nannypro.com.sg

NannyPro is a Singapore-based care agency that matches families with infant caregivers and nannies. Its site lists a "5 Step Care Process" as the core journey from first contact to ongoing care, and the practical entry point for parents is either the Care Request Form or the phone line (65) 6994-3009. The exact contents of each of the five steps are not spelled out on the page, so what follows is what the site does confirm about how the process works, plus the surrounding details that affect your decision.

What NannyPro offers

The service menu covers more than full-time nanny placement:

The stated motto is "A Happy Family with the help of a Dedicated and Trusted Nanny," and the site frames its social mission as enabling women to gain meaningful employment.

How the matching process starts

The site presents the 5 Step Care Process as a named part of the service, alongside the Care Request Form and Housekeeping Booking Form. In practice, the flow begins when a parent submits a care request or calls in. From there, NannyPro's role is to find a caregiver suited to your infant or child — the homepage headline is literally "Seeking for A Trusted Infant Caregiver?" with the prompt to "Entrust NannyPro to find a right caregiver for your bundle of joy."

Because the page does not itemise the five steps, treat the following as the verifiable stages around the match rather than a numbered script:

1. You submit a request — via the Care Request Form or by phone.
2. NannyPro matches a caregiver — based on your care needs.
3. The caregiver arrives screened and trained — see the vetting details below.
4. Care begins — regular, ad-hoc, travel, or corporate depending on your booking.
5. Ongoing support continues — carers have access to continued support after placement.

How carers are screened and trained

This is the part of the process the site describes in most detail, and it is the strongest signal of what "trusted" means here.

Screening:

• Interviewed in person
• Reference checked to verify child care experience
• Medically fit and up to date with common immunisations

Training and certification:

• Certified Infant & Child First-Aid CPR certification
• Onboarding includes infant development scenario-based training
• Access to ongoing support

The site also states carers are "screened for the care & trusted qualities" and are trained professionals who enjoy working with children.

ECDA childminding and subsidised fees

If cost is a factor, the ECDA Childminding Pilot is worth checking first — the site lists it with "Subsidised fees" and a "Find out More" link. Eligibility rules and subsidy amounts are not given on the page, so confirm directly with NannyPro before assuming you qualify.

What to do next

• Have a care need ready: whether you want full-time, ad-hoc, travel, or corporate care shapes which carer you get matched with.
• Use the Care Request Form for nanny and childminding enquiries, or the Housekeeping Booking Form for housekeeping.
• Or call (65) 6994-3009 if you prefer to start the process by phone.
• Ask about the five steps explicitly when you make contact, since the site names the process but does not publish the step-by-step breakdown.

If you are a carer rather than a parent, the site has a separate path: an onboarding process, a carers FAQ, and a "Join Us" registration for those wanting to train as a qualified child-minder.

NannyPro (nannypro.com.sg) is a Singapore-based nanny and childcare service provider that matches families with screened, trained caregivers. It is aimed at parents who need infant or child care — from a regular full-time nanny to urgent, ad-hoc cover — and also at women who want to be trained and employed as childminders. Its stated motto is "A Happy Family with the help of a Dedicated and Trusted Nanny," and its services are organised around a five-step care process.

Services offered

NannyPro lists the following service lines:

The site also references a five-step care process, a care request form, and a separate housekeeping booking form.

Who it is for

• Parents needing a dedicated nanny for an infant or child, whether on a regular, part-time, urgent, corporate, or travel basis.
• Families under the ECDA Childminding Pilot, which the site describes as having subsidised fees.
• Women seeking work as childminders, who can register to be trained as a qualified child-minder. NannyPro describes its social mission as empowering women to be meaningfully and gainfully employed.

How carers are screened and trained

NannyPro states that its carers go through:

• Screening, in-person interviews, and reference checks to verify childcare experience.
• Being medically fit and up to date with common immunisations.
• Certified Infant & Child First-Aid and CPR certification.
• Onboarding that includes infant development scenario-based training.
• Access to ongoing support.

What to do next

If you want to engage a caregiver, the site directs you to a Care Request Form (and a separate Housekeeping Booking Form), or you can call (65) 6994-3009. If you want to work as a carer, use the "Join Us" / register route.

