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What is Pinball Medics?
Pinball Medics is a Canadian pinball company that sells new pinball machines, parts, and repair services, and also accepts trades. Its site positions it as a coast-to-coast source for new machines from manufacturers such as Stern and Jersey Jack, backed by local service, alongside a parts business and repair work.
Who it suits
- Home buyers wanting a new machine with support: The emphasis on new machines plus local service matters if you want someone to turn to after delivery rather than a pure box-shipper.
- Owners hunting parts: The parts operation is a core part of the business, not an afterthought, which helps if you maintain or restore machines.
- People with a machine to trade: Trades are explicitly welcomed, useful if you want to move an existing game toward a new one.
- Repair customers: Repair is listed as a service line, so it is worth checking whether your area and machine type are covered before assuming.
Practical caveats
The site's own news notes that parts orders are shipping again after a disruption, with a large backlog and delays expected. If parts timing is critical to a repair, ask about current lead times before ordering rather than relying on the general shipping message. The site also states that Canada–U.S. tariff developments do not affect pinball machines and parts, which is the company's own claim about its supply situation.
Next step
Decide which need you have—buying new, sourcing a part, trading in, or booking repair—then contact Pinball Medics with your machine model and location to confirm availability, service coverage, and current wait times. For broader market context, compare listings at Stern Pinball or Jersey Jack Pinball before committing.
How do I get a new pinball machine delivered and serviced in Canada?
For a new machine delivered and serviced in Canada, the practical route shown on Pinball Medics is to buy through a seller that pairs coast-to-coast delivery with local service, rather than ordering a machine on its own and arranging transport and repairs separately.
What the site indicates
- New machines from Stern, Jersey Jack and other brands are offered with local service, delivered across Canada through a partnership with Player One Amusement Group.
- Parts orders are shipping again after a disruption, with delays expected while a backlog is cleared — relevant if your plan includes spare parts or an upgrade.
- A posted notice says pinball machines and parts are not affected by Canada-U.S. tariffs, which matters for cross-border pricing expectations.
A sensible sequence
- Confirm the specific model and whether delivery to your address is covered, including stairs, doorway width and any liftgate or inside-delivery step.
- Ask in writing who performs warranty service, how far away that technician is, and typical response time.
- Clarify what "local service" covers: setup and leveling, board or display faults, playfield issues, and whether parts are stocked in Canada.
- If you are also buying parts or upgrades, ask about current lead times given the stated backlog.
Decision criteria
Choose a seller whose service technician is genuinely near you over one with a slightly lower price but remote support. For a first machine, ask whether setup and a play-test are included on delivery. If you are outfitting a venue or multiple machines, confirm the delivery partner handles commercial sites and scheduling.
Can Pinball Medics repair my existing pinball machine, and how does the repair process work?
Yes. Pinball Medics presents itself as a source for pinball repair as well as machines and parts, so an existing machine is within the kind of work they advertise. What the page does not spell out is the exact repair workflow, so treat the sequence below as a practical way to use the site rather than a published procedure.
A sensible repair path
- Describe the machine and the fault. Note the title, manufacturer, era (electromechanical or solid-state), and the symptom — a dead coil, a switch that doesn't register, a display fault, a flipper that won't hold. Photos of the boards and underside help.
- Ask about service scope and location. Their front page promotes coast-to-coast availability of new machines with local service; ask whether repairs are done in-shop, on-site, or through a partner near you, since that determines cost and turnaround.
- Get a diagnosis before authorizing work. Board-level faults, connector damage and mechanical wear can present identically to a non-specialist. A bench diagnosis separates a fuse-and-connector fix from a board replacement.
- Agree on parts and timing. Ask whether replacement parts are in stock and whether any delay applies. Their own October 8, 2026 notice says parts orders are shipping again after a difficult month and a half, with a large backlog still being cleared — so build slack into your plans if a repair depends on a specific part.
- Confirm what was tested. Ask for the specific faults found and the checks run after the fix, so you can verify the machine plays correctly across all switches, coils and scoring.
Who this suits
Owners of older or uncommon machines benefit most from a specialist, because generic technicians rarely stock the right coils, switches or boards. Someone with a single modern machine under warranty may instead want the manufacturer's authorized service route. Collectors with several machines should ask about batch servicing to reduce call-out costs.
Deciding whether to repair
Compare the diagnosis quote against the machine's realistic market value. A full board replacement on a common title is often worthwhile; the same spend on a low-demand title may not be. Ask explicitly whether the quote covers cosmetic and playfield work or only the electrical fault.
