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EnglishWhich channels can Smartsupp live chat connect to?
Updated
Smartsupp connects live chat to four channels: the website chat widget, email, Messenger, and WhatsApp. The website widget is the core surface, while email, Messenger, and WhatsApp let conversations continue outside the site. All channels can be paired with chatbot automation and handed over to human agents, so you can answer instantly around the clock and step in personally when it matters.
Channel overview
| Channel | What it is for | How it fits into the workflow |
|---|---|---|
| Website chat widget | Real-time chat with visitors on your store | The main entry point; supports quick responses to boost engagement and sales |
| Asynchronous contact and follow-up | Captures conversations when visitors prefer not to chat live | |
| Messenger | Chat with customers on Meta's messaging app | Meets customers where they already message |
| Messaging with customers on WhatsApp | Useful for markets where WhatsApp is the default chat app |
The source page lists these four channels together under Live Chat, alongside the claim that more than 100,000 customers use the product. It does not publish per-channel setup steps, limits, or pricing on this page, so treat the table as a map of what is offered rather than a setup guide.
How the channels work together
Smartsupp's model is "combine AI automation with human expertise." In practice that means:
- Automation first. Chatbot flows can handle all or part of customer interactions, including after working hours. The Mira AI shopping assistant can answer up to 80% of common and technical questions, recommend products, and learn from your product feed, web-scraped content, and FAQs.
- Human handover. Mira AI has configurable handover to a human operator, and its identity, tone, and brand voice can be customized. This is what makes multi-channel coverage practical: the bot absorbs routine volume, and agents take the conversations that need a person.
- Lead capture across channels. Lead Generation is positioned as capturing leads 24/7, ready for the sales team to close. The page cites up to 240 new leads per day in one customer example (AAA auto).
What this means for an online store
If your customers mostly browse and buy on your site, the website widget plus chatbot flows covers most needs. Add email, Messenger, or WhatsApp when you know customers already message you there — for example, a store whose buyers routinely ask order questions via WhatsApp. The page's own conversion claims (order value +30% for customers who used chat, and every fifth conversation ending in a purchase, per cited customer stories) come from Smartsupp's case examples, so use them as directional signals, not guarantees for your store.
To evaluate fit, check the Live Chat, Chatbots, Lead Generation, AI Engage, and Shopping Assistant sections on smartsupp.com, and confirm current plan details on the Pricing page before committing.