What Is NannyPro's 5-Step Care Process for Matching a Nanny?

Updated

NannyPro is a Singapore-based care agency that matches families with infant caregivers and nannies. Its site lists a "5 Step Care Process" as the core journey from first contact to ongoing care, and the practical entry point for parents is either the Care Request Form or the phone line (65) 6994-3009. The exact contents of each of the five steps are not spelled out on the page, so what follows is what the site does confirm about how the process works, plus the surrounding details that affect your decision.

What NannyPro offers

The service menu covers more than full-time nanny placement:

Service Typical use
Full-time Nanny Regular, dedicated care for an infant or child
Ad-Hoc Care Situational or urgent care needs
ECDA Childminding Subsidised fees under a pilot scheme
Corporate Care Hotels and events, nannies in quantity
Travel Nanny Overseas care
Housekeeping Three types of service

The stated motto is "A Happy Family with the help of a Dedicated and Trusted Nanny," and the site frames its social mission as enabling women to gain meaningful employment.

How the matching process starts

The site presents the 5 Step Care Process as a named part of the service, alongside the Care Request Form and Housekeeping Booking Form. In practice, the flow begins when a parent submits a care request or calls in. From there, NannyPro's role is to find a caregiver suited to your infant or child — the homepage headline is literally "Seeking for A Trusted Infant Caregiver?" with the prompt to "Entrust NannyPro to find a right caregiver for your bundle of joy."

Because the page does not itemise the five steps, treat the following as the verifiable stages around the match rather than a numbered script:

  1. You submit a request — via the Care Request Form or by phone.
  2. NannyPro matches a caregiver — based on your care needs.
  3. The caregiver arrives screened and trained — see the vetting details below.
  4. Care begins — regular, ad-hoc, travel, or corporate depending on your booking.
  5. Ongoing support continues — carers have access to continued support after placement.

How carers are screened and trained

This is the part of the process the site describes in most detail, and it is the strongest signal of what "trusted" means here.

Screening:

  • Interviewed in person
  • Reference checked to verify child care experience
  • Medically fit and up to date with common immunisations

Training and certification:

  • Certified Infant & Child First-Aid CPR certification
  • Onboarding includes infant development scenario-based training
  • Access to ongoing support

The site also states carers are "screened for the care & trusted qualities" and are trained professionals who enjoy working with children.

ECDA childminding and subsidised fees

If cost is a factor, the ECDA Childminding Pilot is worth checking first — the site lists it with "Subsidised fees" and a "Find out More" link. Eligibility rules and subsidy amounts are not given on the page, so confirm directly with NannyPro before assuming you qualify.

What to do next

  • Have a care need ready: whether you want full-time, ad-hoc, travel, or corporate care shapes which carer you get matched with.
  • Use the Care Request Form for nanny and childminding enquiries, or the Housekeeping Booking Form for housekeeping.
  • Or call (65) 6994-3009 if you prefer to start the process by phone.
  • Ask about the five steps explicitly when you make contact, since the site names the process but does not publish the step-by-step breakdown.

If you are a carer rather than a parent, the site has a separate path: an onboarding process, a carers FAQ, and a "Join Us" registration for those wanting to train as a qualified child-minder.