smartsupp.com

Smartsupp Mira AI is an AI shopping assistant that learns your business from your product feed, your website content, and your FAQs, then uses that knowledge to recommend products, answer common and technical questions, and hand conversations to a human when needed. It fits online stores that already have a live chat widget and want automated coverage outside working hours or during high chat volume. The details below come from Smartsupp's own product pages; specific setup menus and plan limits should be confirmed in your account or with Smartsupp before you commit.

What Mira AI is designed to do

Smartsupp positions Mira as "your own shopping assistant that learns your business and improves customer satisfaction by providing instant assistance, product recommendation, support and advice." The listed capabilities are:

• Recommend products and services based on what it has learned about your catalog
• Answer up to 80% of common and technical questions (Smartsupp's own figure)
• Adopt a customizable identity, tone, and brand voice
• Hand over to a human operator through a configurable handover
• Keep learning through web scraping, FAQs, and your product feed

This sits alongside Smartsupp's other tools — Live Chat, Chatbots, Lead Generation, and AI Engage — so Mira is best understood as the AI layer on top of a chat operation, not a standalone storefront bot.

How it learns your business

Mira's knowledge comes from three inputs, and each one maps to a different kind of question:

Because learning is continuous, updating the feed or FAQ entries is the main lever for changing what Mira says. If an answer is wrong, the fix is usually in the source material, not in the chat itself.

The customer conversation flow

1. A visitor opens the chat widget. Smartsupp's widget supports live chatting, chatbot flows, visitor engagement, and lead generation, and is customizable.
2. Mira responds using its learned catalog and FAQ knowledge — recommending products, answering questions, or offering advice.
3. If the question exceeds Mira's knowledge or the visitor asks for a person, the configurable handover passes the conversation to a human agent, who sees the context.
4. The conversation can convert. Smartsupp cites that every fifth conversation ends with a purchase and that order value rose 30% for customers who used chat — vendor-reported figures worth treating as directional rather than guaranteed.

Setting the brand voice

Mira's identity, tone, and brand voice are configurable, which matters for stores where the assistant is customer-facing. Decide the persona before launch — for example, a formal tone for a B2B parts supplier versus a casual one for a fashion store — and keep FAQ answers written in that same voice so the assistant doesn't shift register mid-conversation.

Where it fits in a store's workflow

Mira is most useful in three situations:

• After hours, when no agent is online but visitors still ask pre-purchase questions.
• High-volume periods, where it deflects repetitive questions so agents handle complex cases.
• Product discovery, where shoppers need a recommendation rather than a support ticket.

It is less suited to questions that depend on order-specific data or account details unless those are covered by your FAQ or handover process. When evaluating it, test it against your ten most common customer questions and your ten most common product-choice questions, and check how cleanly the handover behaves. For pricing and plan availability, see Smartsupp's pricing page rather than assuming any tier includes Mira.

Smartsupp connects live chat to four channels: the website chat widget, email, Messenger, and WhatsApp. The website widget is the core surface, while email, Messenger, and WhatsApp let conversations continue outside the site. All channels can be paired with chatbot automation and handed over to human agents, so you can answer instantly around the clock and step in personally when it matters.

Channel overview

The source page lists these four channels together under Live Chat, alongside the claim that more than 100,000 customers use the product. It does not publish per-channel setup steps, limits, or pricing on this page, so treat the table as a map of what is offered rather than a setup guide.

How the channels work together

Smartsupp's model is "combine AI automation with human expertise." In practice that means:

• Automation first. Chatbot flows can handle all or part of customer interactions, including after working hours. The Mira AI shopping assistant can answer up to 80% of common and technical questions, recommend products, and learn from your product feed, web-scraped content, and FAQs.
• Human handover. Mira AI has configurable handover to a human operator, and its identity, tone, and brand voice can be customized. This is what makes multi-channel coverage practical: the bot absorbs routine volume, and agents take the conversations that need a person.
• Lead capture across channels. Lead Generation is positioned as capturing leads 24/7, ready for the sales team to close. The page cites up to 240 new leads per day in one customer example (AAA auto).

What this means for an online store

If your customers mostly browse and buy on your site, the website widget plus chatbot flows covers most needs. Add email, Messenger, or WhatsApp when you know customers already message you there — for example, a store whose buyers routinely ask order questions via WhatsApp. The page's own conversion claims (order value +30% for customers who used chat, and every fifth conversation ending in a purchase, per cited customer stories) come from Smartsupp's case examples, so use them as directional signals, not guarantees for your store.

To evaluate fit, check the Live Chat, Chatbots, Lead Generation, AI Engage, and Shopping Assistant sections on smartsupp.com, and confirm current plan details on the Pricing page before committing.

Smartsupp is a live chat, chatbot, and AI toolset for websites, aimed at turning visitors into customers. It combines real-time chat with automation: you can answer instantly around the clock, and step in personally when it matters. It fits online stores and other businesses that want to engage visitors proactively, capture leads 24/7, and automate part of customer communication — including after working hours.

