protect.likewize.com

Likewize Device Protection handles claims for a long list of mobile carriers, retailers, and banks/insurers, and your protection provider must appear on that list before you can start a claim on protect.likewize.com. The site's claim page asks you to "select your carrier" from a fixed set of options — if your provider isn't there, the claim path for you is different. Below is what the page lists, grouped by type, plus how to use it.

How the provider list works

The claim flow begins with one required choice: your carrier or provider. That selection routes you to the claims process for that specific program, because Likewize administers protection on behalf of many separate brands rather than running one universal claim form.

Two practical consequences:

• The list is the gate. If your provider is listed, start your claim by selecting it. If it isn't, you can't complete a claim through this entry point.
• Your provider, not your device, decides the path. Two people with the same phone may file in completely different places depending on who sold them the protection plan.

Mobile carriers and wireless retailers listed

The page's provider list includes these wireless brands and retailers (as shown on the site):

A few entries sit outside the usual carrier mold — Smart Glasses Protect+ and Barclays Tech Packs, for example — so scan the full list rather than assuming it's carriers only.

Banks, insurers, and financial-brand programs

Likewize also administers protection sold through banks and insurers. The page lists:

• Barclays (including Tech Packs)
• HSBC
• NatWest
• RBS
• Santander
• First Direct
• Ulster Bank
• Farmers Device Protection
• Insurance Aspects
• London Drugs
• Smart Protection

If your protection was bundled with a bank account, credit card, or insurance policy, check this group first — your claim starts with the financial brand's program, not a carrier.

Who actually handles your claim

For policyholders in some regions, the insurer behind the program is named separately from the brand you bought from:

• Quebec, Manitoba, and Saskatchewan: coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada, and administered by Likewize Device Protection, Ltd.
• United States: Likewize Agency, LLC is the licensed agency (in California, Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC, NPN#13519215), and Likewize Device Protection, LLC is the claims administrator.

This matters when you're asked who your insurer is on a form — the brand name on your plan and the underwriter may differ.

Steps to confirm your provider and start a claim

1. Find your protection provider. Check your plan confirmation, receipt, bank statement, or the booklet that came with your device — not the device manufacturer.
2. Match it to the list above. Look for the exact brand name; some entries are retail partners rather than carriers.
3. Go to protect.likewize.com and select that provider on the "File a claim or service request" page. The expected result is being routed into that provider's claim flow.
4. If your provider isn't listed, return to where you bought the protection and ask who administers claims — the program may run through a different administrator entirely.

Common sticking points

• Buying a phone from a listed retailer doesn't mean you're covered. The list reflects protection programs Likewize administers, not every purchase channel.
• Bank programs are easy to miss. If you pay for protection through a card or account fee, look in the financial-brand group rather than the carrier group.
• Similar names aren't the same program. Select the exact entry matching your paperwork; a near-match can send you into the wrong flow.
• Regional insurer names appear in the fine print. In the Canadian provinces and the US noted above, the administering entity is stated separately from your brand — use it if a form asks for the insurer or administrator.

The fastest check is simple: find your provider's name on the page's list. If it's there, select it and proceed; if it isn't, your next step is the company that sold you the plan.

Likewize Device Protection is the claims and service arm for device protection plans sold through carriers, retailers, banks, and insurers. If your phone, tablet, or other covered device is lost, stolen, or damaged, this is where you start the claim — but only after selecting the provider your plan came from. You can't file directly with Likewize unless your provider appears in its list.

What the Site Is For

The homepage centers on one action: file a claim or service request. The process begins with a carrier or provider selection, not an account login or a direct claim form. That design reflects how the coverage works — Likewize administers protection programs on behalf of partner brands rather than selling plans itself.

The site states that Likewize is "trusted by the world's biggest brands and over 1 billion people globally," and describes its mission as making "every tech problem painless."

How Coverage Is Structured

Likewize sits in the middle of a three-party arrangement:

The page lists dozens of providers, including major North American carriers such as Rogers, Fido, Freedom Mobile, Videotron, SaskTel, Boost Mobile, and C Spire, plus retail and financial partners like Target, Newegg, HSBC, NatWest, RBS, and Santander.

Regional insurance details are spelled out on the page:

• Quebec, Manitoba, and Saskatchewan: coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada, administered by Likewize Device Protection, Ltd.
• United States: Likewize Agency, LLC is the licensed agency; in California it operates as Likewize Insurance Agency, LLC (NPN#13519215). Likewize Device Protection, LLC is the claims administrator.

