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EnglishWhat Services Does Pinball Medics Offer for Pinball Owners in Canada?
Updated
Pinball Medics is a Canadian pinball company that sells new pinball machines, supplies parts, and offers repair service, and it accepts trades. It is a reasonable place to start if you want to buy a machine with local service support, need parts for an existing machine, or want a machine repaired or traded in. Two current conditions matter before you act: parts orders are shipping again but with delays due to a backlog, and the company states that Canada-U.S. tariffs do not affect its pinball machines and parts.
Buying New Pinball Machines
Pinball Medics sells new machines from Stern, Jersey Jack, and other manufacturers, with local service included. Availability is described as coast-to-coast through a partnership with Player One Amusement Group, so buyers outside the company's home base can still arrange a purchase.
This fits you if you want a new machine rather than a used one, and if having a Canadian service contact matters to you. If you are shopping strictly on price, the site does not publish machine pricing, so you will need to inquire directly rather than compare listed prices.
Parts Orders: Current Status
Parts ordering is active again after a disruption of about a month and a half. The company's own notice says it is working through a large backlog and is still rebuilding, and asks customers to expect delays.
Practical implications:
- You can order now, but do not plan around fast delivery.
- Check timing before a repair project — if you need a part for a machine you are fixing, order early or ask about expected lead times before committing to a repair schedule.
- The tariff notice is separate from the delay — the company states machines and parts are not affected by Canada-U.S. tariffs, so the backlog, not tariffs, is the stated reason for slow parts shipping.
Repair Services and Trades
Repair is one of the company's core offerings, alongside parts and machine sales. Trades are explicitly welcome, which means you can potentially offset the cost of a new or different machine by trading in one you own.
This suits you if:
- You own a machine that needs professional repair and you are in Canada.
- You want to move from one machine to another without selling privately first.
- You are buying new and want to reduce the outlay through a trade.
The site does not list repair pricing, turnaround times, or trade valuation criteria, so those details require a direct inquiry.
How the Services Fit Together
| Need | Service | Current caveat |
|---|---|---|
| Buy a new machine | New machines from Stern, Jersey Jack, and others, with local service | Pricing not published; inquire directly |
| Fix an existing machine | Repair service | No published turnaround or pricing |
| Get parts | Parts ordering | Shipping resumed, but delays expected due to backlog |
| Change machines | Trades accepted | Valuation terms not published |
| Buy outside the local area | Coast-to-coast availability via Player One Amusement Group | Confirm delivery and service arrangements for your region |
What to Confirm Before You Commit
Because the site publishes service categories and current notices rather than prices or schedules, a short inquiry resolves most decisions:
- For a machine purchase: ask which models are currently available, the delivered price, and what local service covers in your area.
- For parts: ask for the current expected ship date for your specific part, given the stated backlog.
- For repair: ask whether you need to ship the machine or can arrange local service, and what the estimated turnaround is.
- For a trade: ask what information they need about your machine to give a trade value.
The main decision point is timing: buying and trading are unaffected by the parts backlog, while any project depending on parts should build in extra lead time.