What the SimpleWater Tap Score Partnership Means for e-Watertest Customers

Your water sample is still analyzed by Don Lilley and the eWaterTest lab — that part hasn't changed. What changed is the kit and the reporting around it: e-Watertest upgraded its testing kits through a partnership with SimpleWater Tap Score at UC Berkeley. For existing customers, the practical effect is a dedicated service team, improved reporting, and other kit upgrades, with support available at [email protected] or 888-346-9928.

What stayed the same

The lab relationship is the core of the answer. According to e-Watertest, your analysis is still performed by Don Lilley and the eWaterTest lab. The company describes itself as a professional water testing laboratory with more than 70 years of environmental analysis experience, established in 1948 and described as the first water testing laboratory to offer professional water testing services online (2000).

If your reason for choosing e-Watertest was the lab and its history, the partnership does not replace that.

What changed

The page frames the change as a way to "provide you with continued excellence in testing and customer service," not as a change in who does the analytical work.

What this means if you are an existing customer

• Your results still come from the same lab. The partnership covers the kit and reporting layer, not the analysis itself.
• You get a dedicated service team. e-Watertest states this is offered to loyal customers, alongside improved reporting and "other necessary upgrades."
• Support routes through SimpleWater contacts. Questions go to [email protected] or 888-346-9928.
• You should use the existing-client path. The site separates "New Clients Begin Here" from "Existing Clients Click Here," so returning customers have a distinct entry point.

What this means if you are a new customer

You are buying into the upgraded kit and reporting from the start, with the same lab behind the analysis. The site's stated scope is broad: 200+ contaminants tested, including lead, heavy metals, inorganics, pesticides, herbicides, industrial waste, and chlorine disinfection byproducts. Kits ship to your mailbox with pre-paid return shipping both ways, per the site.

Why the partnership is presented this way

SimpleWater Tap Score is associated with UC Berkeley in the site's description, and e-Watertest pairs that with its own lab credentials — professional chemists, engineers, and microbiologists, with public water supply and treatment plant operator licenses and over 100 years of combined laboratory instrumentation, equipment, water supply, and treatment experience. The stated client list includes federal agencies, scientific labs, engineering firms, and hospitals, such as NASA, NOAA, the US Army Corps of Engineers, and St. Luke's Hospital.

The message is a division of labor: Tap Score handles the kit and reporting experience, eWaterTest handles the chemistry.

Practical next steps

1. Decide whether you are a new or existing client and use the matching entry point on the site.
2. If you have an in-progress or prior order and want to confirm nothing about your analysis changed, contact the service team directly rather than assuming.
3. For questions about kit contents, reporting format, or turnaround, use [email protected] or 888-346-9928 — these are the contact channels the site provides.

The site does not publish pricing on the material reviewed here, so cost and any login requirements should be confirmed through those contact channels or the order flow rather than assumed.