Core capabilities

Smartsupp groups its offering into five areas, each with a distinct job:

Chat runs across multiple channels: the site widget plus Email, Messenger, and WhatsApp.

Mira AI, the shopping assistant

Mira AI is Smartsupp's own assistant, and its stated abilities are worth knowing if product discovery is your priority:

• Recommends products and services
• Answers up to 80% of common and technical questions
• Has a customizable identity, tone, and brand voice
• Supports configurable handover to a human operator
• Trains easily and continuously through web-scraping and FAQs
• Learns about your products directly from your product feed

The product-feed learning is the detail that matters most for a store: it means recommendations are grounded in your catalog rather than generic answers.

The chat widget

The widget itself is described as user-friendly for both agents and customers, and supports live chatting, chatbot flows, visitor engagement, lead generation, and customization.

Claimed outcomes

Smartsupp presents its results in three steps — engage, assist, convert — with figures attached:

• Engage: notify visitors of news rather than waiting for them to reach out; up to 240 new leads every day (cited from AAA auto).
• Assist: answer inquiries and guide customers to the right products; order value +30% for customers who used chat (cited from Dokonalá káva).
• Convert: every fifth conversation ends with a purchase (cited from Insportline).

These are vendor-published customer examples, not independent benchmarks. Treat them as illustrations of what the tool is designed to do, and judge fit against your own traffic and query mix.

Who it is aimed at

Smartsupp targets businesses that want to turn visitors into loyal customers — the site cites 100,000+ customers and 700+ reviews. In practice, the strongest fit is a store that:

• Gets questions that block purchases (shipping, sizing, product choice) and wants them answered fast, including at night
• Wants to reach out to visitors proactively instead of only reacting
• Has a product catalog that could feed an AI assistant for recommendations
• Wants automation with a human fallback rather than a fully self-service bot

If your volume of conversations is very low, or your customers rarely need pre-purchase help, the automation layer adds less value than the live chat alone.

Getting started

Smartsupp's own path is a free account, then configuring the widget and channels:

1. Create an account — the site offers "Create free account" as the entry point.
2. Install the chat widget on your site so visitors can start conversations.
3. Connect channels — Email, Messenger, and WhatsApp — so conversations arrive in one place.
4. Set up chatbot flows for the questions and hours you want covered automatically.
5. Configure lead generation to capture contacts when no agent is available.
6. Train Mira AI using your FAQs, web content, and product feed, and set its tone and handover rules.
7. Verify by testing a conversation end to end: ask a common question, check the AI answer, trigger a handover, and confirm the lead is recorded.

Common sticking points to plan for: AI answers are only as good as the FAQ and product-feed content behind them, so review that material before launch; and handover rules need testing so customers are not left waiting when the bot cannot help.

Pricing and plan limits are not covered in the available material — check the Pricing page for current terms before committing.

Before signing up, confirm four things: that you need a mix of live chat, chatbot automation, lead capture and AI-driven engagement; that you can staff or automate 24/7 coverage with human handover; that Mira AI fits your product catalog; and that you review the pricing page and start with a free account to test the fit. Smartsupp positions itself as a conversation platform that combines AI automation with human agents to turn chats into revenue, so the decision hinges on whether your support and sales workflow matches that model.

Match the feature set to your actual needs

Smartsupp bundles several capabilities under one widget. Check each against what your store actually lacks today.

If you only need a simple chat box, the automation and AI layers may be more than you need. If you are losing after-hours inquiries or want product recommendations handled automatically, the combination is the reason to consider Smartsupp.

Confirm channel coverage and 24/7 handling

Smartsupp lists Live Chat, Email, Messenger and WhatsApp as channels you can join into one place. The practical question is not whether these channels exist but whether your customers use them and whether you can route them to the right agent.

The site frames the core promise as answering instantly around the clock and stepping in personally when it matters. That means you should plan two things before committing:

• Automation coverage: decide which questions the chatbot handles and which must reach a human.
• Handover rules: for Mira AI, handover to a human operator is configurable, so define when that trigger fires.

If you cannot staff live agents around the clock, the chatbot and AI layers are what make 24/7 coverage realistic — but only if your FAQ content is good enough to automate.

Test Mira AI against your catalog

Mira AI is the shopping assistant that learns your business. According to Smartsupp, it can recommend products and services, answer up to 80% of common and technical questions, take a customizable identity and brand voice, hand over to a human, and be trained through web-scraping, FAQs and your product feed.

Before choosing it, ask:

• Is your product feed clean and complete enough for the assistant to learn from?
• Do you have FAQs that cover the questions customers actually ask?
• Do you want the assistant to speak in your brand voice, and who will maintain that?

If your catalog is small or your customers rarely ask product questions in chat, the shopping assistant adds less value. If you sell a broad catalog and want instant product advice, it is the strongest reason to pick Smartsupp.

