What to Do If Your Carrier Isn't Listed on the Likewize Claims Page

Start with the "Can't find what you're looking for?" prompt on the claims page rather than assuming you have no coverage. Likewize administers device protection for carriers, but also for banks, insurers, and retailers — so if your mobile carrier is missing from the provider list, your plan may be sold under a different brand name, or your claims may run through a completely different administrator. Confirm your actual protection provider before filing anything.

Why your carrier might not appear

The claims page asks you to "select your carrier" from a fixed list of providers. That list mixes mobile carriers with non-carrier brands, which tells you the coverage isn't always tied to your phone company.

From the provider list on the page, you'll see entries such as:

• Mobile carriers: Boost Mobile, Freedom Mobile, Rogers, SaskTel, Videotron, Fido, C Spire, Carolina West Wireless
• Banks and financial institutions: Barclays, HSBC, NatWest, RBS, Santander, First Direct, Ulster Bank
• Retailers and other brands: Target, Newegg, London Drugs, The Mobile Shop, Tbooth Wireless, WirelessWave, Wireless Zone, Cellular Sales

If you bought protection through your bank, a retailer, or an insurance policy — not directly from your mobile carrier — your provider may be on the list under that brand instead.

Steps to take when your carrier is missing

1. Use the on-page prompt. Look for "Can't find what you're looking for?" on the claims page. It exists precisely for cases where the provider list doesn't match your situation.
2. Check how you bought the protection. Review your purchase receipt, policy documents, or monthly bill. Ask: did I add protection through my carrier, my bank, a retailer at checkout, or an insurance policy? The name on that paperwork is the provider you should look for.
3. Search the list by that provider name, not your carrier name. A plan bundled through a bank or retailer will appear under the bank or retailer's name.
4. Contact your protection provider directly. If you still can't match a name, call or message the company that sold you the plan and ask which administrator handles claims. They can confirm whether Likewize is the right channel.
5. Don't file speculatively. Filing under the wrong provider wastes time and may delay a legitimate claim. Confirm the correct channel first.

A concrete example

Suppose you bought a phone at a retailer and added a protection plan at checkout, but your mobile carrier isn't on the list. Your first instinct might be to search for the carrier — and find nothing. The better move is to check the plan paperwork: if the plan was sold by the retailer, look for the retailer's name in the provider list, or use the "Can't find what you're looking for?" prompt to get routed correctly.

Who handles claims in Canada and the US

The page notes that for insurance policyholders in Quebec, Manitoba, and Saskatchewan, coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada, and administered by Likewize Device Protection, Ltd. For US policyholders, Likewize Agency, LLC is the licensed agency (in California, Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC, NPN#13519215), and Likewize Device Protection, LLC is the claims administrator.

This matters if your "carrier" is actually an insurer: your claim may still route through Likewize, but under an insurance policy rather than a carrier plan.

Quick decision guide

The core rule: identify the company that sold you the protection, not just the company that sold you the phone. That name determines where your claim belongs.