How to Start a Claim

1. Identify your provider. Check your plan documents, billing statement, or the retailer where you bought the device protection.
2. Find that provider in the list on the claims page.
3. Select it to reach the claim or service request flow for your specific program.

The expected result is a claim intake path tailored to your plan's terms. The exact steps after selection depend on the provider, since each program has its own coverage rules.

Common Stumbling Points

• Your provider isn't listed. The page includes a "Can't find what you're looking for?" prompt, which suggests checking with your plan provider directly if it doesn't appear.
• You bought protection somewhere else. Coverage administered by Likewize only applies to participating programs; a plan from an unlisted source won't route through this site.
• You're unsure who your provider is. Start with whoever bills you for the protection — that's almost always the entry point.

Who This Is For

This site is useful if you already hold a device protection plan through a participating brand and need to make a claim. It is not a storefront for buying new coverage, and the page provides no pricing information for plans. For policy terms, coverage limits, or deductibles, refer to your provider or the legal terms linked on the site.

Start with the "Can't find what you're looking for?" prompt on the claims page rather than assuming you have no coverage. Likewize administers device protection for carriers, but also for banks, insurers, and retailers — so if your mobile carrier is missing from the provider list, your plan may be sold under a different brand name, or your claims may run through a completely different administrator. Confirm your actual protection provider before filing anything.

Why your carrier might not appear

The claims page asks you to "select your carrier" from a fixed list of providers. That list mixes mobile carriers with non-carrier brands, which tells you the coverage isn't always tied to your phone company.

From the provider list on the page, you'll see entries such as:

• Mobile carriers: Boost Mobile, Freedom Mobile, Rogers, SaskTel, Videotron, Fido, C Spire, Carolina West Wireless
• Banks and financial institutions: Barclays, HSBC, NatWest, RBS, Santander, First Direct, Ulster Bank
• Retailers and other brands: Target, Newegg, London Drugs, The Mobile Shop, Tbooth Wireless, WirelessWave, Wireless Zone, Cellular Sales

If you bought protection through your bank, a retailer, or an insurance policy — not directly from your mobile carrier — your provider may be on the list under that brand instead.

Steps to take when your carrier is missing

1. Use the on-page prompt. Look for "Can't find what you're looking for?" on the claims page. It exists precisely for cases where the provider list doesn't match your situation.
2. Check how you bought the protection. Review your purchase receipt, policy documents, or monthly bill. Ask: did I add protection through my carrier, my bank, a retailer at checkout, or an insurance policy? The name on that paperwork is the provider you should look for.
3. Search the list by that provider name, not your carrier name. A plan bundled through a bank or retailer will appear under the bank or retailer's name.
4. Contact your protection provider directly. If you still can't match a name, call or message the company that sold you the plan and ask which administrator handles claims. They can confirm whether Likewize is the right channel.
5. Don't file speculatively. Filing under the wrong provider wastes time and may delay a legitimate claim. Confirm the correct channel first.

A concrete example

Suppose you bought a phone at a retailer and added a protection plan at checkout, but your mobile carrier isn't on the list. Your first instinct might be to search for the carrier — and find nothing. The better move is to check the plan paperwork: if the plan was sold by the retailer, look for the retailer's name in the provider list, or use the "Can't find what you're looking for?" prompt to get routed correctly.

Who handles claims in Canada and the US

The page notes that for insurance policyholders in Quebec, Manitoba, and Saskatchewan, coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada, and administered by Likewize Device Protection, Ltd. For US policyholders, Likewize Agency, LLC is the licensed agency (in California, Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC, NPN#13519215), and Likewize Device Protection, LLC is the claims administrator.

This matters if your "carrier" is actually an insurer: your claim may still route through Likewize, but under an insurance policy rather than a carrier plan.

Quick decision guide

The core rule: identify the company that sold you the protection, not just the company that sold you the phone. That name determines where your claim belongs.

Likewize Device Protection splits the roles of insurer, licensed agency, and claims administrator by region. In Quebec, Manitoba, and Saskatchewan, coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada, and claims are administered by Likewize Device Protection, Ltd. For US policyholders, Likewize Agency, LLC is the licensed agency and Likewize Device Protection, LLC is the claims administrator. In California, the agency operates as Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC (NPN#13519215).

