Which Telco Depot Plan Fits My Business Size?

Telco Depot sells four flat-rate Z-Cloud business VoIP plans, and the right one depends on how many people you have and how many outside calls you need to run at once. The Saver Plan at $113.95/month suits 3–9 users with 3 external conversations, Standard at $140.83/month covers 10–15 users with 4, Advanced at $196.83/month covers 15–30 users with 6, and Premium at $374.83/month covers 30–50 users with 12. Every plan includes unlimited users, extensions, and internal conversations, so the real constraint is simultaneous external calls, not headcount.

How Telco Depot's Pricing Model Works

Telco Depot's headline is "Stop Paying Per User for Business VoIP." Instead of charging a fee for each person or extension, each plan is a flat monthly rate built around a number of external conversations — calls to or from outside your organization that can happen at the same time. Internal calls between your own extensions are unlimited on every tier.

That means adding staff does not raise your bill, as long as your team stays within the user range and doesn't routinely need more simultaneous outside lines than the plan allows. The page describes each plan as a flat rate with no additional taxes and fees, except additional sales tax in CT and NY.

Plan Comparison at a Glance

All four plans list a 3-month free trial and no contract requirement.

Choosing by Business Size

Small teams (3–9 users): Saver Plan

At $113.95/month, Saver is the entry point. Three external conversations is enough for a small office where most calls are internal or where only a few people are on outside calls at once. If your team regularly has four or more people on outside calls simultaneously, you'll feel the limit — move up rather than risk busy signals.

Growing offices (10–15 users): Standard Plan

Standard at $140.83/month adds a fourth external conversation for about $27 more per month than Saver. The jump is modest, so if you're near the top of the Saver user range or frequently max out three lines, Standard is the natural step.

Mid-size operations (15–30 users): Advanced Plan

Advanced at $196.83/month gives you 6 external conversations. This tier fits departments where several people take outside calls throughout the day — sales desks, customer service, or reception-heavy offices. The $56/month increase over Standard buys two more simultaneous lines.

Larger teams (30–50 users): Premium Plan

Premium at $374.83/month doubles the external capacity to 12 conversations. For a 30–50 person business, this is the tier that keeps queues from forming during peak hours. Note the price jump from Advanced is the largest in the lineup, so confirm you actually need 12 lines before committing.

How to Decide

1. Count your peak simultaneous outside calls. Think about your busiest hour, not an average day. If 5 people are on client calls at 10 a.m., you need at least 5 external conversations.
2. Check your headcount against the ranges. The user ranges are guidance, not hard caps — every plan includes unlimited users. If you have 12 people but only ever need 3 outside lines, Saver may still work.
3. Use the free trial. Each plan includes a 3-month free trial with no contract, so you can test whether your chosen conversation count holds up under real traffic.
4. Ask about unpublished offers. Telco Depot states it usually has special offers it cannot publish online and invites you to call 1-800-390-1200, start a chat, or request a free quote.

Common Pitfalls

• Confusing users with conversations. Unlimited users does not mean unlimited simultaneous outside calls. The conversation count is the real ceiling.
• Underestimating peak load. A plan that works on a quiet Tuesday may fail during a Monday morning rush. Size for the peak.
• Ignoring the tax exception. The flat rate excludes additional sales tax in CT and NY, so businesses there should confirm the final amount.
• Assuming the trial removes commitment. The trial is free and contract-free, but you still need to choose a plan to start it.

If you're unsure between two tiers, the safer choice is usually the higher conversation count — the monthly difference is small compared with the cost of missed customer calls.