Note: the site's excerpt does not publish rates on the pages captured here — it links to a "The Rates" page, so check that page directly for current pricing and any conditions attached to the ECDA subsidised fees.

NannyPro describes a two-part quality process: carers are screened before they join, then equipped and educated once they are on board. The screening covers in-person interviews, reference checks, medical fitness and immunizations; the training covers infant and child first-aid/CPR certification, scenario-based infant development training during onboarding, and access to ongoing support. This page explains what each stage involves and what it means if you are deciding whether to engage a carer through NannyPro.

The screening stage: what is checked before a carer is listed

According to NannyPro's own description of its carers, four checks sit on the screening side.

In-person interview

Carers are interviewed face to face rather than assessed only on paper. For a parent, this is the stage where communication style, patience and comfort with infants can be judged directly rather than inferred from a CV.

Reference checks

References are contacted specifically to verify child care experience — not just to confirm employment dates. This matters because childcare work is often informal, and a reference that speaks to actual hands-on care is more useful than one that only confirms a job title.

Medical fitness

Carers are required to be medically fit. NannyPro does not publish the specific medical criteria or the documents involved, so if this is a deciding factor for you, ask what the check covers and how recent it must be.

Up-to-date immunizations

Carers are expected to be current with common immunizations. Again, the site does not list which immunizations or how currency is verified, so treat this as a question to raise during your care request rather than an assumption.

The training stage: what carers are equipped with

NannyPro separates "Equip" from "Educate" in describing its carers.

First-aid and CPR certification

Carers hold Certified Infant & Child First-Aid CPR certification. This is the credential most directly relevant to emergencies involving infants and young children, and it is the one worth asking to see evidence of.

Scenario-based infant development training

Onboarding includes infant development training built around scenarios rather than theory alone. Scenario training is useful because it rehearses responses to situations that actually come up — feeding difficulties, settling, sleep, and developmental milestones — instead of only covering general principles.

Ongoing support

Carers have access to ongoing support after placement. NannyPro does not specify the form this takes (supervision, check-ins, a helpline), so the practical value depends on details you would need to confirm.

What this means for a parent deciding

The screening and training claims are specific enough to be checkable, which is the useful part: you can ask for the CPR certification, ask what the medical check covers, and ask how references were verified. The gaps are in the details, not in the categories.

Practical questions to ask before confirming a carer

• Can I see the carer's current infant and child first-aid/CPR certification?
• What does the medical fitness check include, and when was it last done?
• How were childcare references verified, and can the carer describe previous infant care experience directly?
• What does onboarding training cover for the age of my child specifically?
• What does "ongoing support" look like in practice once a carer is placed?

NannyPro's stated model — screen first, then train and support — is the structure to evaluate. The site gives you the categories; the specifics are what you confirm directly with the service before committing.

NannyPro offers five distinct care tracks, and the right one depends on how long you need care, where it takes place, and whether you qualify for the ECDA childminding pilot. Choose full-time nanny for ongoing regular care, ad-hoc care for situational or urgent needs, ECDA childminding if you want subsidised fees under the pilot, corporate care if you are booking nannies in quantity for hotels or events, and travel nanny if care is needed overseas. Housekeeping is a separate service with three types, not a childcare track.

Quick Comparison by Care Scenario

Full-Time Nanny: For Ongoing, Predictable Care

Choose this if you need a dedicated caregiver on a regular or part-time schedule rather than one-off cover. NannyPro frames its core service around placing "a dedicated nanny for your infant and child," and its stated motto is "A Happy Family with the help of a Dedicated and Trusted Nanny."

The trade-off is commitment: this track suits families who can plan around a recurring caregiver, not those who only need help occasionally.

Ad-Hoc Care: For Urgent or Situational Needs

Choose this when the need appears suddenly or only occasionally — the site labels it "Situational or Urgent." It is the fit for gaps in your usual arrangement rather than a standing schedule.

If your need is recurring, full-time care is the better match; ad-hoc is built around irregular demand.