Review pricing and start with a free account

Smartsupp links to a dedicated pricing page, so check current plans and limits there rather than assuming a tier. The site repeatedly invites visitors to create a free account, which is the lowest-risk way to test the widget, chatbot flows and AI behavior against your own traffic before committing to a paid plan.

A sensible trial sequence:

1. Create a free account and install the chat widget on your store.
2. Run live chat for a week and note response times and conversation volume.
3. Build one or two chatbot flows for your most common questions.
4. Connect your product feed and FAQs, then test Mira AI on real product questions.
5. Compare results against the pricing tiers before upgrading.

Weigh the vendor's own claims carefully

Smartsupp cites outcomes from named customers — up to 240 new leads per day for AAA auto, a 30% higher order value for customers who used chat at Dokonalá káva, and every fifth conversation ending in a purchase at Insportline. These are vendor-published case references, not independent benchmarks, so treat them as illustrations of what the platform is designed to do rather than guarantees for your store. Use your free-account trial to see whether similar patterns appear in your own data.

When Smartsupp is a good fit — and when it isn't

Choose Smartsupp if you want live chat, chatbot automation, lead capture and an AI shopping assistant in one widget, you need after-hours coverage with human handover, and you have a product catalog and FAQ content ready to train Mira AI.

Look elsewhere if you only need basic chat with no automation, you cannot maintain the content that trains the AI, or your customers do not use chat channels at all.

The deciding step is the free account: test the widget and Mira AI on your own store, review the pricing page for current plans, and let real conversation data settle the choice.

Smartsupp helps an online store turn visitor conversations into revenue by combining live chat, chatbots, and AI-driven engagement in one widget. The site frames this as a three-step approach — engage visitors proactively, assist them with inquiries and product guidance, and convert them into buyers — and cites store examples of up to 240 new leads per day, +30% order value for customers who used chat, and every fifth conversation ending in a purchase. These are vendor-reported outcomes from named customers, not guarantees; treat them as illustrations of what the tool is designed to do rather than expected results for your store.

The three-step model

1. Engage: reach visitors before they leave

Instead of waiting for customers to start a chat, Smartsupp supports proactive notifications — for example, alerting visitors to news or offers. The site presents this as a lead-generation lever, citing AAA auto as a case where proactive engagement produced up to 240 new leads daily. In practice, this means configuring when and to whom the widget prompts appear, so the message matches what the visitor is browsing.

2. Assist: answer questions and guide product choice

Live chat lets agents respond in real time, and quick responses are positioned as a way to raise engagement and sales. The cited example is Dokonalá káva, where customers who used chat saw order value increase by 30%. The mechanism is straightforward: a shopper with an unanswered question about fit, stock, or shipping is a shopper who may abandon; a fast answer keeps them moving toward checkout.

3. Convert: close the sale in conversation

The final step is persuasion and closing. Smartsupp reports that every fifth conversation ends with a purchase, illustrated by Insportline. Combined with lead capture — collecting contact details 24/7 for the sales team — the chat becomes both a conversion channel and a pipeline source.

Where the AI fits: Mira AI shopping assistant

Smartsupp Mira AI is a shopping assistant that learns your business and is positioned to improve satisfaction through instant help, product recommendations, support, and advice. Per the site, it can:

• Recommend products and services
• Answer up to 80% of common and technical questions
• Take a customizable identity, tone, and brand voice
• Hand over to a human operator when configured to do so
• Be trained continuously via web scraping and FAQs
• Learn about products directly from your product feed

For a store, the practical value is coverage: routine questions get answered around the clock, while complex or high-value conversations route to a person. The 80% figure is the vendor's claim, so validate it against your own question mix during a trial.

Channels and widget

The chat widget connects to Live Chat, Email, Messenger, and WhatsApp, so conversations from different entry points can be handled in one place. The widget itself is customizable, and the site lists live chatting, chatbot flows, visitor engagement, and lead generation as its core capabilities. Smartsupp also states it serves 100,000+ customers and references 700+ reviews — useful context, though review counts and ratings should be checked directly before you commit.

What to check before adopting it

• Fit with your question volume. If most inquiries are repetitive (shipping, returns, sizing), chatbot flows and Mira AI are the main draw. If they are complex and consultative, weigh the human handover configuration more heavily.
• Channel coverage. Confirm the channels listed (Live Chat, Email, Messenger, WhatsApp) match where your customers actually message you.
• AI training inputs. Mira AI depends on your product feed and FAQs; plan who maintains these, since quality of answers tracks quality of input.
• Measurement. Set baselines for leads captured, chat-assisted order value, and conversation-to-purchase rate so you can compare against the vendor's cited examples rather than assume them.
• Pricing and plan limits. The site links to a pricing page; check current plans, seat limits, and AI feature availability there before deciding, as these details are not specified in the material reviewed here.

Used this way, Smartsupp is best understood as a conversation layer over your store — proactive prompts to start chats, fast answers and AI to keep shoppers moving, and lead capture plus handover to close — with results that depend on how well you configure and staff it.