Canada: Who backs the coverage and who handles the claim

The insurer is the party standing behind the policy; Likewize administers the claim. If your policy was purchased in one of these three provinces, the underwriting entity named on your policy documents should match Zurich or AIG, while claim handling runs through Likewize Device Protection, Ltd.

United States: Agency versus administrator

The agency is the licensed entity that sells or services the protection product; the administrator processes claims. Both are Likewize entities, but they are distinct legal roles, so a US policyholder dealing with a claim is interacting with Likewize Device Protection, LLC as administrator.

Why the distinction matters when you file

The site's claim entry point asks you to select your carrier before starting a claim or service request. That step routes you to the program tied to your provider, which in turn determines which entity's terms apply. Practical implications:

• Check your policy documents first. The named insurer (Zurich, AIG, or another provider) and administrator tell you which terms govern your coverage.
• Use the carrier selector, not a generic form. The list includes a wide range of carriers and programs — for example Boost Mobile, Rogers, Fido, Freedom Mobile, SaskTel, Videotron, and retailer or bank programs such as Target, HSBC, Barclays Tech Packs, and Santander Smart Protection. If your provider isn't listed, the site directs you to look for a provider elsewhere rather than filing through the wrong program.
• Quebec, Manitoba, and Saskatchewan policyholders should expect Zurich or AIG as the coverage provider, with Likewize Device Protection, Ltd administering the claim.
• US policyholders deal with Likewize Agency, LLC as the licensed agency and Likewize Device Protection, LLC as claims administrator; California residents will see the d/b/a name and NPN on agency materials.

What the site does not specify

The page does not publish pricing, deductibles, or turnaround times, and it does not state that filing a claim is free or requires no login. Treat those details as coming from your specific policy and the claim flow after you select your carrier, not from the landing page.

If your goal is simply to start a claim, the sequence is: open the claims page, select your carrier from the provider list, and follow the program-specific steps. If your goal is to confirm who is responsible for your coverage, match the entity names above against your policy documents.

To start a claim, open protect.likewize.com and use the “File a claim or service request” section. Select your carrier or provider from the list on that page, and you’ll be routed to the claim path for that program. If your provider isn’t listed, use the “Can't find what you're looking for?” option instead.

What you need before you start

• The name of your carrier, retailer, or insurer—the one your device protection is actually billed through or included with. This is the key detail, because Likewize administers many separate programs and the claim entry point depends on which one covers you.
• Your device and policy details handy, in case the next screen asks for them. The site’s landing page doesn’t spell out the full form, so have your account or policy information ready rather than guessing.

Step-by-step

1. Go to protect.likewize.com.
2. Find the “File a claim or service request” section.
3. Select your carrier from the provider list. The page lists a long set of brands and programs, including (among others) Boost Mobile, Freedom Mobile, Rogers, Fido, SaskTel, Videotron, Target, Newegg, and several bank or insurance programs such as Barclays Tech Packs, HSBC, NatWest, RBS, Santander, and Ulster Bank.
4. Follow the claim flow that opens for your selection.
5. If your provider isn’t on the list, choose “Can't find what you're looking for?” to find the right route.

Expected result: you land on the claim or service-request entry point tied to your specific protection program, rather than a generic form.

Why the carrier choice matters

Likewize doesn’t run a single universal claim form. Coverage is provided and administered through different arrangements depending on your program. The site notes, for example, that for insurance policyholders in Quebec, Manitoba, and Saskatchewan, coverage is provided by Zurich Insurance Company Ltd (Canadian Branch) or AIG Insurance Company of Canada and administered by Likewize Device Protection, Ltd. For US policyholders, Likewize Agency, LLC is the licensed agency (in California, Likewize Agency, LLC d/b/a Likewize Insurance Agency, LLC, NPN#13519215), and Likewize Device Protection, LLC is the claims administrator.

In practice, that means two people with “Likewize protection” can have different claim routes and different administrators. Picking the wrong provider sends you down the wrong path.

Common sticking points

• Your provider isn’t listed by the name you know it. Try the retailer or bank you bought the plan through, not just the wireless brand—many entries on the list are retail or financial partners.
• You’re not sure who administers your plan. Check your policy documents or the confirmation email from when you enrolled; the brand named there is the one to select.
• You have a service request rather than a broken device. The same section covers both claims and service requests, so start there either way.

Quick reference

If you’re only trying to understand what the service is before filing, the site describes Likewize as trusted by major brands and over a billion people globally—but the practical next step for a problem is still the claim section above.