ECDA Childminding: Check Eligibility Before Anything Else

This is the only track NannyPro explicitly ties to subsidised fees: "ECDA Childminding Pilot Subsidised fees. Find out More!" Because it is a pilot with subsidised fees, eligibility conditions apply, and the site directs you to find out more rather than stating terms on the page.

Action: if cost is your main concern, ask about ECDA eligibility first — it may change which track makes sense for you.

Corporate Care and Travel Nanny: For Organisations and Overseas Care

• Corporate Care — for hotels and events that need "nannies in quantity." This is a volume booking, not a single-family arrangement.
• Travel Nanny — for "Overseas Care," when your child needs a caregiver while you travel.

Both differ from the family-based tracks in scale and location, so treat them as separate decisions from full-time or ad-hoc care.

What Applies to Every Track: Screening and Training

Whichever service you pick, the same carer standards are described:

• Screened and interviewed in person
• Reference checked to verify childcare experience
• Medically fit and up to date with common immunisations
• Certified Infant & Child First-Aid CPR certification
• Onboarding includes infant development scenario-based training
• Access to ongoing support

NannyPro also describes a "5 Step Care Process" and a carers onboarding process, both listed in its site navigation.

How to Decide

1. Is the need recurring and long-term? → Full-time nanny.
2. Is it sudden, short, or occasional? → Ad-hoc care.
3. Do you want subsidised fees and may qualify for a pilot? → Ask about ECDA childminding.
4. Are you booking for a hotel or event, in quantity? → Corporate care.
5. Do you need care overseas? → Travel nanny.
6. Do you need household help rather than childcare? → Housekeeping (three service types).

To move forward, NannyPro provides a Care Request Form, a Housekeeping Booking Form, and a phone line at (65) 6994-3009.

NannyPro lists its pricing on a dedicated "The Rates" page, and you can request care through two separate online forms depending on the service: the Care Request Form for nanny and caregiving services, or the Housekeeping Booking Form for housekeeping. If you prefer to speak to someone directly, the site also lists a phone number: (65) 6994-3009.

Where to Find NannyPro's Rates

The site's navigation includes a page titled "The Rates." That is the place to check for fee information before you commit to a service.

One thing worth knowing: NannyPro also runs an ECDA Childminding service, and the site describes it as having subsidised fees. So if cost is a deciding factor, it is worth checking whether the ECDA Childminding route applies to your situation alongside the standard rates page.

How to Request a Care Service

NannyPro separates its booking paths by service type. Use the right form for what you need:

Both forms are linked from the site's navigation, so you can reach them from any page.

What Happens After You Submit a Request

NannyPro describes a 5-Step Care Process for matching a caregiver, and the site also publishes a Carers Onboarding Process page. In practice, this means your request is not a direct booking with a specific nanny — it starts a matching process.

The carers themselves are described on the site as:

• Screened and interviewed in person
• Reference-checked to verify childcare experience
• Medically fit and up to date with common immunisations
• Certified in Infant & Child First-Aid and CPR
• Given onboarding that includes infant development scenario-based training
• Given access to ongoing support

Knowing this helps you set expectations: the request form is the start of a matching conversation, not a same-day confirmation.

Choosing the Right Service Before You Request

Because the request form covers several service types, it helps to know which one fits before you fill it in. NannyPro's services break down as:

• Nanny Care — regular or part-time
• Ad-Hoc Care — situational or urgent
• Corporate Care — for hotels and events, nannies in quantity
• Travel Nanny — overseas care
• Housekeeping — three types of service
• ECDA Childminding — subsidised fees

If your need is urgent or short-notice, ad-hoc care is the relevant category. If you need care while travelling, that falls under travel nanny. Matching the category correctly at the request stage is likely to save back-and-forth.

Practical Notes

• The site does not display rates directly on the homepage or service pages — you need to open The Rates page.
• There are two distinct forms, so submitting a housekeeping request through the care form (or vice versa) may slow things down.
• The phone number, (65) 6994-3009, is listed repeatedly across the site, which suggests it is the intended contact channel for questions that the forms do not cover.

If you want a fee figure before deciding, start with The Rates page, then use the matching request form — or call if your situation does not fit neatly into one category.