Useful cross-checks
For parts availability and repair write-ups, the manufacturer's own site is the most reliable reference — for example Stern Pinball for modern titles. Community repair logs at Pinside are useful for judging whether a fault is a known pattern on your model before you commit to a quote.
Which pinball machine brands does Pinball Medics sell, such as Stern or Jersey Jack?
Pinball Medics sells new machines from Stern and Jersey Jack, and its homepage indicates it carries "more" brands beyond those two without naming them there. The site also presents itself as a parts and repair source, so the brand list for whole machines may be narrower than the parts catalogue.
What the site makes clear
- Stern and Jersey Jack are named directly as new-machine brands.
- New machines are offered coast-to-coast in Canada through a partnership with Player One Amusement Group, with local service mentioned.
- Parts ordering is a separate, active part of the business; the site notes shipping has resumed with delays after a backlog.
How to check before buying
If you have a specific title or manufacturer in mind, treat the homepage brand mentions as a starting point rather than a full inventory. Ask which brands and models are currently available, whether delivery and service coverage include your province, and whether the machine is in stock or ordered in. For a first machine, Stern's broad title range and Jersey Jack's deeper rule sets suit different buyers—Stern for variety and shared parts knowledge, Jersey Jack for a more cinematic, feature-heavy experience—but confirm current availability rather than assuming either.
For broader Canadian price and model comparisons, Pinball Map helps locate machines to play locally before committing.
How do I find the right replacement parts for my pinball machine and order them?
Start by identifying your machine's exact model and the part you need, then confirm that part against the seller's listing before ordering. On Pinball Medics, the practical path is to browse the parts section, match the part to your machine, and order through the site's checkout. The site also notes that parts orders are shipping again after a backlog, with delays still possible, so plan for a longer wait than usual.
What to have ready before you search
- Machine name and manufacturer, plus the model year if you know it. Parts often differ between versions of the same title.
- The part's common name and any number printed on it, such as a coil, flipper assembly, rubber ring kit, or board reference.
- A photo of the old part in place, which helps confirm orientation and connectors.
- Your machine's manual or parts list, if you have one. It is the most reliable way to turn a symptom into the right part number.
A workable ordering sequence
- Diagnose the fault first. Confirm whether the problem is a worn rubber, a failed coil, a blown fuse, or a board issue, so you order the cause rather than a guess.
- Search the parts catalogue by machine and by part type. Cross-check the listing's description, fitment notes, and photo against your machine.
- If the listing is ambiguous, ask before buying. A short question about compatibility is cheaper than a return.
- Order through checkout, then keep the confirmation. Given the posted shipping backlog, allow extra time and avoid ordering a single small part if you can bundle other spares you will eventually need.
When to buy elsewhere
Pinball Medics is a Canadian source, which suits Canadian buyers wanting local service and coast-to-coast availability for new machines. For a single obscure part, compare against a specialist who stocks that exact component; for a machine under warranty, check with the dealer first so you do not affect coverage. If you are weighing a new machine rather than a repair, the site's new-machine pages covering Stern, Jersey Jack, and other brands are the relevant starting point.
Does Pinball Medics accept trade-ins, and how does trading a machine work?
Yes—Pinball Medics presents itself as trade-friendly: "Trades Welcome" is part of its own site title, and its homepage highlights new Stern and Jersey Jack machines with local service. Trading is a realistic route if you want to move an older machine toward a newer title rather than sell it privately first.
How trading usually works
- Describe your machine. Send the make, model, condition, and any faults or mods. Photos of the playfield, cabinet, backglass and boards help.
- Get a trade value. The dealer quotes what your machine is worth to them as credit—typically below what you'd get selling directly, since they carry resale and refurbishment risk.
- Choose the replacement. Apply the credit to a new or used machine they stock. Expect to pay the difference, plus delivery and setup.
- Arrange pickup and delivery. Coast-to-coast shipping and local service are advertised, so confirm who handles transport and whether setup is included.
What to weigh
| Route | Effort | Typical return | Best for |
|---|---|---|---|
| Trade-in with a dealer | Low—one negotiation | Lower, but immediate credit | Buyers who value convenience and a single transaction |
| Private sale, then buy | Higher—listing, viewings, haggling | Higher cash | Sellers with time and a well-known title |
A concrete scenario: you own a working 1990s machine and want a new Stern title. Trading avoids listing and buyer visits, but check the quoted credit against recent private-sale prices for your model so you know the real cost of that convenience.
Next step
Contact Pinball Medics with your machine's details and the title you want, and ask two things: the trade credit offered and the total out-the-door price including shipping and setup. Compare that total with selling privately through a local pinball community or Pinside to see whether the trade premium is worth it to you.
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