Its Website Offer?

Updated

Ivanhoe Group is a U.S.-based seller and servicer of barcode and data-collection equipment. Its site is aimed at warehouses, distribution centers, and other operations that need scanners, mobile computers, and industrial printers—and that care as much about keeping existing devices running as about buying new ones. If you are looking for a source for rugged barcode hardware, repair of equipment you already own, or a way to trade in legacy devices, the site is relevant to you.

Company Positioning

The site describes Ivanhoe as "Your Experts in the Sale and Service of Barcode Equipment." Its stated aim is to help customers minimize operational downtime through expedited repair or replacement of barcode equipment, both new and refurbished. In practice, that means the company presents itself as a single point of contact for buying hardware, getting it repaired quickly, and disposing of or replacing older systems.

Product Categories

The site organizes equipment into these groups:

  • Scanning — scanners and barcode scanning kits
  • Mobile Computers — handheld and rugged mobile computers
  • Cold Storage — devices rated for freezer and cold-chain environments
  • Vehicle Mount Computers — units for forklifts and other vehicles
  • Printing — industrial label and barcode printers
  • Braincase — listed as its own equipment category
  • Refurbished — used/refurbished equipment for sale

Featured products on the home page give a sense of the typical inventory: Zebra MC3100/MC3190, MC3200, MC9300, and TC51/TC75/TC77/TC8000 mobile computers; Honeywell CK75; Symbol/Motorola MC92N0; Zebra DS3678-SR and DS8178 cordless scanner kits; a Zebra MC9300 freezer model; and the Zebra ZT230 industrial printer. These are mainstream rugged devices, so the catalog skews toward operational deployments rather than consumer gear.

Services

QuickTurn Repair and RMA

This is the site's most detailed service. The stated process:

  1. Use the RMA Portal to report the symptoms of the faulty unit.
  2. Mail the equipment to Ivanhoe.
  3. Within 24 hours of receipt, Ivanhoe tests the unit, diagnoses the issue, and sends an estimate.

The site frames this around current conditions—short labor, low supply, and high replacement costs—positioning repair as a way to get more life out of equipment you already own. The 24-hour figure refers to diagnosis and estimate turnaround after the unit arrives, not total repair time.

Other Services Listed

  • Request a Quote — for equipment purchases
  • Ask a Technical Question — pre-sales or technical support contact
  • RF Site Survey — planning wireless coverage for barcode deployments
  • Connectivity Software — software related to device connectivity
  • Trade/Sell — trade in, sell, or recycle legacy systems; the site describes a legacy system as "a down payment"
  • Demos — help planning new technology when you are unsure what product you need
  • End of Life / End of Service options — support paths when a device line is discontinued

Brands Supported

The site lists support for: Datalogic, Datamax, Honeywell, Intermec, LXE, Monarch, Motorola, Psion Teklogix, Sato, Symbol, and Zebra. Several of these (Symbol, Motorola, LXE, Psion Teklogix, Intermec) are legacy names now folded into Zebra or Honeywell, which is consistent with the company's emphasis on servicing older installed equipment as well as selling current models.

When the Site Is a Good Fit

  • You need rugged scanners, mobile computers, or industrial printers and want new or refurbished options.
  • You have barcode equipment down and want a diagnosis-and-estimate path rather than immediate replacement.
  • You are running end-of-life devices and want repair, trade-in, or migration options.
  • You need an RF site survey before rolling out wireless scanning.

If you need consumer electronics, general IT hardware, or software development services, the site's scope does not cover that. Pricing is not published on the pages reviewed, so costs for equipment or repair require a quote or RMA estimate. The main contact channel shown is a phone number, (770) 631-1184, alongside the RMA Portal and quote/technical-question forms.